Common use of ENQUIRIES, COMPLAINTS AND DISPUTE RESOLUTION Clause in Contracts

ENQUIRIES, COMPLAINTS AND DISPUTE RESOLUTION. 28.1 If you have an enquiry or complaint relating to our water retail service or related matter, you can contact us on 00 0000 0000 28.2 You may make a complaint to us regarding our services or compliance with this contract. We will address your complaint in the manner set out in our procedures for the management and resolution of customer enquiries and disputes. For further information regarding this process please refer to our website. 28.3 If you are not satisfied with the solution offered or action taken by us in response to your complaint you may have the complaint reviewed by one of our senior managers under our procedures for the management and resolution of customer enquiries and disputes. 28.4 If you are not satisfied with the outcome of our internal dispute resolution process you may refer the matter to our external resolution body or the Industry Ombudsman (if we are a participant in that scheme) for external dispute resolution.

ENQUIRIES, COMPLAINTS AND DISPUTE RESOLUTION. 28.1 25.1 If you have an enquiry or complaint relating to our water sewerage retail service or related matter, you can contact us on 00 0000 0000[insert contact details]. 28.2 25.2 You may make a complaint to us regarding our services or compliance with this contract. We will address your complaint in the manner set out in our procedures for the management and resolution of customer enquiries and disputes. For further information regarding this process please refer to our website. 28.3 25.3 If you are not satisfied with the solution offered or action taken by us in response to your complaint you may have the complaint reviewed by one of our senior managers under our procedures for the management and resolution of customer enquiries and disputes. 28.4 25.4 If you are not satisfied with the outcome of our internal dispute resolution process you may refer the matter to our external resolution body or the Industry Ombudsman (if we are a participant in that scheme) for external dispute resolution.

ENQUIRIES, COMPLAINTS AND DISPUTE RESOLUTION. 28.1 If you have an enquiry or complaint relating to our water retail service services or related matter, you can contact us on 00 0000 0000[insert contact details]. 28.2 You may make a complaint to us regarding our services or compliance with this contract. We will address your complaint in the manner set out in our procedures for the management and resolution of customer enquiries and disputes. For further information regarding this process please refer to our website. 28.3 If you are not satisfied with the solution offered or action taken by us in response to your complaint you may have the complaint reviewed by one of our senior managers under our procedures for the management and resolution of customer enquiries and disputes. 28.4 If you are not satisfied with the outcome of our internal dispute resolution process you may refer the matter to our external resolution body or the Industry Ombudsman (if we are a participant in that scheme) for external dispute resolution.

ENQUIRIES, COMPLAINTS AND DISPUTE RESOLUTION. ‌ 28.1 If you have an enquiry or complaint relating to our water retail service or related matter, you can contact us on 00 0000 0000[insert contact details]. 28.2 You may make a complaint to us regarding our services or compliance with this contract. We will address your complaint in the manner set out in our procedures for the management and resolution of customer enquiries and disputes. For further information regarding this process please refer to our website. 28.3 If you are not satisfied with the solution offered or action taken by us in response to your complaint you may have the complaint reviewed by one of our senior managers under our procedures for the management and resolution of customer enquiries and disputes. 28.4 If you are not satisfied with the outcome of our internal dispute resolution process you may refer the matter to our external resolution body or the Industry Ombudsman (if we are a participant in that scheme) for external dispute resolution.