Common use of Exclusions/Qualifications Clause in Contracts

Exclusions/Qualifications. In addition to the General Exclusions set forth below, the following exclusions and qualifications apply to the Change Management Service Level Objective: (i) For Devices managed by the U.S. NOC, requests submitted outside the hours of 7:00-17:00 ET, Monday through Friday will not be eligible for Express or Emergency requests. (ii) For Devices managed by the EMEA NOC, requests submitted outside of the hours of 09:00-17:00 Central European Time (CET), or Central European Summertime (CEST) when in effect, Monday through Friday will not be eligible for Express or Emergency Change requests. (iii) For Devices managed by the APAC NOC, requests submitted outside of the hours of 09:00-17:00 Philippines Time (PHT), Monday through Friday will not be eligible for Express or Emergency Change requests. (iv) The Change Management Service Level Objective shall be extended by the amount of time taken to obtain complete information, including specific commands and/or configurations.

Exclusions/Qualifications. In addition to the General Exclusions set forth below, the following exclusions and qualifications apply to the Change Management Service Level Objective: (i) For Managed Devices managed by the U.S. NOC, requests submitted outside the hours of 7:00-17:00 ET, Monday through Friday will not be eligible for Express or Emergency requests. (ii) For Managed Devices managed by the EMEA NOC, requests submitted outside of the hours of 09:00-09:00- 17:00 Central European Time (CET), or Central European Summertime (CEST) when in effect, Monday through Friday will not be eligible for Express or Emergency Change requests. (iii) For Managed Devices managed by the APAC NOC, requests submitted outside of the hours of 09:00-09:00- 17:00 Philippines Time (PHT), Monday through Friday will not be eligible for Express or Emergency Change requests. (iv) The Change Management Service Level Objective shall be extended by the amount of time taken to obtain complete information, including specific commands and/or configurations.

Exclusions/Qualifications. In addition to the General Exclusions set forth below, the following exclusions and qualifications apply to the Change Management Service Level Objective: (i) For Devices managed by the U.S. NOC, requests submitted outside the hours of 7:00-17:00 ET, Monday through Friday will not be eligible for Express or Emergency requests. (ii) For Devices managed by the EMEA NOC, requests submitted outside of the hours of 09:00-17:00 Central European Time (CET), or Central European Summertime (CEST) when in effect, Monday through Friday will not be eligible for Express or Emergency Change requests. (iii) For Devices managed by the APAC NOC, requests submitted outside of the hours of 09:00-17:00 Philippines Time (PHT), Monday through Friday will not be eligible for Express or Emergency Change requests. (iv) The Change Management Service Level Objective shall be extended by the amount of time taken to obtain complete information, including specific commands and/or configurations. (v) Change Management requests submitted for E-RAN Service Nodes and/or E-RAN Radio Nodes that require a new or updated radio design or a new post-installation check at the Customer’s Site will not be eligible for Express or Emergency Change requests.