Error Resolution. If You think Your statement or receipt is wrong or if You need more information about a transaction listed on Your statement or receipt, please contact us as soon as possible using the information in the Contact section of this agreement. We must hear from You no later than 60 days after We made available the First electronic statement on which the problem or error appeared. When calling or notifying us You must: a. Include the account holder name and account number. b. Describe the transaction in question and explain as clearly as possible the discrepancy. c. Indicate the dollar amount of the transaction. If You make an oral request, We may require You to send the question in writing within 10 business days. We will make best efforts to complete Our investigation within 10 business days after We hear from You and will correct any error promptly. However, We may take up to 45 days to investigate the discrepancy. If We take more than 10 days to investigate a problem, We will re-credit the account holder’s account within 10 business days for the amount. If the account holder is asked to put the discrepancy in writing and We do not receive it within 10 business days, We may not re-credit the account. If We decide that there was no error, We will send You a written explanation within three business days after We finish Our investigation. You may ask for copies of the documents used in the investigation.
Appears in 3 contracts
Samples: Bennington Card Terms & Conditions, Bennington Card Terms & Conditions, Bennington Card Terms & Conditions
Error Resolution. If You In case of errors or questions about your electronic transfers, call or write us at the telephone number or address listed at the end of this disclosure, as soon as you can, if you think Your your statement or receipt is wrong or if You you need more information about a transaction transfer listed on Your the statement or receipt. • Tell us your name and Account number (if any). • Describe the error or the transfer you are unsure about, please contact and explain as clearly as you can why you believe it is an error or why you need more information. • Tell us as soon as possible using the information in dollar amount of the Contact section of this agreementsuspected error. We must hear from You you no later than 60 days after We made available we send the First electronic FIRST statement on which the problem or error appeared. When calling or notifying If you tell us You must:
a. Include the account holder name and account number.
b. Describe the transaction in question and explain as clearly as possible the discrepancy.
c. Indicate the dollar amount of the transaction. If You make an oral requestorally, We we may require You to that you send the us your complaint or question in writing within 10 business days. Failure to provide your complaint in writing may result in a delay in provisional credit and/or our investigation. We will make best efforts to complete Our provide provisional credit for the amount that you think is in error within 10 business days of your complaint and begin an investigation of the transaction(s). In most cases, we will disclose the results of the investigation within 10 business days after of your complaint. If the transfer involved a point-of-sale transaction or a foreign initiated transfer, we will respond within 20 days. We hear from You and will correct any error promptly. HoweverIf we need more time to investigate the complaint, We we may take up to 45 days (90 days if the transfer involved a point-of-sale transaction or a foreign initiated transfer) to investigate complete our investigation. However, you will have use of the discrepancyfunds in question during our investigation. If We take more than 10 days to investigate a problem, We will re-credit the account holder’s account within 10 business days for the amount. If the account holder is asked to put the discrepancy in writing and We do not receive it within 10 business days, We may not re-credit the account. If We we decide that there was no error, We we will send You you a written explanation within three business days after We we finish Our our investigation. You may ask for copies of the documents that we used in the our investigation.
Appears in 3 contracts
Samples: Disclosures and Deposit Account Agreement, Deposit Account Agreement, Deposit Account Agreement
Error Resolution. If You think there is an error with Your statement or receipt is wrong account or if You need more information about a transaction listed on Your statement or receiptaccount, please contact us Student Financial Services as soon as possible using the information in the Contact section of this agreement. We must hear from You no later than 60 days after We made available the First electronic statement on which the problem or error appeared. When calling or notifying us You must:
a. Include the account holder name and account number.
b. Describe the transaction in question and explain the discrepancy as clearly as possible the discrepancypossible.
c. Indicate the dollar amount of the transaction. If You make an oral request, We may require You to send the question in writing within 10 business days. .
a. We will make best efforts attempt to complete Our investigation within 10 business days after We hear from You and will correct any error promptly.
b. There may be instances that require more time to research. HoweverIn that case, We may take up to 45 days to investigate the discrepancy. claim.
c. If We take more than 10 days to investigate a probleminvestigate, We will re-credit the account holder’s account within 10 business days for the amountamount of the disputed transaction(s). If the account holder is asked to put the discrepancy in writing and We do not receive it within 10 business days, We may not re-credit the account. If We decide that there was no error, We will send You a written explanation within three business days after We finish Our our investigation. You may ask for copies of the documents used in the investigation.
Appears in 2 contracts
Samples: Bluejay Bucks Terms & Conditions, Bluejay Bucks Terms & Conditions
Error Resolution. If You think Your statement or receipt is wrong or if You need more information about a transaction listed on Your statement or receipt, please contact us as soon as possible You can using the information in the Contact section of this agreement. We must hear from You no later than 60 days after We made available the First electronic statement on which the problem or error appeared. When calling or notifying us You must:
a. Include the account holder name and account number.
b. Describe the transaction in question and explain as clearly as possible the discrepancy.
c. Indicate the dollar amount of the transaction. If You make an account holder makes an oral request, We may require You to that the account holder send the question in writing within 10 business days. We will make best efforts to complete tell You the results of Our investigation within 10 business days after We hear from You and will correct any error promptly. HoweverIf We need more time, We may take up to 45 days to investigate the discrepancy. If We take more than 10 days decide to investigate a problemdo this, We will re-credit the account holder’s account within 10 business days for the amountamount of the discrepancy, so that the account holder will have use of the value during the time it takes us to complete Our investigation. If the account holder is asked to put the discrepancy in writing and We do not receive it within 10 business days, We may not re-credit the account. If We decide that there was no error, We will send You a written explanation within three business days after We finish Our investigation. You may ask for copies of the documents used in the investigation.
Appears in 2 contracts
Samples: Falconcard Terms & Conditions, C Cash Terms & Conditions
Error Resolution. If You think Your statement or receipt is wrong or if You need more information about a transaction listed on Your statement or receipt, please contact us as soon as possible using the information in the Contact section of this agreement. We must hear from You no later than 60 days after We made available the First electronic statement on which the problem or error appeared. When calling or notifying us You must:
a. Include the account holder name and account number.
b. Describe the transaction in question and explain as clearly as possible the discrepancy.
c. Indicate the dollar amount of the transaction. If You make an oral request, We may require You to send the question in writing within 10 business days. We will make best efforts to complete Our investigation within 10 business days after We hear from You and will correct any error promptly. However, We may take up to 45 days to investigate the discrepancy. If We take more than 10 days to investigate a problem, We will re-credit the account holder’s account within 10 business days for the amount. amount of the If the account holder is asked to put the discrepancy in writing and We do not receive it within 10 business days, We may not re-credit the account. If We decide that there was no error, We will send You a written explanation within three business days after We finish Our investigation. You may ask for copies of the documents used in the investigation.
Appears in 2 contracts
Samples: Rattler Bucks Terms & Conditions, McDaniel Bucks Terms & Conditions
Error Resolution. If You think Your statement or receipt is wrong or if You need more information about a transaction listed on Your statement or receipt, please contact us Us as soon as possible using the information in the Contact section of this agreementAgreement. We must hear from You no later than 60 days after We made available the First electronic statement on which the problem or error appeared. When calling or notifying us Us You must:
a. Include the account holder name and account number.;
b. Describe the transaction in question and explain as clearly as possible the discrepancy.; and
c. Indicate the dollar amount of the transaction. If You make an oral request, We may require You to send the question in writing within 10 business days. We will make best efforts to complete Our investigation within 10 business days after We hear from You and will correct any error promptly. However, We may take up to 45 days to investigate the discrepancy. If We take more than 10 days to investigate a problem, We will re-credit the account holder’s account within 10 business days for the amountamount of the discrepancy so that the account holder will have use of the value during the time it takes Us to complete Our investigation. If the account holder is asked to put the discrepancy in writing and We do not receive it within 10 business days, We may not re-credit the account. If We decide that there was no error, We will send You a written explanation within three business days after We finish Our investigation. You may ask for copies of the documents used in the investigation.. Eligible refunds are processed upon request and will be completed within 4-6 weeks of a written request. Refund requests must be submitted in writing to: SJU Hawk Card Service Center PO Box 1305 Doylestown, PA 18901-0117 Or emailed to:
Appears in 2 contracts
Samples: Hawk Cash Terms & Conditions, Hawk Cash Terms & Conditions
Error Resolution. If You think Your statement or receipt is wrong or if You need more information about a transaction listed on Your statement or receipt, please contact us as soon as possible using the information in the Contact section of this agreement. We must hear from You no later than 60 days after We made available the First electronic statement on which the problem or error appeared. When calling or notifying us You must:
a. Include the account holder name and account number.
b. Describe the transaction in question and explain as clearly as possible the discrepancy.
c. Indicate the dollar amount of the transaction. If You make an oral request, We may require You to send the question in writing within 10 business days. We will make best efforts to complete Our investigation within 10 business days after We hear from You You, and will correct any error promptly. However, We may take up to 45 days to investigate the discrepancy. If We take more than 10 days to investigate a problem, We will re-credit the account holder’s account within 10 business days for the amount. If the account holder is asked to put the discrepancy in writing and We do not receive it within 10 business days, We may choose not re-credit the account. If We decide that there was no error, We will send You a written explanation within three business days after We finish Our investigation. You may ask for copies of the documents used in the investigation.. Eligible refunds are processed upon request and will be completed within 4-6 weeks of a written request. Refund requests must be submitted in writing to: email xxxxxxxxxxxxx@xxxxxxxxxxxx.xxx
Appears in 2 contracts
Samples: HCC Campus Card Terms & Conditions, HCC Campus Card Terms & Conditions
Error Resolution. If You think Your statement or receipt is wrong or if You need more information about a transaction listed on Your statement or receipt, please contact us as soon as possible using the information in the Contact section of this agreement. We must hear from You no later than 60 days after We made available the First electronic statement on which the problem or error appeared. When calling or notifying us You must:
a. Include the account holder name and account number.
b. Describe the transaction in question and explain as clearly as possible the discrepancy.
c. Indicate the dollar amount of the transaction. If You make an oral request, We may require You to send the question in writing within 10 business days. We will make best efforts to complete Our investigation within 10 business days after We hear from You and will correct any error promptly. However, We may take up to 45 days to investigate the discrepancy. If We take more than 10 days to investigate a problem, We will re-credit the account holder’s account within 10 business days for the amount. amount of the If the account holder is asked to put the discrepancy in writing and We do not receive it within 10 business days, We may not re-credit the account. If We decide that there was no error, We will send You a written explanation within three business days after We finish Our investigation. You may ask for copies of the documents used in the investigation.. Eligible refunds are processed upon request and will be completed within 4-6 weeks of a written request. Refund requests must be submitted in writing to: SUNY Xxxxxx Community College Department to Approve Contact information
Appears in 2 contracts
Samples: Buzz Bucks Terms & Conditions, Buzz Bucks Terms & Conditions
Error Resolution. If You think Your statement or receipt is wrong or if You need more information about a transaction listed on Your statement or receipt, please contact us as soon as possible You can using the information in the Contact section of this agreement. We must hear from You no later than 60 days after We made available the First electronic statement on which the problem or error appeared. When calling or notifying us You must:
a. Include the account holder name and account number.
b. Describe the transaction in question and explain as clearly as possible the discrepancy.
c. Indicate the dollar amount of the transaction. If You make an account holder makes an oral request, We may require You to that the account holder send the question in writing within 10 business days. We will make best efforts to complete tell You the results of Our investigation within 10 business days after We hear from You and will correct any error promptly. HoweverIf We need more time, We may take up to 45 days to investigate the discrepancy. If We take more than 10 days decide to investigate a problemdo this, We will re-credit the account holder’s account within 10 business days for the amountamount of the discrepancy, so that the account holder will have use of the value during the time it takes us to complete Our investigation. If the account holder is asked to put the discrepancy in writing and We do not receive it within 10 business days, We may not re-credit the account. If We decide that there was no error, We will send You a written explanation within three business days after We finish Our investigation. You may ask for copies of the documents used in the investigation. Eligible refunds are processed upon request and will be completed within 4-6 weeks of email request. Refund requests must be submitted by emailing xxxxxx@xxxxxxxxxxxxx.xxx.
Appears in 1 contract
Samples: Big Red Account Terms & Conditions
Error Resolution. If You think Your statement or receipt is wrong or if You need more information about a transaction listed on Your your statement or receipt, please contact us as soon as possible using the information in the Contact section of this agreement. We must hear from You no later than 60 days after We made available the First electronic statement on which the problem or error appeared. When calling or notifying us You must:
a. Include the account holder name and account number.
b. Describe the transaction in question and explain as clearly as possible the discrepancy.
c. Indicate the dollar amount of the transaction. If You make an oral request, We may require You to send the question in writing within 10 business days. We will make best efforts to complete Our investigation within 10 business days after We hear from You and will correct any error promptly. However, We may take up to 45 days to investigate the discrepancy. If We take more than 10 days to investigate a problem, We will re-credit the account holder’s account within 10 business days for the amount. amount of the If the account holder is asked to put the discrepancy in writing and We do not receive it within 10 business days, We may not re-credit the account. If We decide that there was no error, We will send You a written explanation within three business days after We finish Our investigation. You may ask for copies of the documents used in the investigation.
Appears in 1 contract
Samples: Market Money Terms & Conditions
Error Resolution. If You think Your statement or receipt is wrong or if You need more information about a transaction listed on Your statement or receipt, please contact us as soon as possible using the information in the Contact section of this agreement. We must hear from You no later than 60 days after We made available the First electronic statement on which the problem or error appeared. When calling or notifying us You must:
a. Include the account holder name and account number.
b. Describe the transaction in question and explain as clearly as possible the discrepancy.
c. Indicate the dollar amount of the transaction. If You make an oral request, We may require You to send the question in writing within 10 business days. We will make best efforts to complete Our investigation within 10 business days after We hear from You and will correct any error promptly. However, We may take up to 45 days to investigate the discrepancy. If We take more than 10 days to investigate a problem, We will re-credit the account holder’s account within 10 business days for the amount. amount of the If the account holder is asked to put the discrepancy in writing and We do not receive it within 10 business days, We may not re-credit the account. If We decide that there was no error, We will send You a written explanation within three business days after We finish Our investigation. You may ask for copies of the documents used in the investigation.. Eligible refunds are processed upon request and will be completed within 4-6 weeks of a written request. Refund requests must be submitted in writing to: Young Xxxxxx College Department to Approve Contact information
Appears in 1 contract
Samples: Yhc One Card Terms & Conditions
Error Resolution. If You think Your statement or receipt is wrong or if You need more information about a transaction listed on Your statement or receipt, please contact us as soon as possible using the information in the Contact section of this agreement. We must hear from You no later than 60 days after We made available the First electronic statement on which the problem or error appeared. When calling or notifying us You must:
a. Include the account holder name and account number.
b. Describe the transaction in question and explain as clearly as possible the discrepancy.
c. Indicate the dollar amount of the transaction. If You make an oral request, We may require You to send the question in writing within 10 business days. We will make best efforts to complete Our investigation within 10 business days after We hear from You and will correct any error promptly. However, We may take up to 45 days to investigate the discrepancy. If We take more than 10 days to investigate a problem, We will re-credit the account holder’s account within 10 business days for the amountamount of the questioned item. If the account holder is asked to put the discrepancy in writing and We do not receive it within 10 business days, We may not re-credit the account. If We decide that there was no error, We will send You a written explanation within three business days after We finish Our investigation. You may ask for copies of the documents used in the investigation. Eligible refunds are processed upon request and will be completed within 4-6 weeks of a written request. Refund requests must be emailed to the TNU Campus Card Service Center at xxxxxx@xxxxxxxx.xxx.
Appears in 1 contract
Samples: Boone Bucks Terms & Conditions
Error Resolution. If You think Your statement or receipt is wrong or if You need more information about a transaction listed on Your statement or receipt, please contact us as soon as possible using the information in the Contact section of this agreement. We must hear from You no later than 60 days after We made available the First electronic statement on which the problem or error appeared. When calling or notifying us You must:
a. Include the account holder name and account number.
b. Describe the transaction in question and explain as clearly as possible the discrepancy.
c. Indicate the dollar amount of the transaction. If You make an oral request, We may require You to send the question in writing within 10 business days. We will make best efforts to complete Our investigation within 10 business days after We hear from You and will correct any error promptly. However, We may take up to 45 days to investigate the discrepancy. If We take more than 10 days to investigate a problem, We will re-credit the account holder’s account within 10 business days for the amount. amount of the If the account holder is asked to put the discrepancy in writing and We do not receive it within 10 business days, We may not re-credit the account. If We decide that there was no error, We will send You a written explanation within three business days after We finish Our investigation. You may ask for copies of the documents used in the investigation.. Eligible refunds are processed upon request and will be completed within 4-6 weeks of a written request. Refund requests must be submitted in writing to: Benedictine University Dining Department to Approve Contact information
Appears in 1 contract
Error Resolution. If You think Your statement or receipt is wrong or if You need more information about a transaction listed on Your statement or receipt, please contact us as soon as possible using the information in the Contact section of this agreement. We must hear from You no later than 60 sixty (60) days after We made available the First electronic statement on which the problem or error appeared. When calling or notifying us You must:
a. Include the account holder name and account number.
b. Describe the transaction in question and explain as clearly as possible the discrepancy.
c. Indicate the dollar amount of the transaction. If You make an oral request, We may require You to send the question in writing within 10 ten (10) business days. We will make best efforts to complete Our investigation within 10 ten (10) business days after We hear from You and will correct any error promptly. However, We may take up to 45 forty-five (45) days to investigate the discrepancy. If We take more than 10 days to investigate a problem, We will re-credit the account holder’s account within 10 ten (10) business days for the amountamount of the discrepancy. If the account holder is asked to put the discrepancy in writing and We do not receive it within 10 ten (10) business days, We may not re-credit the account. If We decide that there was no error, We will send You a written explanation within three (3) business days after We finish Our investigation. You may ask for copies of the documents used in the investigation.
Appears in 1 contract
Samples: Csun Dining Terms & Conditions
Error Resolution. If You think Your statement or receipt is wrong or if You need more information about a transaction listed on Your statement or receipt, please contact us as soon as possible using the information in the Contact section of this agreement. We must hear from You no later than 60 days after We made available the First electronic statement on which the problem or error appeared. When calling or notifying us You must:
a. Include the account holder name and account number.
b. Describe the transaction in question and explain as clearly as possible the discrepancy.
c. Indicate the dollar amount of the transaction. If You make an oral request, We may require You to send the question in writing within 10 business days. We will make best efforts to complete Our investigation within 10 business days after We hear from You and will correct any error promptly. However, We may take up to 45 days to investigate the discrepancy. If We take more than 10 days to investigate a problem, We will re-credit the account holder’s account within 10 business days for the amountamount of the transaction. If the account holder is asked to put the discrepancy in writing and We do not receive it within 10 business days, We may not re-credit the account. If We decide that there was no error, We will send You a written explanation within three business days after We finish Our investigation. You may ask for copies of the documents used in the investigation. Eligible refunds are processed upon request and will be completed within 4-6 weeks of a written request. Refund requests must be submitted in writing to: New England Conservatory Business Office; 000 Xxxxxxxxxx Xxxxxx; Xxxxxx, XX 00000; Phone: 000-000-0000.
Appears in 1 contract
Samples: Cold Cash Terms & Conditions
Error Resolution. If You think Your statement or receipt is wrong or if You need more information about a transaction listed on Your statement or receipt, please contact us as soon as possible You can using the information in the Contact section of this agreement. We must hear from You no later than 60 days after We made available the First electronic statement on which the problem or error appeared. When calling or notifying us You must:
a. Include the account holder name and account number.
b. Describe the transaction in question and explain as clearly as possible the discrepancy.
c. Indicate the dollar amount of the transaction. If You make an account holder makes an oral request, We may require You to that the account holder send the question in writing within 10 business days. We will make best efforts to complete tell You the results of Our investigation within 10 business days after We hear from You and will correct any error promptly. HoweverIf We need more time, We may take up to 45 days to investigate the discrepancy. If We take more than 10 days decide to investigate a problemdo this, We will re-credit the account holder’s account within 10 business days for the amountamount of the discrepancy, so that the account holder will have use of the value during the time it takes us to complete Our investigation. If the account holder is asked to put the discrepancy in writing and We do not receive it within 10 business days, We may not re-credit the account. If We decide that there was no error, We will send You a written explanation within three business days after We finish Our investigation. You may ask for copies of the documents used in the investigation. Eligible refunds are processed upon request and will be completed within 4-6 weeks of a written request. Refund requests must be emailed to u- xxxx@xxxxx.xxx.
Appears in 1 contract
Error Resolution. If You think Your statement or receipt is wrong or if You need more information about a transaction listed on Your statement or receipt, please contact us as soon as possible using the information in the Contact section of this agreement. We must hear from You no later than 60 days after We made available the First electronic statement on which the problem or error appeared. When calling or notifying us You must:
a. Include the account holder name and account number.
b. Describe the transaction in question and explain as clearly as possible the discrepancy.
c. Indicate the dollar amount of the transaction. If You make an oral request, We may require You to send the question in writing within 10 business days. We will make best efforts to complete Our investigation within 10 business days after We hear from You and will correct any error promptly. However, We may take up to 45 days to investigate the discrepancy. If We take more than 10 days to investigate a problem, We will re-credit the account holderaccountholder’s account within 10 business days for the amountamount of the discrepancy, so that the account holder will have use of the value during the time it takes us to complete Our investigation. If the account holder is asked to put the discrepancy in writing and We do not receive it within 10 business days, We may not re-credit the account. If We decide that there was no error, We will send You a written explanation within three ten business days after We finish Our investigation. You may ask for copies of the documents used in the investigation.
Appears in 1 contract
Samples: Blue & Gold Card Account Agreement
Error Resolution. If You think Your statement or receipt is wrong or if You need more information about a transaction listed on Your statement or receipt, please contact us as soon as possible using the information in the Contact section of this agreement. We must hear from You no later than 60 days after We made available the First electronic statement on which the problem or error appeared. When calling or notifying us You must:
a. Include the account holder name and account number.
b. Describe the transaction in question and explain as clearly as possible the discrepancy.
c. Indicate the dollar amount of the transaction. If You make an oral request, We may require You to send the question in writing within 10 business days. We will make best efforts to complete Our investigation within 10 business days after We hear from You and will correct any error promptly. However, We may take up to 45 days to investigate the discrepancy. If We take more than 10 days to investigate a problem, We will re-credit the account holder’s account within 10 business days for the amount. amount of the If the account holder is asked to put the discrepancy in writing and We do not receive it within 10 business days, We may not re-credit the account. If We decide that there was no error, We will send You a written explanation within three business days after We finish Our investigation. You may ask for copies of the documents used in the investigation. Eligible refunds are processed upon request and will be completed within 4-6 weeks of email request. Refund requests must be submitted in writing to the Lion Card Service Center by emailing xxxxxxxx@xxxxxxxxxxxxx.xxx.
Appears in 1 contract
Samples: Lion Cash Terms & Conditions
Error Resolution. If You you think Your your statement or receipt is wrong or if You you need more information about a transaction listed on Your your statement or receipt, please contact us as soon as possible you can using the information in the Contact section of this agreement. We must hear from You you no later than 60 days after We we made available the First electronic statement on which the problem or error appeared. When calling or notifying us You you must:
a. Include the account holder name and account number.
b. Describe the transaction in question and explain as clearly as possible the discrepancy.
c. Indicate the dollar amount of the transaction. If You make an account holder makes an oral request, We we may require You to that the account holder send the question in writing within 10 business days. We will make best efforts to complete Our tell you the results of our investigation within 10 business days after We we hear from You you and will correct any error promptly. HoweverIf we need more time, We we may take up to 45 days to investigate the discrepancy. If We take more than 10 days we decide to investigate a problemdo this, We we will re-re- credit the account holder’s account within 10 business days for the amountamount of the discrepancy, so that the account holder will have use of the value during the time it takes us to complete our investigation. If the account holder is asked to put the discrepancy in writing and We we do not receive it within 10 business days, We we may not re-credit the account. If We we decide that there was no error, We we will send You you a written explanation within three business days after We we finish Our our investigation. You may ask for copies of the documents used in the investigation. Eligible refunds are processed upon request and will be completed within 4-6 weeks of a written request. Refund requests must be emailed to xxxxxxx@xxxxx.xxx.
Appears in 1 contract
Samples: Campus Cash Terms & Conditions
Error Resolution. If You you think Your statement or receipt there is wrong an error with your account or if You you need more information about a transaction listed on Your statement or receiptyour account, please contact us Student Accounts as soon as possible using the information in the Contact section of this agreement. We must hear from You you no later than 60 days after We made available the First electronic statement on which the problem or error appeared. When calling or notifying us You you must:
a. Include the account holder name and account number.
b. Describe the transaction in question and explain the discrepancy as clearly as possible the discrepancypossible.
c. Indicate the dollar amount of the transaction. If You you make an oral request, We we may require You you to send the question in writing within 10 business days. .
a. We will make best efforts attempt to complete Our our investigation within 10 business days after We we hear from You you and will correct any error promptly.
b. There may be instances that require more time to research. HoweverIn that case, We we may take up to 45 days to investigate the discrepancy. claim.
c. If We we take more than 10 days to investigate a probleminvestigate, We will re-credit the account holder’s account within 10 business days for the amountamount of the disputed transaction(s). If the account holder is asked to put the discrepancy in writing and We do not receive it within 10 business days, We may not re-credit the account. If We we decide that there was no error, We we will send You you a written explanation within three business days after We we finish Our our investigation. You may ask for copies of the documents used in the investigation.
Appears in 1 contract
Samples: Cardinal Cash Terms & Conditions
Error Resolution. If You think Your statement or receipt is wrong or if You need more information about a transaction listed on Your statement or receipt, please contact us as soon as possible using the information in the Contact section of this agreement. We must hear from You no later than 60 days after We made available the First electronic statement on which the problem or error appeared. When calling or notifying us You must:
a. Include the account holder name and account number.
b. Describe the transaction in question and explain as clearly as possible the discrepancy.
c. Indicate the dollar amount of the transaction. If You make an oral request, We may require You to send the question in writing within 10 business days. We will make best efforts to complete Our investigation within 10 business days after We hear from You and will correct any error promptly. However, We may take up to 45 days to investigate the discrepancy. If We take more than 10 days to investigate a problem, We will re-credit the account holder’s account within 10 business days for the amount. amount of the If the account holder is asked to put the discrepancy in writing and We do not receive it within 10 business days, We may not re-credit the account. If We decide that there was no error, We will send You a written explanation within three business days after We finish Our investigation. You may ask for copies of the documents used in the investigation.. Eligible refunds are processed upon request and will be completed within 4-6 weeks of a written request. Refund requests must be submitted in writing to: Xxxxx Student Living Department to Approve Contact information
Appears in 1 contract
Samples: Terms and Conditions
Error Resolution. If You think Your statement or receipt is wrong or if You need more information about a transaction listed on Your statement or receipt, please contact us as soon as possible using the information in the Contact section of this agreement. We must hear from You no later than 60 days after We made available the First electronic statement on which the problem or error appeared. When calling or notifying us You must:
a. Include the account holder name and account number.
b. Describe the transaction in question and explain as clearly as possible the discrepancy.
c. Indicate the dollar amount of the transaction. If You make an oral request, We may require You to send the question in writing within 10 business days. We will make best efforts to complete Our investigation within 10 business days after We hear from You and will correct any error promptly. However, We may take up to 45 days to investigate the discrepancy. If We take more than 10 days to investigate a problem, We will re-credit the account holder’s account within 10 business days for the amount. amount of the If the account holder is asked to put the discrepancy in writing and We do not receive it within 10 business days, We may not re-credit the account. If We decide that there was no error, We will send You a written explanation within three business days after We finish Our investigation. You may ask for copies of the documents used in the investigation.. Eligible refunds are processed upon request and will be completed within 4-6 weeks of a written request. Refund requests must be submitted in writing to: Xxxxxxx University, Inc. Department to Approve Contact information
Appears in 1 contract
Samples: Dining Dollars Terms & Conditions
Error Resolution. If You you think Your your statement or receipt is wrong or if You you need more information about a transaction listed on Your your statement or receipt, please contact us as soon as possible using the information in the Contact section of this agreement. We must hear from You you no later than 60 days after We we made available the First electronic statement on which the problem or error appeared. When calling or notifying us You you must:
a. Include the account holder name and account number.
b. Describe the transaction in question and explain as clearly as possible the discrepancy.
c. Indicate the dollar amount of the transaction. If You you make an oral request, We we may require You you to send the question in writing within 10 business days. We will make best efforts to complete Our our investigation within 10 business days after We we hear from You you and will correct any error promptly. However, We we may take up to 45 days to investigate the discrepancy. If We we take more than 10 days to investigate a problem, We we will re-credit the account holder’s account within 10 business days for the amount. amount of the If the account holder is asked to put the discrepancy in writing and We we do not receive it within 10 business days, We we may not re-credit the account. If We we decide that there was no error, We we will send You you a written explanation within three business days after We we finish Our our investigation. You may ask for copies of the documents used in the investigation.. Eligible refunds are processed upon request and will be completed within 4-6 weeks of a written request. Refund requests must be submitted in writing to: Franklin & Xxxxxxxx College Department to Approve Contact information
Appears in 1 contract
Samples: Ben’s Bucks Terms & Conditions
Error Resolution. If You think Your statement or receipt is wrong or if You need more information about a transaction listed on Your statement or receipt, please contact us the cafeteria staff as soon as possible using the information in the Contact section of this agreementYou can. We must hear from You no later than 60 days after We made available the First electronic statement on which the problem or error appeared. When calling or notifying us the cafeteria You must:
a. Include the account holder name and account number.
b. Describe the transaction in question and explain as clearly as possible the discrepancy.
c. Indicate the dollar amount of the transaction. If You make an account holder makes an oral request, We may require You to that the account holder send the question in writing within 10 business days. We will make best efforts to complete tell You the results of Our investigation within 10 business days after We hear from You and will correct any error promptly. HoweverIf We need more time, We may take up to 45 days to investigate the discrepancy. If We take more than 10 days decide to investigate a problemdo this, We will re-credit the account holder’s account within 10 business days for the amountamount of the discrepancy, so that the account holder will have use of the value during the time it takes us to complete Our investigation. If the account holder is asked to put the discrepancy in writing and We do not receive it within 10 business days, We may not re-credit the account. If We decide that there was no error, We will send You a written explanation within three business days after We finish Our investigation. You may ask for copies of the documents used in the investigation.
Appears in 1 contract
Samples: MSM Meal Plan Terms & Conditions
Error Resolution. If You think Your statement or receipt is wrong or if You need more information about a transaction listed on Your statement or receipt, please contact us as soon as possible using the information in the Contact section of this agreement. We must hear from You no later than 60 days after We made available the First electronic statement on which the problem or error appeared. When calling or notifying us You must:
a. Include the account holder name and account number.
b. Describe the transaction in question and explain as clearly as possible the discrepancy.
c. Indicate the dollar amount of the transaction. If You make an oral request, We may require You to send the question in writing within 10 business days. We will make best efforts to complete Our investigation within 10 business days after We hear from You and will correct any error promptly. However, We may take up to 45 days to investigate the discrepancy. If We take more than 10 days to investigate a problem, We will re-credit the account holder’s account within 10 business days for the amount. amount of the If the account holder is asked to put the discrepancy in writing and We do not receive it within 10 business days, We may not re-credit the account. If We decide that there was no error, We will send You a written explanation within three business days after We finish Our investigation. You may ask for copies of the documents used in the investigation. Eligible refunds are processed upon request and will be completed within 4-6 weeks of email request. Refund requests must be submitted in writing to the TABORBUCKS Service Center by emailing XXXXXXXXXX@xxxxxxxxxxxx.xxx.
Appears in 1 contract
Samples: Taborbucks Terms & Conditions
Error Resolution. If You think Your statement or receipt is wrong or if You need more information about a transaction listed on Your statement or receipt, please contact us as soon as possible using the information in the Contact section of this agreement. We must hear from You no later than 60 days after We made available the First electronic statement on which the problem or error appeared. When calling or notifying us You must:
a. Include the account holder name and account number.
b. Describe the transaction in question and explain as clearly as possible the discrepancy.
c. Indicate the dollar amount of the transaction. If You make an oral request, We may require You to send the question in writing within 10 business days. We will make best efforts to complete Our investigation within 10 business days after We hear from You and will correct any error promptly. However, We may take up to 45 days to investigate the discrepancy. If We take more than 10 days to investigate a problem, We will re-credit the account holder’s account within 10 business days for the amount. amount of the If the account holder is asked to put the discrepancy in writing and We do not receive it within 10 business days, We may not re-credit the account. If We decide that there was no error, We will send You a written explanation within three business days after We finish Our investigation. You may ask for copies of the documents used in the investigation.. Eligible refunds are processed upon request and will be completed within 4-6 weeks of a written request. Refund requests must be submitted in writing to: Xxxxxxx Peace University Department to Approve Contact information
Appears in 1 contract
Samples: Pacer Card Account Agreement
Error Resolution. If You think Your statement or receipt is wrong or if You need more information about a transaction listed on Your statement or receipt, please contact us as soon as possible using the information in the Contact section of this agreement. We must hear from You no later than 60 days after We made available the First electronic statement on which the problem or error appeared. When calling or notifying us You must:
a. Include the account holder name and account number.
b. Describe the transaction in question and explain as clearly as possible the discrepancy.
c. Indicate the dollar amount of the transaction. If You make an oral request, We may require You to send the question in writing within 10 business days. We will make best efforts to complete Our investigation within 10 business days after We hear from You and will correct any error promptly. However, We may take up to 45 days to investigate the discrepancy. If We take more than 10 days to investigate a problem, We will re-credit the account holder’s account within 10 business days for the amount. amount of the If the account holder is asked to put the discrepancy in writing and We do not receive it within 10 business days, We may not re-credit the account. If We decide that there was no error, We will send You a written explanation within three business days after We finish Our investigation. You may ask for copies of the documents used in the investigation. Funds posted to your Dining Account are not refundable.
Appears in 1 contract
Error Resolution. If You you think Your your statement or receipt is wrong or if You you need more information about a transaction listed on Your your statement or receipt, please contact us as soon as possible you can using the information in the Contact section of this agreement. We must hear from You you no later than 60 days after We we made available the First electronic statement on which the problem or error appeared. When calling or notifying us You you must:
a. Include the account holder name and account number.
b. Describe the transaction in question and explain as clearly as possible the discrepancy.
c. Indicate the dollar amount of the transaction. If You make an account holder makes an oral request, We we may require You to that the account holder send the question in writing within 10 business days. We will make best efforts to complete Our tell you the results of our investigation within 10 business days after We we hear from You you and will correct any error promptly. HoweverIf we need more time, We we may take up to 45 days to investigate the discrepancy. If We take more than 10 days we decide to investigate a problemdo this, We we will re-re- credit the account holder’s account within 10 business days for the amountamount of the discrepancy, so that the account holder will have use of the value during the time it takes us to complete our investigation. If the account holder is asked to put the discrepancy in writing and We we do not receive it within 10 business days, We we may not re-credit the account. If We decide that there was no error, We will send You a written explanation within three business days after We finish Our investigation. You may ask for copies of the documents used in the investigation.
Appears in 1 contract
Samples: Campus Cash Terms & Conditions
Error Resolution. If You think Your statement or receipt is wrong or if You need more information about a transaction listed on Your statement or receipt, please contact us as soon as possible using the information in the Contact section of this agreement. We must hear from You no later than 60 days after We made available the First electronic statement on which the problem or error appeared. When calling or notifying us You must:
a. Include the account holder name and account number.
b. Describe the transaction in question and explain as clearly as possible the discrepancy.discrepancy including the date and location of the transaction
c. Indicate the dollar amount of the transaction. If You make an oral request, We may require You to send the question in writing within 10 business days. We will make best efforts to complete Our investigation within 10 business days after We hear from You and will correct any error promptly. However, We may take up to 45 days to investigate the discrepancy. If We take more than 10 days to investigate a problem, We will re-credit the account holder’s account within 10 business days for the amount. If the account holder is asked to put the discrepancy in writing and We do not receive it within 10 business days, We may not re-credit the account. If We decide that there was no error, We will send You a written explanation within three business days after We finish Our investigation. You may ask for copies of the documents used in the investigation. Eligible refunds are processed upon request and will be completed within 4-6 weeks of a written request. Refund requests must be submitted in writing to xxxxxx@xxxxxx0xxxx.xxx.
Appears in 1 contract
Samples: Briton Bucks Terms & Conditions
Error Resolution. If You think Your statement or receipt is wrong or if You need more information about a transaction listed on Your statement or receipt, please contact us as soon as possible using the information in the Contact section of this agreement. We must hear from You no later than 60 days after We made available the First electronic statement on which the problem or error appeared. When calling or notifying us You must:
a. Include the account holder name and account number.
b. Describe the transaction in question and explain as clearly as possible the discrepancy.
c. Indicate the dollar amount of the transaction. If You make an oral request, We may require You to send the question in writing within 10 business days. We will make best efforts to complete Our investigation within 10 business days after We hear from You and will correct any error promptly. However, We may take up to 45 days to investigate the discrepancy. If We take more than 10 days to investigate a problem, We will re-credit the account holder’s account within 10 business days for the amount. amount of the If the account holder is asked to put the discrepancy in writing and We do not receive it within 10 business days, We may not re-credit the account. If We decide that there was no error, We will send You a written explanation within three business days after We finish Our investigation. You may ask for copies of the documents used in the investigation.. Eligible refunds are processed upon request and will be completed within 4-6 weeks of a written request. Refund requests must be submitted in writing to: USA Residential Program Department to Approve Contact information
Appears in 1 contract
Samples: Usa Campus Cash Terms & Conditions
Error Resolution. If You you think Your your statement or receipt is wrong or if You you need more information about a transaction listed on Your your statement or receipt, please contact us as soon as possible using the information in the Contact section of this agreement. We must hear from You you no later than 60 days after We we made available the First electronic statement on which the problem or error appeared. When calling or notifying us You you must:
a. Include the account holder name and account number.
b. Describe the transaction in question and explain as clearly as possible the discrepancy.
c. Indicate the dollar amount of the transaction. If You make an oral request, We may require You to send the question in writing within 10 business days. We will make best efforts to complete Our investigation within 10 business days after We hear from You and will correct any error promptly. However, We may take up to 45 days to investigate the discrepancy. If We take more than 10 days to investigate a problem, We will re-credit the account holder’s account within 10 business days for the amount. amount of the If the account holder is asked to put the discrepancy in writing and We do not receive it within 10 business days, We may not re-credit the account. If We decide that there was no error, We will send You a written explanation within three business days after We finish Our investigation. You may ask for copies of the documents used in the investigation. Eligible refunds are processed upon request and will be completed within 4-6 weeks of email request. Refund requests must be submitted in writing to the FL Poly ID Card Service Center provider by emailing xxxxxx@XXXxxxXXXxxx.xxx.
Appears in 1 contract
Error Resolution. If You think Your statement or receipt is wrong or if You need more information about a transaction listed on Your statement or receipt, please contact us as soon as possible using the information in the Contact section of this agreement. We must hear from You no later than 60 30 days after We made available the First electronic statement on which the problem or error appeared. When calling or notifying us You must:
a. Include the account holder name and account number.
b. Describe the transaction in question and explain as clearly as possible the discrepancy.
c. Indicate the dollar amount of the transaction. If You make an oral request, We may require You to send the question in writing within 10 business days. We will make best efforts to complete Our investigation within 10 business days after We hear from You and will correct any error promptly. However, We may take up to 45 days to investigate the discrepancy. If We take more than 10 days to investigate a problem, We will re-credit the account holder’s account within 10 business days for the amount. If the account holder is asked to put the discrepancy in writing and We do not receive it within 10 business days, We may not re-credit the account. If We decide that there was no error, We will send You a written explanation within three business days after We finish Our investigation. You may ask for copies of the documents used in the investigation. Eligible refunds are processed upon request and will be completed within 4-6 weeks of email request. Refund requests must be submitted in writing to the Manor Card Service Center by emailing xxxxxxxxx@xxxxx.xxx.
Appears in 1 contract
Error Resolution. If You think Your statement or receipt is wrong or if You need more information about a transaction listed on Your statement or receipt, please contact us as soon as possible using the information in the Contact section of this agreement. We must hear from You no later than 60 days after We made available the First electronic statement on which the problem or error appeared. When calling or notifying us You must:
a. Include the account holder name and account number.
b. Describe the transaction in question and explain as clearly as possible the discrepancy.
c. Indicate the dollar amount of the transaction. If You make an oral request, We may require You to send the question in writing within 10 business days. We will make best efforts to complete Our investigation within 10 business days after We hear from You and will correct any error promptly. However, We may take up to 45 days to investigate the discrepancy. If We take more than 10 days to investigate a problem, We will re-credit the account holder’s account within 10 business days for the amount. amount of the If the account holder is asked to put the discrepancy in writing and We do not receive it within 10 business days, We may not re-credit the account. If We decide that there was no error, We will send You a written explanation within three business days after We finish Our investigation. You may ask for copies of the documents used in the investigation.. Eligible refunds are processed upon request and will be completed within 4-6 weeks of a written request. Refund requests must be submitted in writing to: xxxxxxxxxxxxxxxx@xxxxx.xxx
Appears in 1 contract
Error Resolution. If You think Your statement or receipt is wrong or if You need more information about a transaction listed on Your statement or receipt, please contact us as soon as possible You can using the information in the Contact section of this agreement. We must hear from You no later than 60 days after We made available the First electronic statement on which the problem or error appeared. When calling or notifying us You must:
a. Include the account holder name and account number.
b. Describe the transaction in question and explain as clearly as possible the discrepancy.
c. Indicate the dollar amount of the transaction. If You make an account holder makes an oral request, We may require You to that the account holder send the question in writing within 10 business days. We will make best efforts to complete tell You the results of Our investigation within 10 business days after We hear from You and will correct any error promptly. HoweverIf We need more time, We may take up to 45 days to investigate the discrepancy. If We take more than 10 days decide to investigate a problemdo this, We will re-credit the account holder’s account within 10 business days for the amountamount of the discrepancy, so that the account holder will have use of the value during the time it takes us to complete Our investigation. If the account holder is asked to put the discrepancy in writing and We do not receive it within 10 business days, We may not re-credit the account. If We decide that there was no error, We will send You a written explanation within three business days after We finish Our investigation. You may ask for copies of the documents used in the investigation. Eligible refunds are processed upon request and will be completed within 4-6 weeks of email request. Refund requests must be submitted by email to XxxXxxx@Xxxxxxxx.xxx.
Appears in 1 contract
Samples: Keykard Terms & Conditions
Error Resolution. If You think Your statement or receipt is wrong or if You need more information about a transaction listed on Your statement or receipt, please contact us as soon as possible using the information in the Contact section of this agreement. We must hear from You no later than 60 days after We made available the First electronic statement on which the problem or error appeared. When calling or notifying us You must:
a. Include the account holder name and account number.
b. Describe the transaction in question and explain as clearly as possible the discrepancy.
c. Indicate the dollar amount of the transaction. If You make an oral request, We may require You to send the question in writing within 10 business days. We will make best efforts to complete Our investigation within 10 business days after We hear from You and will correct any error promptly. However, We may take up to 45 days to investigate the discrepancy. If We take more than 10 days to investigate a problem, We will re-credit the account holder’s account within 10 business days for the amount. amount of the If the account holder is asked to put the discrepancy in writing and We do not receive it within 10 business days, We may not re-credit the account. If We decide that there was no error, We will send You a written explanation within three business days after We finish Our investigation. You may ask for copies of the documents used in the investigation.. Eligible refunds are processed upon request and will be completed within 4-6 weeks of a written request. Refund requests must be submitted in writing to: Chatham Hall Business Office 000 Xxxxxxx Xxxx Xxxxxx Xxxxxxx, XX 00000 (000)000-0000
Appears in 1 contract
Samples: Turtle Bucks Terms & Conditions
Error Resolution. If You think Your statement or receipt is wrong or if You need more information about a transaction listed on Your statement or receipt, please contact us as soon as possible using the information in the Contact section of this agreement. We must hear from You no later than 60 days after We made available the First electronic statement on which the problem or error appeared. When calling or notifying us You must:
a. Include the account holder name and account number.
b. Describe the transaction in question and explain as clearly as possible the discrepancy.
c. Indicate the dollar amount of the transaction. If You make an oral request, We may require You to send the question in writing within 10 business days. We will make best efforts to complete Our investigation within 10 business days after We hear from You and will correct any error promptly. However, We may take up to 45 days to investigate the discrepancy. If We take more than 10 days to investigate a problem, We will re-credit the account holder’s account within 10 business days for the amount. amount of the If the account holder is asked to put the discrepancy in writing and We do not receive it within 10 business days, We may not re-credit the account. If We decide that there was no error, We will send You a written explanation within three business days after We finish Our investigation. You may ask for copies of the documents used in the investigation.. Eligible refunds are processed upon request and will be completed within 4-6 weeks of a written request. Refund requests must be submitted in writing to: Spalding University Department to Approve Contact information
Appears in 1 contract
Samples: Eagle Card Terms & Conditions
Error Resolution. If You think Your statement or receipt is wrong or if You need more information about a transaction listed on Your statement or receipt, please contact us as soon as possible using the information in the Contact section of this agreement. We must hear from You no later than 60 days after We made available the First electronic statement on which the problem or error appeared. When calling or notifying us You must:
a. Include the account holder name and account number.
b. Describe the transaction in question and explain as clearly as possible the discrepancy.
c. Indicate the dollar amount of the transaction. If You make an oral request, We may require You to send the question in writing within 10 business days. We will make best efforts to complete Our investigation within 10 business days after We hear from You and will correct any error promptly. However, We may take up to 45 days to investigate the discrepancy. If We take more than 10 days to investigate a problem, We will re-credit the account holder’s account within 10 business days for the amount. amount of the If the account holder is asked to put the discrepancy in writing and We do not receive it within 10 business days, We may not re-credit the account. account. If We decide that there was no error, We will send You a written explanation within three business days after We finish Our investigation. You may ask for copies of the documents used in the investigation.
Appears in 1 contract
Samples: Terms and Conditions
Error Resolution. If You think Your statement or receipt is wrong or if You need more information about a transaction listed on Your statement or receipt, please contact us as soon as possible You can using the information in the Contact section of this agreement. We must hear from You you no later than 60 days after We we made available the First electronic statement on which the problem or error appeared. When calling or notifying us You you must:
a. Include the account holder name and account number.
b. Describe the transaction in question and explain as clearly as possible the discrepancy.
c. Indicate the dollar amount of the transaction. If You make an account holder makes an oral request, We we may require You to that the account holder send the question in writing within 10 business days. We will make best efforts to complete Our tell you the results of our investigation within 10 business days after We we hear from You you and will correct any error promptly. HoweverIf we need more time, We we may take up to 45 days to investigate the discrepancy. If We take more than 10 days we decide to investigate a problemdo this, We we will re-credit the account holder’s account within 10 business days for the amountamount of the discrepancy, so that the account holder will have use of the value during the time it takes us to complete our investigation. If the account holder is asked to put the discrepancy in writing and We we do not receive it within 10 business days, We we may not re-credit the account. If We we decide that there was no error, We will send You a written explanation within three business days after We finish Our investigation. You may ask for copies of the documents used in the investigation.
Appears in 1 contract
Samples: Dining Terms & Conditions
Error Resolution. If You think Your statement or receipt is wrong or if You need more information about a transaction listed on Your statement or receipt, please contact us as soon as possible using the information in the Contact section of this agreement. We must hear from You no later than 60 days after We made available the First electronic statement on which the problem or error appeared. When calling or notifying us You must:
a. Include the account holder name and account number.
b. Describe the transaction in question and explain as clearly as possible the discrepancy.
c. Indicate the dollar amount of the transaction. If You make an oral request, We may require You to send the question in writing within 10 business days. We will make best efforts to complete Our investigation within 10 business days after We hear from You and will correct any error promptly. However, We may take up to 45 days to investigate the discrepancy. If We take more than 10 days to investigate a problem, We will re-credit the account holder’s account within 10 business days for the amountamount of the discrepancy. If the account holder is asked to put the discrepancy in writing and We do not receive it within 10 business days, We may not re-credit the account. If We decide that there was no error, We will send You a written explanation within three business days after We finish Our investigation. You may ask for copies of the documents used in the investigation. Eligible refunds are processed upon request and will be completed within 4-6 weeks of a written request. Refund requests must be submitted in writing to: xxxxxx@xxxxxxxxx.xxx.
Appears in 1 contract
Samples: Rhino Bucks Terms & Conditions
Error Resolution. If You think Your statement or receipt is wrong or if You need more information about a transaction listed on Your statement or receipt, please contact us as soon as possible using the information in the Contact section of this agreement. We must hear from You no later than 60 days after We made available the First electronic statement on which the problem or error appeared. When calling or notifying us You must:
a. Include the account holder name and account number.
b. Describe the transaction in question and explain as clearly as possible the discrepancy.
c. Indicate the dollar amount of the transaction. If You make an oral request, We may require You to send the question in writing within 10 business days. We will make best efforts to complete Our investigation within 10 business days after We hear from You and will correct any error promptly. However, We may take up to 45 days to investigate the reported discrepancy. If We take more than 10 days to investigate a problem, We will re-credit the account holder’s account within 10 business days for the amountamount of the discrepancy in question. If the account holder is asked to put the discrepancy in writing and We do not receive it within 10 business days, We may not re-credit the account. If We decide that there was no error, We will send You a written explanation within three business days after We finish Our investigation. You may ask for copies of the documents used in the investigation.
Appears in 1 contract
Samples: Matador Money Terms & Conditions
Error Resolution. If You think Your statement or receipt is wrong or if You need more information about a transaction listed on Your statement or receipt, please contact us as soon as possible using the information in the Contact section of this agreement. We must hear from You no later than 60 days after We made available the First electronic statement on which the problem or error appeared. When calling or notifying us You must:
a. Include the account holder name and account number.
b. Describe the transaction in question and explain as clearly as possible the discrepancythediscrepancy.
c. Indicate the dollar amount of the transaction. If You make an oral request, We may require You to send the question in writing within 10 business days. We will make best efforts to complete Our investigation within 10 business days after We hear from You and will correct any error promptly. However, We may take up to 45 days to investigate the discrepancy. If We take more than 10 days to investigate a problem, We will re-credit the account holder’s account within 10 business days for the amount. amount of the If the account holder is asked to put the discrepancy in writing and We do not receive it within 10 business days, We may not re-credit the account. If We decide that there was no error, We will send You a written explanation within three business days after We finish Our investigation. You may ask for copies of the documents used in the investigation.
Appears in 1 contract
Samples: Rattler Bucks Terms & Conditions