Common use of Enrollment Packet Clause in Contracts

Enrollment Packet. Within five (5) calendar days of a new member’s full enrollment with the Contractor in accordance with Section 4.4, the Contractor shall send the new member a Welcome Packet based on the State’s model enrollee handbook. All information in the Enrollment Packet shall meet the general information requirements set forth in this section and shall be submitted for State review and approval prior to distribution in accordance with Section 4.5. The Welcome Packet shall include, but not be limited to, a new member letter, explanation of where to find information about the Contractor’s provider network, where to locate the member handbook including a summary of items found in the member handbook as described in Section 4.4.1, and the member’s ID card. The Contractor shall be responsible for issuing member ID cards to all of Contractor’s new Hoosier Healthwise members as well as any member who loses their card or has it stolen. Refer to the Hoosier Healthwise MCE Policies and Procedures Manual for specific information regarding Hoosier Healthwise member ID card requirements. The Welcome Packet shall include information about selecting a PMP, completing a health needs screening and any unique features of the Contractor. For example, if the Contractor incentivizes members to complete a health needs screening, a description of the member incentive should be included in the Welcome Packet.