Escalation and Exceptions. If you are not satisfied with the performance of the service or incident/request process, please contact the Service Owner or Service Manager. UNM IT Contact Xxxxx Xxxxx Service Owner Director, IT Networks 000-000-0000 xxxxxxx@xxx.xxx Xxxxx Xxxxxxxx Service Manager Director, IT Customer Support 000-000-0000 xxx@xxx.xxx To request exceptions to defined service levels based on exceptional business needs, please email xxx@xxx.xxx. The Office of the CIO/UNM IT will respond to the message within 5 business days and escalate any mutually agreed upon exceptions to the IT Strategic Advisory Council (ITSAC) and UNM's Senior Administration for review, approval, and funding, if necessary.
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Samples: Network Access Services Service Level Agreement, Network Access Services Service Level Agreement
Escalation and Exceptions. If you are not satisfied with the performance of the service or incident/request process, please contact the Service Owner or Service Manager. UNM IT Contact Xxxxx Xxxxx Xxxxxxxxxx Director, Computing Platform: Service Owner Information Technologies xxxxxxxxxxx@xxx.xxx (000)-000-0000 Xxx Xxxxxxx Associate Director, IT Networks Customer Service Manager Support Services xxxxxxxx@xxx.xxx 000-000-0000 xxxxxxx@xxx.xxx Xxxxx Xxxxxxxx Service Manager Director, IT Customer Support 000-000-0000 xxx@xxx.xxx To request exceptions to defined service levels based on exceptional business needs, please email xxx@xxx.xxx. The Office of the CIO/CIO / UNM IT will respond to the message within 5 business days and escalate any mutually agreed upon exceptions to the IT Strategic Advisory Council (ITSAC) and UNM's Senior Administration for review, approval, and funding, if necessary.
Appears in 2 contracts
Samples: discuss.unm.edu, it.unm.edu
Escalation and Exceptions. If you are not satisfied with the performance of the service or incident/request process, please contact the Service Owner or Service Manager. UNM IT Contact Xxxxx Xxxxx Service Owner Director, IT Networks 000-000-0000 xxxxxxx@xxx.xxx Xxxxx Xxxxxxxx Service Manager Director, IT Customer Support 000-000-0000 xxx@xxx.xxx To request exceptions to defined service levels based on exceptional business needs, please email xxx@xxx.xxx. The Office of the CIO/CIO / UNM IT will respond to the message within 5 business days and escalate any mutually agreed upon exceptions to the IT Strategic Advisory Council (ITSAC) and UNM's Senior Administration for review, approval, and funding, if necessary.
Appears in 2 contracts
Samples: it.unm.edu, discuss.unm.edu
Escalation and Exceptions. If you are not satisfied with the performance of the service or incident/request process, please contact the Service Owner or Service Manager. UNM IT Contact Xxxxx Xxxxx Xxxxxx Service Owner DirectorDir., IT Networks Applications 000-000-0000 xxxxxxx@xxx.xxx Xxxxx Xxxxxxxx Xxx Xxxxxxx Service Manager DirectorAssoc. Dir., IT Customer Support CSS 000-000-0000 xxx@xxx.xxx xxxxxxxx@xxx.xxx To request exceptions to defined service levels based on exceptional business needs, please email xxx@xxx.xxx. The Office of the CIO/UNM IT will respond to the message within 5 business days and escalate any mutually agreed upon exceptions to the IT Strategic Advisory Council (ITSAC) and UNM's Senior Administration for review, approval, and funding, if necessary.
Appears in 2 contracts
Samples: discuss.unm.edu, it.unm.edu
Escalation and Exceptions. If you are not satisfied with the performance of the service or incident/request process, please contact the Service Owner or Service Manager. UNM IT Contact Xxxxx Xxxxx Xxxxxxx Xxxxxxxx, Service Owner Director, IT Networks 000-000-0000 xxxxxxx@xxx.xxx Fiscal Operations Director 505.277.0147 xxxxxxxx@xxx.xxx Xxxxx Xx Xxxxxxxx Service Manager Director, IT Customer Support 000-000-0000 Services Service Manager Director 505.277.0960 xxx@xxx.xxx To request exceptions to defined service levels based on exceptional business needs, please email xxx@xxx.xxx. The Office of the CIO/UNM IT will respond to the message within 5 business days and escalate any mutually agreed upon exceptions to the IT Strategic Advisory Council (ITSAC) and UNM's Senior Administration for review, approval, and funding, if necessary.
Appears in 2 contracts
Samples: Hardware Contracts Service Level Agreement, Hardware Contracts Service Level Agreement
Escalation and Exceptions. If you are not satisfied with the performance of the service or incident/request process, please contact the Service Owner or Service Manager. UNM IT Contact Xxxxx Xxxxx Service Owner Director, IT Networks 000-000-0000 xxxxxxx@xxx.xxx Xxxxx Xxxx Xxxxxxxx xxxx@xxx.xxx Information Security & Privacy Officer Service Manager Director, XX Xxxxxxxx xxx@xxx.xxx Director of IT Customer Support 000-000-0000 xxx@xxx.xxx Services To request exceptions to defined service levels based on exceptional business needs, please email xxx@xxx.xxx. The Office of the CIO/CIO / UNM IT will respond to the message within 5 business days and escalate any mutually agreed upon exceptions to the IT Strategic Advisory Council (ITSAC) and UNM's Senior Administration for review, approval, and funding, if necessary.
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