Common use of Error Resolution Clause in Contracts

Error Resolution. What is an Error An “Error” means the following: • When money is either incorrectly taken from your PayPal account or incorrectly placed into your PayPal account, or when a transaction is incorrectly recorded in your PayPal account. • You send a payment and the incorrect amount is debited from your PayPal account. • An incorrect amount is credited to your PayPal account. • A transaction is missing from or not properly identified in your PayPal account statement. • We make a computational or mathematical error related to your PayPal account. • You request receipt or periodic statement documents that PayPal is required to provide to you. • You request information concerning preauthorized (recurring) transfers to your PayPal account that PayPal is required to provide to you. • You request additional information or clarification concerning a transfer to or from your PayPal account, including a request you make to determine whether an error has occurred. • You inquire about the status of a pending transfer to or from your PayPal account. • You request documentation or other information, unless the request is for a duplicate copy for tax or other record-keeping purposes. What is not considered an Error The following are NOT considered Errors: • If you give someone access to your PayPal account (by giving them your login information) and they use your PayPal account without your knowledge or permission. You are responsible for transactions made in this situation. • Invalidation and reversal of a payment as a result of the actions described under Refunds, Reversals and Chargebacks. • Routine inquiries about your PayPal balance. • Requests for duplicate documentation or other information for tax or other recordkeeping purposes. In case of Errors or questions about your electronic transfers Contact us at our Resolution Centre; or write to us at PayPal Canada Co., Attn: Error Resolution Department, X.X. Xxx 00000, Xxxxx, XX 00000-0000. Notify us as soon as you can, if you think your statement or receipt is wrong or if you need more information about a transfer listed on the statement or receipt. We must hear from you no later than 60 days after we sent the FIRST statement on which the problem or error appeared. • Tell us your name and account number (if any). • Describe the error or the transfer you are unsure about, and explain as clearly as you can why you believe it is an error or why you need more information. • Tell us the dollar amount of the suspected error. If you tell us orally, we may require that you send us your complaint or question in writing within 10 Business Days. We will determine whether an error occurred within 10 Business Days after we hear from you and will correct any error promptly. If we need more time, however, we may take up to 45 days to investigate your complaint or question. If we decide to do this, we will credit your PayPal account within 10 Business Days for the amount you think is in error, so that you will have the use of the money during the time it takes us to complete our investigation. If we ask you to put your complaint or question in writing and we do not receive it within 10 Business Days, we may not credit your PayPal account. For errors involving new PayPal accounts, point-of-sale transactions, or foreign-initiated transactions, we may take up to 90 days to investigate your complaint or question. For new PayPal accounts, we may take up to 20 Business Days to credit your PayPal account for the amount you think is in error. We will tell you the results within 3 Business Days after completing our investigation. If we decide that there was no error, we will send you a written explanation. You may ask for copies of the documents that we used in our investigation. Processing Errors We will rectify any processing error that we discover. If the error results in: • You receiving less than the correct amount to which you were entitled, then we will credit your PayPal account for the difference between what you should have received and what you actually received. • You receiving more than the correct amount to which you were entitled, then we will debit your PayPal account for the difference between what you actually received and what you should have received. • Our not completing a transaction on time or in the correct amount, then we will be responsible to you for your losses or damages directly caused by this failure, unless: o through no fault of ours, you did not have enough available funds to complete the transaction; o our system was not working properly and you knew about the breakdown when you started the transaction; or o the error was due to extraordinary circumstances outside our control (such as fire, flood or loss of Internet connection), despite our reasonable precautions. Processing errors are not: • Delays that result from PayPal applying holds, limitations or reserves. • Delays based on a payment review. • Delays described under How to buy something related to the time it may take for a purchase transaction to be completed in some situations. • Your errors in making a transaction (for example, mistyping an amount of money that you are sending).

Error Resolution. What is an Error An “Error” means the following: • When money is either incorrectly taken from your PayPal account or incorrectly placed into your PayPal account, or when a transaction is incorrectly recorded in your PayPal account. • You send a payment and the incorrect amount is debited from your PayPal account. • An incorrect amount is credited to your PayPal account. • A transaction is missing from or not properly identified in your PayPal account statement. • We make a computational or mathematical error related to your PayPal account. • You request receipt or periodic statement documents that PayPal is required to provide to you. • You request information concerning preauthorized (recurring) transfers to your PayPal account that PayPal is required to provide to you. • You request additional information or clarification concerning a transfer to or from your PayPal account, including a request you make to determine whether an error has occurred. • You inquire about the status of a pending transfer to or from your PayPal account. • You request documentation or other information, unless the request is for a duplicate copy for tax or other record-keeping purposes. What is not considered an Error The following are NOT considered Errors: • If you give someone access to your PayPal account (by giving them your login information) and they use your PayPal account without your knowledge or permission. You are responsible for transactions made in this situation. • Invalidation and reversal of a payment as a result of the actions described under Refunds, Reversals and Chargebacks. • Routine inquiries about your PayPal balance. • Requests for duplicate documentation or other information for tax or other recordkeeping purposes. In case of Errors or questions about your electronic transfers Contact us at our Resolution Centre; or write to us at PayPal Canada Co., Attn: Error Resolution Department, X.X. Xxx 00000P.O. Box 45950, XxxxxOmaha, XX 00000NE 68145-00000950. Notify us as soon as you can, if you think your statement or receipt is wrong or if you need more information about a transfer listed on the statement or receipt. We must hear from you no later than 60 days after we sent the FIRST statement on which the problem or error appeared. • Tell us your name and account number (if any). • Describe the error or the transfer you are unsure about, and explain as clearly as you can why you believe it is an error or why you need more information. • Tell us the dollar amount of the suspected error. If you tell us orally, we may require that you send us your complaint or question in writing within 10 Business Days. We will determine whether an error occurred within 10 Business Days after we hear from you and will correct any error promptly. If we need more time, however, we may take up to 45 days to investigate your complaint or question. If we decide to do this, we will credit your PayPal account within 10 Business Days for the amount you think is in error, so that you will have the use of the money during the time it takes us to complete our investigation. If we ask you to put your complaint or question in writing and we do not receive it within 10 Business Days, we may not credit your PayPal account. For errors involving new PayPal accounts, point-of-sale transactions, or foreign-initiated transactions, we may take up to 90 days to investigate your complaint or question. For new PayPal accounts, we may take up to 20 Business Days to credit your PayPal account for the amount you think is in error. We will tell you the results within 3 Business Days after completing our investigation. If we decide that there was no error, we will send you a written explanation. You may ask for copies of the documents that we used in our investigation. Processing Errors We will rectify any processing error that we discover. If the error results in: • You receiving less than the correct amount to which you were entitled, then we will credit your PayPal account for the difference between what you should have received and what you actually received. • You receiving more than the correct amount to which you were entitled, then we will debit your PayPal account for the difference between what you actually received and what you should have received. • Our not completing a transaction on time or in the correct amount, then we will be responsible to you for your losses or damages directly caused by this failure, unless: o through no fault of ours, you did not have enough available funds to complete the transaction; o our system was not working properly and you knew about the breakdown when you started the transaction; or o the error was due to extraordinary circumstances outside our control (such as fire, flood or loss of Internet connection), despite our reasonable precautions. Processing errors are not: • Delays that result from PayPal applying holds, limitations or reserves. • Delays based on a payment review. • Delays described under How to buy something related to the time it may take for a purchase transaction to be completed in some situations. • Your errors in making a transaction (for example, mistyping an amount of money that you are sending).