Escalation and Severity Levels. All calls are received by Tier 1 or Tier 2 support personnel. LogRhythm’s best attempts are made to solve support issues with Tier 1 support personnel. Issues that are not able to be resolved by the Tier 1 support personnel will be escalated as outlined below:
Appears in 9 contracts
Samples: Terms and Conditions, Terms and Conditions, Terms and Conditions
Escalation and Severity Levels. All calls are received by Tier 1 or Tier 2 support personnel. LogRhythm’s best attempts are made to solve support issues with Tier 1 support personnel. Issues that are not able to be resolved by the Tier 1 support personnel will shall be escalated as outlined below:
Appears in 5 contracts
Samples: Terms and Conditions, Enterprise License Terms and Conditions, End User License Agreement