Common use of Events Beyond Control Clause in Contracts

Events Beyond Control. (a) If we are unable to perform any obligations under these Terms and Conditions because of an Event Beyond Control then our obligations will be put on hold without liability until the Event Beyond Control is over. We will make reasonable efforts to put an end to any Event Beyond Control as soon as possible. (b) If we are prevented from performing our obligations under these Terms and Conditions due to an Event Beyond Control for continuous period of 180 days, then we shall be entitled to terminate this Agreement without liability. (a) If you need to contact us in an emergency or have a service complaint or dispute about any matter relating to this Agreement, please contact us on 800TASLEEM (000 0000000) or via email at xxxxxxxxxxxxxxx@xxxxxxx.xx or via the Tasleem website. (b) We will try to resolve your complaint within two working days. If we cannot do so, we will give you a response within seven working days. (c) If: (i) we have not resolved your complaint within 10 working days and have not written to you explaining why we need more time to reach a resolution; or (ii) you are not happy with our proposed resolution, you may refer your complaint to the Department of Energy by emailing xxxxxxxxxxxx@xxx.xxx.