Common use of Escalation and Exceptions Clause in Contracts

Escalation and Exceptions. If you are not satisfied with the performance of the service or incident/request process, please contact the Service Owner or Service Manager. UNM IT Contact Xxxxx Xxxxx Service Owner Director, IT Networks 000-000-0000 xxxxxxx@xxx.xxx Xxxxx Xxxxxxxx Service Manager Director, IT Customer Support 000-000-0000 xxx@xxx.xxx To request exceptions to defined service levels based on exceptional business needs, please email xxx@xxx.xxx. The Office of the CIO / UNM IT will respond to the message within 5 business days and escalate any mutually agreed upon exceptions to the IT Strategic Advisory Council (ITSAC) and UNM's Senior Administration for review, approval, and funding, if necessary.

Escalation and Exceptions. If you are not satisfied with the performance of the service or incident/request process, please contact the Service Owner or Service Manager. UNM IT Contact Xxxxx Xxxxx Xxxxxx Service Owner DirectorDir., IT Networks Applications 000-000-0000 xxxxxxx@xxx.xxx Xxxxx Xxxxxxxx Xxx Xxxxxxx Service Manager DirectorAssoc. Dir., IT Customer Support CSS 000-000-0000 xxx@xxx.xxx xxxxxxxx@xxx.xxx To request exceptions to defined service levels based on exceptional business needs, please email xxx@xxx.xxx. The Office of the CIO / CIO/UNM IT will respond to the message within 5 business days and escalate any mutually agreed upon exceptions to the IT Strategic Advisory Council (ITSAC) and UNM's Senior Administration for review, approval, and funding, if necessary.

Escalation and Exceptions. If you are not satisfied with the performance of the service or incident/request process, please contact the Service Owner or Service Manager. UNM IT Contact Xxxxx Xxxxx Xxxxxxxxxx Director, Computing Platform: Service Owner Information Technologies xxxxxxxxxxx@xxx.xxx (000)-000-0000 Xxx Xxxxxxx Associate Director, IT Networks Customer Service Manager Support Services xxxxxxxx@xxx.xxx 000-000-0000 xxxxxxx@xxx.xxx Xxxxx Xxxxxxxx Service Manager Director, IT Customer Support 000-000-0000 xxx@xxx.xxx To request exceptions to defined service levels based on exceptional business needs, please email xxx@xxx.xxx. The Office of the CIO / UNM IT will respond to the message within 5 business days and escalate any mutually agreed upon exceptions to the IT Strategic Advisory Council (ITSAC) and UNM's Senior Administration for review, approval, and funding, if necessary.

Escalation and Exceptions. If you are not satisfied with the performance of the service or incident/request process, please contact the Service Owner or Service Manager. UNM IT Contact Xxxxx Xxxxx Service Owner Director, IT Networks 000-000-0000 xxxxxxx@xxx.xxx Xxxxx Xxxxxxxx Service Manager Director, IT Customer Support 000-000-0000 xxx@xxx.xxx To request exceptions to defined service levels based on exceptional business needs, please email xxx@xxx.xxx. The Office of the CIO / CIO/UNM IT will respond to the message within 5 business days and escalate any mutually agreed upon exceptions to the IT Strategic Advisory Council (ITSAC) and UNM's Senior Administration for review, approval, and funding, if necessary.

Escalation and Exceptions. If you are not satisfied with the performance of the service or incident/request process, please contact the Service Owner or Service Manager. UNM IT Contact Xxxxx Xxxxx Xxxxxxx Xxxxxxxx, Service Owner Director, IT Networks 000-000-0000 xxxxxxx@xxx.xxx Fiscal Operations Director 505.277.0147 xxxxxxxx@xxx.xxx Xxxxx Xx Xxxxxxxx Service Manager Director, IT Customer Support 000-000-0000 Services Service Manager Director 505.277.0960 xxx@xxx.xxx To request exceptions to defined service levels based on exceptional business needs, please email xxx@xxx.xxx. The Office of the CIO / CIO/UNM IT will respond to the message within 5 business days and escalate any mutually agreed upon exceptions to the IT Strategic Advisory Council (ITSAC) and UNM's Senior Administration for review, approval, and funding, if necessary.