Common use of Escalation and Severity Levels Clause in Contracts

Escalation and Severity Levels. All calls are received by Tier 1 or Tier 2 support personnel. LogRhythm’s best attempts are made to solve support issues with Tier 1 support personnel. Issues that are not able to be resolved by the Tier 1 support personnel will be escalated as outlined below:

Appears in 9 contracts

Samples: Terms and Conditions, Terms and Conditions, Terms and Conditions

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Escalation and Severity Levels. All calls are received by Tier 1 or Tier 2 support personnel. LogRhythm’s best attempts are made to solve support issues with Tier 1 support personnel. Issues that are not able to be resolved by the Tier 1 support personnel will shall be escalated as outlined below:

Appears in 5 contracts

Samples: Terms and Conditions, Enterprise License Terms and Conditions, End User License Agreement

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