Service Request Submission. Service Requests can be submitted by calling 505.277.5757. Current hours of operation are listed on the Customer Support Services website, xxxx://xx.xxx.xxx/support. Online Service Requests can be submitted at the following URL: xxxxx://xxxx.xxx.xxx.
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Service Request Submission. Under this Agreement, there is no limit to the number of Service Requests that Customer may submit for resolution. Customer may also define and authorize specific users within its organization to have access to this Service Request submission service. To ensure appropriate management of this support Aviat Networks has implemented a Support Assurance Program where an Express PIN will be assigned to each Customer which clearly identifies the level of service a Customer is entitled to receive. All Service Request submissions will require Express PIN information prior to being submitted. Service Request Severity Classifications There are four (4) Service Request severity classifications: (a) Critical; (b) Major; (c) Minor; and (d) Inquiry. Critical, Major and Minor Service Requests pertain to problems in the Product. Inquiry Service Requests pertain to questions about the Product or Services. The four (4) Service Request severity classifications are defined as follows:
Service Request Submission. Under this Agreement, there is no limit to the number of Service Requests that the “Customer” may submit for resolution.
Service Request Submission. Under this Agreement, there is no limit to the number of Service Requests that SVRIA may submit for resolution. SVRIA may also define and authorize specific users within its organization to have access to this Service Request Submission Service. To ensure appropriate management of this support Aviat Networks has implemented a Support Assurance Program where an Express PIN will be assigned to SVRIA which clearly identifies the level of service SVRIA is entitled to receive. All Service Request Submissions will require Express PIN information prior to being submitted. Service Request Severity Classifications There are four (4) Service Request severity classifications: (a) Critical;
Service Request Submission. Under this Agreement, there is no limit to the number of Service Requests that BAYRICS JPA may submit for resolution. BAYRICS JPA may also define and authorize specific users within its organization to have access to this Service Request Submission Service. To ensure appropriate management of this support Aviat Networks has implemented a Support Assurance Program where an Express PIN will be assigned to BAYRICS JPA which clearly identifies the level of service BAYRICS JPA is entitled to receive. All Service Request Submissions will require Express PIN information prior to being submitted. Service Request Severity Classifications There are four (4) Service Request severity classifications: (a) Critical; (b) Major; (c) Minor; and (d) Inquiry. Critical, Major and Minor Service Requests pertain to problems in the Product. Inquiry Service Requests pertain to questions about the Product or Services. The four (4) Service Request severity classifications are defined as follows:
