Educational follow-up. 5.4.1 Follow-up of participants As mentioned above, a training module provides for regular reactive follow-up. Reactive follow-up is mainly defined as the activation of a learner who is inactive or not active enough in the long term. In addition, it is expected that learners' questions are answered, either through clear communication about the capabilities and operation of the modules, or by answering learners' questions directly. The tenderer must describe in his tender how this follow-up will be carried out (reactivation, responses to learners' questions, etc.). The tenderer must provide all the necessary performance details for each type of service (deadline, form, content, etc.). The tenderer pays particular attention to drop-out issues. The tenderer must indicate how he intends to deal with this issue (reactivation, means of contacting the learner, elements to motivate the learner, etc.). The contracting authority expects at least the following communication: • Where the learner has not yet started, 15 days after the start of the licence. • Where the learner has not spent sufficient time (less than 2 hours per month) on the course during that month. In case this communication does not take place as planned above, the user's licence will be cancelled and will not be invoiced as part of the service provided. The tenderer will also indicate whether his product contains tools for automating part of the learner follow-up (reactivation of inactive students, etc.). The tenderer will clarify the conditions under which the contracting authority may recover unused or little-used licences (for example, a learner who has not yet started training one month after the start of the licence) in order to assign them to other participants.
