Engagement with the Payer. 4.1. Failure by You to notify the Payer of (i) Your reliance on the Receivables Transaction to discharge an Invoice and (ii) the impact to You of the Payer not making the Lodgement to Us, is likely to impact on the effectiveness of the Receivables Transaction. We do not prescribe the means by which such notification should be made by You, but any errors made by You in communications between You and the Payer are entirely Your responsibility.
4.2. You may request that We send Payers the Collection Email on Your behalf and provide them with the Invoice Reference in order that they can discharge invoices to You. In such a scenario, We shall always need You to upload the Invoice.
4.3. You have the option of requesting that Your Portal’s URL is attached to the Collection Email, by adding it to the Invoice(s) template from Your accounting software. In addition, You have the option of using Your logo on the Collection Email. These options shall be available to You to select on the Portal, however the options may not be possible on every Collection Email.
4.4. As part of issuing the Collection Email, We will set out the means by which the Payer can comply with the Receivables Transaction, and any documentation required from the Payer in order to allow the Payer participate in the Receivables Transaction. We reserve the right to send reminders to the Payer when funds have not been received, but ultimate responsibility for ensuring the Payer completes the Receivables Transaction rests with You.
4.5. If the Payer notifies Us that they do not wish to engage in the Receivables Transaction, You shall be updated within 2 Business Days of Our being made aware, and You may be asked to make good any loss caused to Us as a result (as set out in Clause 6 of this Schedule).
4.6. In the event that We receive funds whether from a designated Payer or otherwise and (1) We cannot allocate such funds to Your Receivables Transaction or (2) the Lodgement cannot be authorised, then, We may be required to return the funds to the Payer. Where You are able to nominate Your Global Account (where available) for receipt of funds, then this mitigates the possibility of issue 1 arising as We shall be able to allocate the funds to Your Global Account directly. We will make reasonable efforts to resolve an issue arising under this Clause, but You acknowledge that this may not always be possible to resolve.
