Common use of Error Reporting and Resolution Clause in Contracts

Error Reporting and Resolution. In case of errors or questions about your electronic transfers, telephone us at (000) 000-0000 or write us at TrustTexas Bank, SSB, P. O. Xxx 000, 000 X. Xxxxxxxxxx Xx., Xxxxx, Xxxxx 00000 as soon as you can. We must hear from you no later than 60 days after we sent the first (1st) statement on which the problem or error appeared. Tell us your name and account number (if any). Describe the error or the transfer you are unsure about, and explain as clearly as you can why you believe it is an error or why you need more information. Tell us the dollar amount of the suspected error. If you tell us orally, we may require that you send us your complaint or question in writing within 10 business days. We will determine whether an error occurred within 10 business days after we hear from you and will correct any error promptly. If we need more time, however, we may take up to 90 days to investigate your complaint or questions. If we decide to do this, we will credit your account within 10 business days for the amount you think is in error, so that you will have the use of the money during the time it takes us to complete our investigation. If we ask you to put your complaint or question in writing and we do not receive it within 10 business days, we may not credit the account. We will tell you the results within three business days after completing our investigation. If we decide that there was no error, we will send you a written explanation within 3 business days after we finish. You may ask for copies of the documents that we used in our investigation.