Issue Resolution. For resolution of issues between CONTRACTOR and ADMINISTRATOR with respect to the 17 implementation and operation of this Agreement or COUNTY’s policies and procedures regarding 18 services described herein, the following sequential steps shall apply:
Issue Resolution. Except for actions initiated by the Company to enjoin a breach by, and/or recover damages from the Executive related to violation of any of the restrictive covenants in Article 8 of this Agreement, which Company may bring in an appropriate court of law or equity, any disagreement between the Executive and the Company concerning anything covered by this Agreement or concerning other terms or conditions of the Executive's employment or the termination of the Executive's employment will be settled by final and binding arbitration pursuant to the Company's Associate Issue Resolution Program. The Dispute Resolution Agreement and the Dispute Resolution Rules and Procedures are incorporated herein by reference as if set forth in full in this Agreement. The decision of the arbitrator will be final and binding on both the Executive and the Company and may be enforced in a court of appropriate jurisdiction.
Issue Resolution. In the event Client encounters an issue that is not satisfactorily resolved by its ProCare representative, Client should escalate the issue to the appropriate ProCare manager by calling: 000-000-0000. Please ask for your account representative’s manager.
Issue Resolution. (a) S&SC addresses incidents based on the severity of the incident. S&SC shall use reasonable efforts to respond to Customer within the timeframes specified herein. S&SC shall consider Customer input when assigning a severity level to individual incidents.
Issue Resolution. 13 For resolution of issues between CONTRACTOR and ADMINISTRATOR with respect to the 14 implementation and operation of this Contract or COUNTY’s policies and procedures regarding services 15 described herein, the following sequential steps shall apply:
16 A. CONTRACTOR shall routinely utilize all informal communication processes and methods with 17 ADMINISTRATOR program and administrative staff including, but not limited to, telephone contact, 18 electronic mail (e-mail), FAX, written correspondence and meetings, to resolve any issues or problems 19 regarding the implementation and operation of this Contract or COUNTY’s policies and procedures 20 regarding services described herein.
21 B. If the parties are unable to resolve the issue, CONTRACTOR shall give written notice to 22 ADMINISTRATOR setting forth in specific terms the existence and nature of any unresolved matter or 23 concern related to the purposes and obligations of this Contract. ADMINISTRATOR shall have fifteen 24 (15) calendar days following such notice to obtain resolution of any issue(s) identified in this manner, 25 provided, however, by mutual consent this period of time may be extended to thirty (30) calendar days.
26 C. If the parties are unable to obtain resolution of the issue, they shall submit a joint written 27 Statement describing the facts of the issue, within thirty (30) calendar days after the written notice 28 described above to ADMINISTRATOR’s Director of Behavioral Health Care for final resolution.
29 D. The rights and remedies provided by this paragraph are in addition to those provided by law to 30 either party.
31 X. XXXXXXXXXX AND ADMINISTRATOR may mutually agree, in writing, to modify the Issue 32 Resolution Paragraph of this Exhibit A to the Contract. 33
Issue Resolution. In the event Client encounters an issue that is not satisfactorily resolved by its Soliant representative, Client should escalate the issue to the appropriate Soliant manager by calling 000-000-0000. Please ask for your account representative’s manager.
Issue Resolution. For resolution of issues between CONTRACTOR and ADMINISTRATOR with respect to the implementation and operation of this Contract or COUNTY’s policies and procedures regarding services described herein, the following sequential steps shall apply:
A. CONTRACTOR shall routinely utilize all informal communication processes and methods with ADMINISTRATOR program and administrative staff including, but not limited to, telephone contact, electronic mail (e-mail), FAX, written correspondence and meetings, to resolve any issues or problems regarding the implementation and operation of this Contract or COUNTY’s policies and procedures regarding services described herein.
B. If the parties are unable to resolve the issue, CONTRACTOR shall give written notice to ADMINISTRATOR setting forth in specific terms the existence and nature of any unresolved matter or concern related to the purposes and obligations of this Contract. ADMINISTRATOR shall have fifteen (15) calendar days following such notice to obtain resolution of any issue(s) identified in this manner, provided, however, by mutual consent this period of time may be extended to thirty (30) calendar days.
C. If the parties are unable to obtain resolution of the issue, they shall submit a joint written Statement describing the facts of the issue, within thirty (30) calendar days after the written notice described above to ADMINISTRATOR’s Director of Behavioral Health Care for final resolution.
D. The rights and remedies provided by this paragraph are in addition to those provided by law to either party.
E. CONTRACTOR AND ADMINISTRATOR may mutually agree, in writing, to modify the Issue Resolution Paragraph of this Exhibit A-1 to the Contract.
Issue Resolution. In the event Client encounters an issue that is not satisfactorily resolved by its Sunbelt representative, Client should escalate the issue to the appropriate Sunbelt manager by calling 000-000-0000 or emailing xxxx@xxxxxxxxxxxxxxx.xxx.
Issue Resolution. A. XXXXXXXXXX agrees that for resolution of issues between COUNTY and CONTRACTOR, with respect to the implementation and operation of the Agreement or COUNTY’s P&P regarding services described herein, the following sequential steps will be followed:
1. CONTRACTOR shall routinely utilize all informal communication processes and methods with ADMINISTRATOR including, but not limited to, telephone, email, and fax communication, written correspondence and meetings, to resolve any issues or problems regarding the implementation and operation of the Agreement or COUNTY’s P&P regarding services described herein.
2. XXXXXXXXXX agrees that if the parties are unable to resolve the issue, CONTRACTOR shall give written notice to ADMINISTRATOR setting forth, in specific terms, the existence and nature of any unresolved matter or concern related to the purposes and obligations of the Agreement. ADMINISTRATOR shall be given fifteen (15) calendar days following such notice to obtain resolution of any issue(s) identified in this manner. XXXXXXXXXX agrees that by mutual consent this period of time may be extended to thirty
Issue Resolution. It is in the mutual interest of the Company and the Union to have potential grievances settled prior to the need for a formal grievance. Accordingly, any matter bordering upon a grievance (excluding discipline) must first be addressed through the following informal Issue Resolution process before a formal grievance may be filed.
A. The Grievant or Union Representative must request an Issue Resolution Meeting with the appropriate supervisor within ten (10) calendar days from the date the alleged contract violation.
B. Attendance at the Issue Resolution Meeting shall be limited to those individuals actually involved with the issue and usually will include a shop xxxxxxx.
C. Any resolution reached through the Issue Resolution process shall be binding only for the particular grievance and shall not be considered precedent setting. Such settlements shall not be utilized in any legal or arbitration proceeding except in connection with a claim that the settlement has been violated.
D. In the event no resolution is reached through the Issue Resolution process, no record of the meeting shall be made, retained, or used in any ensuing steps of the grievance procedure or arbitration. The subject of any subsequent grievance or arbitration shall be limited to the issue addressed in the Issue Resolution Meeting.
