Equipment Installation Process. If Pilot includes leased Supported Endpoints with Voice Service or sells Customer Supported Endpoints directly, Pilot will assist the Customer with installation of the Supported Endpoints. Installation support is generally provided remotely as virtual installation but, at times and at Pilot’s sole discretion, may include Pilot, or its agent, coming onsite to the Customer’s office to install Pilot Equipment. If installation includes Pilot coming onsite, the Customer will be informed prior to placing a Service Order and will be provided with a specific date for the onsite installation. If installation support is provided as virtual installation, Customer will be provided with support documentation and a scheduled call with Pilot’s support team to walk through the virtual installation process. During the course of an onsite installation, Customer must provide access to numerous areas of the Service location. Customer agrees to provide all access deemed necessary by Pilot so that wiring, equipment, and any other hardware necessary for the usage of our Services may be installed. Our installers and technicians will not enter an office unless an adult at least eighteen (18) years of age or older is present. Any adult within Customer’s office may grant Pilot access to the premises and permission to perform the installation of our Services. Customer agrees that such person has all necessary authorization to grant access to Customer’s space. Customer agrees that Pilot may use any and all existing facilities necessary to aid in the installation of our Services including risers, conduits, shaft ways, and wiring in and around Customer’s service location.
Appears in 6 contracts
Samples: Master Services Agreement, Master Services Agreement, Master Services Agreement
