Common use of Enterprise Content Management Clause in Contracts

Enterprise Content Management. Contractor shall provide services to establish or maintain electronic document imaging, document management, document workflow, and associated technologies in the context of enterprise strategy, records management policies, and existing assets. The Association for Information and Image Management (AIIM) defines ECM as the technologies used to capture, manage, store, preserve, and deliver content and documents related to organizational processes. Following are Requirements and Capabilities for this Service: • Accomplish workflow analysis; • Develop/implement document indexing schemes and workload management; • Provide implementation and support services; • Develop system interfaces; • Develop/implement system migration strategies; • Provide document conversion services (hardcopy to electronic or electronic to electronic); • Provide performance monitoring/measurement; • Accomplish system stress testing/benchmarking; and, • Implement document and records retention/archiving strategies/plans. • Provide software maintenance and support activities, including staff training Digital Document Management Response Requirements: • Migrating data from network shares and/or other document repositories to repositories including SharePoint, Documentum or OnBase. • Optical Character Recognition (OCR) • Zonal OCR • Batch processing • Multiple formats • Large format Engineering documents in color • Microfilm • Record/archival • Presentation • Certified mail receipts – postcards • Medical records • Other non-standard sizes • Resolution options/standards • Integrating document intake with workflow • Indexing • Developing taxonomies and metadata • Working with existing taxonomy and metadata standards • Interface to applications such as SharePoint, Documentum, OnBase.