Common use of ERROR RESOLUTION, CANCELLATIONS AND REFUNDS Clause in Contracts

ERROR RESOLUTION, CANCELLATIONS AND REFUNDS. 9.1 Error Resolution. Please let us know at any time if you have any problems with the Service. We will not seek to hold you liable for any unauthorised use of your Profile by any person provided that we are satisfied that you have not acted fraudulently. Please notify us without undue delay of any unauthorised or incorrectly executed Transactions and/or any other loss, theft or misappropriation related to the use of our Services. You must contact us in any event no later than 13 months after the date your Transaction was executed. If you do not promptly notify us within this timeframe, we may not be able to assist you, nor issue of refund. You can contact us using the contact information in section 16.1 or via the email address [xxxxx@xxxxxxx.xxx] (mailto:xxxxx@xxxxxxx.xxx). For more information about error resolution [click here] (xxxxx://xxx.xxxxxxx.xxx/se/en/home/errors). 9.2 Refund before your Transaction is completed. You can cancel a valid Transaction at any time prior to its completion, by calling us at +0000000000; sending us an email to xxxxxxx@xxxxxxx.xxx writing us at Remitly Europe Limited, attn.: Error Resolution WeWork, Charlemont Exchange, Charlemont Street, Dublin 2, D02V X00, Xxxxxxx. Completion means that your Recipient claimed the money you sent (such as through cash pick-up, home delivery, or if the funds had been credited to the Recipient’s bank account or mobile wallet). We will communicate with you in English to comply with this provision. Completion means that your Recipient claimed the money you sent (such as through cash pick-up or if the funds had been credited to the Recipient's bank account). The Transaction Amount will not be refunded after completion.

ERROR RESOLUTION, CANCELLATIONS AND REFUNDS. 9.1 Error Resolution. Please let us know at any time if you have any problems with the Service. We will not seek to hold you liable for any unauthorised use of your Profile by any person provided that we are satisfied that you have not acted fraudulently. Please notify us without undue delay of any unauthorised or incorrectly executed Transactions and/or any other loss, theft or misappropriation related to the use of our Services. You must contact us in any event no later than 13 months after the date your Transaction was executed. If you do not promptly notify us within this timeframe, we may not be able to assist you, nor issue of refund. You can contact us using the contact information in section 16.1 or via the email address [xxxxx@xxxxxxx.xxx] (mailto:xxxxx@xxxxxxx.xxxxxxxx@xxxxxxx.xxx](mailto:xxxxx@xxxxxxx.xxx). For more information about error resolution [click here] (xxxxx://xxx.xxxxxxx.xxx/se/en/home/errorshere](xxxxx://xxx.xxxxxxx.xxx/se/en/home/errors). 9.2 Refund before your Transaction is completed. You can cancel a valid Transaction at any time prior to its completion, by calling us at +0000000000; sending us an email to xxxxxxx@xxxxxxx.xxx writing us at Remitly Europe Limited, attn.: Error Resolution WeWork, Charlemont Exchange, Charlemont Street, Dublin 2, D02V X00, Xxxxxxx. Completion means that your Recipient claimed the money you sent (such as through cash pick-up, home delivery, or if the funds had been credited to the Recipient’s bank account or mobile wallet). We will communicate with you in English to comply with this provision. Completion means that your Recipient claimed the money you sent (such as through cash pick-up or if the funds had been credited to the Recipient's bank account). The Transaction Amount will not be refunded after completion.

ERROR RESOLUTION, CANCELLATIONS AND REFUNDS. 9.1 Error Resolution. Please let us know at any time if you have any problems with the Service. If you think there has been an error or a problem with your money transfer, you must contact us within 180 days of the date we promised to you that funds would be made available to your Recipient. We will not seek to hold you liable for any unauthorised use of your Profile by any person provided that we are satisfied that you have not acted fraudulently. Please notify us without undue delay of any unauthorised or incorrectly executed Transactions and/or any other loss, theft or misappropriation related to the use of our Services. You must contact us in any event no later than 13 months after the date your Transaction was executed. If you do not promptly notify us within this timeframe, we may not be able to assist you, nor issue of refund. You can contact us using the contact information in section 16.1 or via the email address [xxxxx@xxxxxxx.xxx] (mailto:xxxxx@xxxxxxx.xxx). For more information about error resolution [click here] (xxxxx://xxx.xxxxxxx.xxx/se/en/home/errors).section 9.2 Refund before your Transaction is completed. You can cancel a valid Transaction at any time prior to its completion, by calling us at +0000000000+00000000000; sending us an email to xxxxxxx@xxxxxxx.xxx writing us at Remitly Europe Limited, attn.: Error Resolution WeWork, Charlemont Exchange, Charlemont Street, Dublin 2, D02V X00X X00, Xxxxxxx. Completion means that your Recipient claimed the money you sent (such as through cash pick-up, home delivery, or if the funds had been credited to the Recipient’s bank account or mobile wallet). We will communicate with you in English to comply with this provision. Completion means that your Recipient claimed the money you sent (such as through cash pick-up or if the funds had been credited to the Recipient's bank account). The Transaction Amount will not be refunded after completion.

ERROR RESOLUTION, CANCELLATIONS AND REFUNDS. 9.1 Error Resolution. Please let us know at any time if you have any problems with the Service. We will not seek to hold you liable for any unauthorised use of your Profile by any person provided that we are satisfied that you have not acted fraudulently. Please notify us without undue delay of any unauthorised or incorrectly executed Transactions and/or any other loss, theft or misappropriation related to the use of our Services. You must contact us in any event no later than 13 months after the date your Transaction was executed. If you do not promptly notify us within this timeframe, we may not be able to assist you, nor issue of refund. You can contact us using the contact information in section 16.1 or via the email address [xxxxx@xxxxxxx.xxx] (mailto:xxxxx@xxxxxxx.xxx). For more information about error resolution [click here] (xxxxx://xxx.xxxxxxx.xxx/se/en/home/errorsxxxxx@xxxxxxx.xxx](mailto:xxxxx@xxxxxxx.xxx). 9.2 Refund before your Transaction is completed. You can cancel a valid Transaction at any time prior to its completion, by calling us at +0000000000; sending contacting us an email to xxxxxxx@xxxxxxx.xxx [online](xxxx://xxxx.xxxxxxx.xxx/s/contact), or writing us at Remitly Europe Limited, attn.: Error Resolution WeWork7th Floor, Charlemont ExchangeXxxxxxx Two Xxxxxxx Dock, Charlemont StreetCork, Dublin 2X00 XX00, D02V X00, XxxxxxxIreland. Completion means that your Recipient claimed the money you sent (such as through cash pick-up, home delivery, or if the funds had been credited to the Recipient’s bank account or mobile wallet). We will communicate with you in English to comply with this provision. Completion means that your Recipient claimed the money you sent (such as through cash pick-up or if the funds had been credited to the Recipient's bank account). The Transaction Amount will not be refunded after completion.

ERROR RESOLUTION, CANCELLATIONS AND REFUNDS. 9.1 Error Resolution. Please let us know at any time if you have any problems with the Service. We will not seek to hold you liable for any unauthorised use of your Profile by any person provided that we are satisfied that you have not acted fraudulently. Please notify us without undue delay of any unauthorised or incorrectly executed Transactions and/or any other loss, theft or misappropriation related to the use of our Services. You must contact us in any event no later than 13 months after the date your Transaction was executed. If you do not promptly notify us within this timeframe, we may not be able to assist you, nor issue of refund. You can contact us using the contact information in section 16.1 or via the email address [xxxxx@xxxxxxx.xxx] (mailto:xxxxx@xxxxxxx.xxx). For more information about error resolution [click here] (xxxxx://xxx.xxxxxxx.xxx/se/en/home/errors).section 9.2 Refund before your Transaction is completed. You can cancel a valid Transaction at any time prior to its completion, by calling us at +0000000000; sending us an email to xxxxxxx@xxxxxxx.xxx writing us at Remitly Europe Limited, attn.: Error Resolution WeWork, Charlemont Exchange, Charlemont Street, Dublin 2, D02V X00, Xxxxxxx. Completion means that your Recipient claimed the money you sent (such as through cash pick-up, home delivery, or if the funds had been credited to the Recipient’s bank account or mobile wallet). We will communicate with you in English to comply with this provision. Completion means that your Recipient claimed the money you sent (such as through cash pick-up or if the funds had been credited to the Recipient's bank account). The Transaction Amount will not be refunded after completion.

ERROR RESOLUTION, CANCELLATIONS AND REFUNDS. 9.1 Error Resolution. Please let us know at any time if you have any problems with the Service. If you think there has been an error or a problem with your money transfer, you must contact us within 180 days of the date we promised to you that funds would be made available to your Recipient. We will not seek to hold you liable for any unauthorised use of your Profile by any person provided that we are satisfied that you have not acted fraudulently. Please notify us without undue delay of any unauthorised or incorrectly executed Transactions and/or any other loss, theft or misappropriation related to the use of our Services. You must contact us in any event no later than 13 months after the date your Transaction was executed. If you do not promptly notify us within this timeframe, we may not be able to assist you, nor issue of refund. You can contact us using the contact information in section 16.1 or via the email address [xxxxx@xxxxxxx.xxx] (mailto:xxxxx@xxxxxxx.xxx). For more information about error resolution [click here] (xxxxx://xxx.xxxxxxx.xxx/se/en/home/errors).unauthorised 9.2 Refund before your Transaction is completed. You can cancel a valid Transaction at any time prior to its completion, by calling us at +0000000000[PHONE NUMBER]; sending us an email to xxxxxxx@xxxxxxx.xxx writing us at Remitly Europe Limited, attn.: Error Resolution WeWork, Charlemont Exchange, Charlemont StreetXxxxxxxxxx Xxxxxx, Dublin 2Xxxxxx 0, D02V X00X X00, Xxxxxxx. Completion means that your Recipient claimed the money you sent (such as through cash pick-up, home delivery, or if the funds had been credited to the Recipient’s bank account or mobile wallet). We will communicate with you in English to comply with this provision. Completion means that your Recipient claimed the money you sent (such as through cash pick-up or if the funds had been credited to the Recipient's bank account). The Transaction Amount will not be refunded after completion.