Common use of END-USER INQUIRIES AND COMPLAINTS Clause in Contracts

END-USER INQUIRIES AND COMPLAINTS. Subject to Patheon’s obligation to report certain information on a more expedited basis in respect of Adverse Experiences as described in Section 5.1 below, Patheon shall notify and refer to Santarus, within three (3) Business Days after receipt, all communications from end-users of the Finished Product, including without limitation, inquiries regarding the Finished Product and its uses, and complaints, comments and suggestions regarding the Finished Product and its effects on users. Santarus shall have the sole right to respond to all such communications and Patheon shall provide to Santarus reasonable cooperation and assistance in effecting such responses.

END-USER INQUIRIES AND COMPLAINTS. Subject to Patheon’s 's obligation to report certain information on a more expedited basis in respect of Adverse Experiences as described in Section 5.1 below, Patheon shall notify and refer to Santarus, within three (3) *** Business Days after receipt, all communications from end-users of the Finished Product, including without limitation, inquiries regarding the Finished Product and its uses, and complaints, comments and suggestions regarding the Finished Product and its effects on users. Santarus shall have the sole right to respond to all such communications and Patheon shall provide to Santarus reasonable cooperation and assistance in effecting such responses.