Common use of Exclusions/Qualifications Clause in Contracts

Exclusions/Qualifications. In addition to the General Exclusions set forth below, the following exclusions and qualifications apply to the TTR SLA: (i) For Managed Devices managed by the U.S. NOC, Trouble Tickets opened after 4 p.m. Eastern Time will be considered to be opened on the next business day. (ii) For Managed Devices managed by the EMEA NOC, Trouble Tickets opened after 4 p.m. Central European Time (CET), or Central European Summertime (CEST) when in effect, will be considered to be opened on the next business day. (iii) For Managed Devices managed by the APAC NOC, Trouble Tickets opened after 4 p.m. Philippines Time (PHT) will be considered to be opened on the next business day. (iv) If third-party-provided maintenance is modified pursuant to the provider’s maintenance contract with Customer, Verizon may similarly adjust associated SLA commitments set forth herein to reflect the revised service levels provided by the third-party maintenance provider. (v) Managed Devices are not considered unavailable during periods of Outage resulting in whole or in part from the degradation of Customer’s Wireless LAN, such as slow data transmission. (vi) SLA coverage is only applicable to (i) WLAN Controllers for which Customer has purchased a maintenance plan with minimum coverage of 7 days per week by 24 hours per day by 4 hour (i.e., 7x24x4) response time; and (ii) Cloud-Controlled Access Points and Software Defined Wireless LAN with Verizon- provided or Customer-contracted Third-Party Maintenance with Onsite Break-Fix Maintenance with minimum coverage of, 5 days per week, 8 hours per day and Next Business Day (“NBD”) response time. (vii) WLAN Controllers are not considered unavailable if Verizon did not receive from Customer the login credentials of the Managed Devices for troubleshooting purposes.

Exclusions/Qualifications. In addition to the General Exclusions set forth below, the following exclusions and qualifications apply to the TTR SLA: (i) For Managed Devices managed by the U.S. NOC, Trouble Tickets opened after 4 p.m. Eastern Time will be considered to be opened on the next business day. (ii) For Managed Devices managed by the EMEA NOC, Trouble Tickets opened after 4 p.m. Central European Time (CET), or Central European Summertime (CEST) when in effect, will be considered to be opened on the next business day. (iii) For Managed Devices managed by the APAC NOC, Trouble Tickets opened after 4 p.m. Philippines Time (PHT) will be considered to be opened on the next business day. (iv) If third-party-provided maintenance is modified pursuant to the provider’s maintenance contract with Customer, Verizon may similarly adjust associated SLA commitments set forth herein to reflect the revised service levels provided by the third-party maintenance provider. (v) Managed Devices are not considered unavailable during periods of Outage resulting in whole or in part from the degradation of Customer’s Wireless LAN, such as slow data transmission. (vi) SLA coverage is only applicable to (i) WLAN Controllers for which Customer has purchased a maintenance plan with minimum coverage of not less than 8 hours a day, 5of 7 days per week aper week, with NBD (“Next Business Day”) by 24 hours per day by 4 hour (i.e., 7x24x4) response time; and (ii) Cloud-Cloud- Controlled Access Points and Software Software-defined Defined Wireless LAN with Verizon- Verizon-provided or Customer-contracted Third-Party Maintenance with Onsite Break-Fix Maintenance with minimum coverage of, 5 days per week, 8 hours per day and Next Business Day (“NBD”) response time. (vii) WLAN Controllers are not considered unavailable if Verizon did not receive from Customer the login credentials of the Managed Devices for troubleshooting purposes.

Exclusions/Qualifications. In addition to the General Exclusions set forth below, the following exclusions and qualifications apply to the TTR SLA: (i) For Managed Devices managed by the U.S. NOC, Trouble Tickets opened after 4 p.m. Eastern Time will be considered to be opened on the next business day. (ii) For Managed Devices managed by the EMEA NOC, Trouble Tickets opened after 4 p.m. Central European Time (CET), or Central European Summertime (CEST) when in effect, will be considered to be opened on the next business day. (iii) For Managed Devices managed by the APAC NOC, Trouble Tickets opened after 4 p.m. Philippines Time (PHT) will be considered to be opened on the next business day. (iv) If third-party-provided maintenance is modified pursuant to the provider’s maintenance contract with Customer, Verizon may similarly adjust associated SLA commitments set forth herein to reflect the revised service levels provided by the third-party maintenance provider. (v) Managed Devices are not considered unavailable during periods of Outage resulting in whole or in part from the degradation of Customer’s Wireless LAN, such as slow data transmission. (vi) SLA coverage is only applicable to (i) WLAN Controllers for which Customer has purchased a maintenance plan with minimum coverage of 7 not less than 8 hours a day, 5 days per week by 24 hours per day by 4 hour a week, with NBD (i.e., 7x24x4“Next Business Day”) response time; and (ii) Cloud-Controlled Access Points and Software Defined Wireless LAN with Verizon- Verizon-provided or Customer-Customer- contracted Third-Party Maintenance with Onsite Break-Fix Maintenance with minimum coverage of, 5 days per week, 8 hours per day and Next Business Day (“NBD”) response timeMaintenance. (vii) WLAN Controllers are not considered unavailable if Verizon did not receive from Customer the login credentials of the Managed Devices for troubleshooting purposes. (viii) E-RAN Service Nodes and E-RAN Radio Nodes are not included.

Exclusions/Qualifications. In addition to the General Exclusions set forth below, the following exclusions and qualifications apply to the TTR SLA: (i) For Managed Devices managed by the U.S. NOC, Trouble Tickets opened after 4 p.m. Eastern Time will be considered to be opened on the next business day. (ii) For Managed Devices managed by the EMEA NOC, Trouble Tickets opened after 4 p.m. Central European Time (CET), or Central European Summertime (CEST) when in effect, will be considered to be opened on the next business day. (iii) For Managed Devices managed by the APAC NOC, Trouble Tickets opened after 4 p.m. Philippines Time (PHT) will be considered to be opened on the next business day. (iv) If third-party-provided maintenance is modified pursuant to the provider’s maintenance contract with Customer, Verizon may similarly adjust associated SLA commitments set forth herein to reflect the revised service levels provided by the third-party maintenance provider. (v) Managed Devices are not considered unavailable during periods of Outage resulting in whole or in part from the degradation of Customer’s Wireless LAN, such as slow data transmission. (vi) SLA coverage is only applicable to (i) WLAN Controllers for which Customer has purchased a maintenance plan with minimum coverage of 7 not less than 8 hours a day, 5 days per week by 24 hours per day by 4 hour a week, with NBD (i.e., 7x24x4“Next Business Day”) response time; and (ii) Cloud-Controlled Access Points and Software Defined Software-defined Wireless LAN with Verizon- Verizon-provided or Customer-contracted Third-Party Maintenance with Onsite Break-Fix Maintenance with minimum coverage of, 5 days per week, 8 hours per day and Next Business Day (“NBD”) response timeMaintenance. (vii) WLAN Controllers are not considered unavailable if Verizon did not receive from Customer the login credentials of the Managed Devices for troubleshooting purposes.

Exclusions/Qualifications. In addition to the General Exclusions set forth below, the following exclusions and qualifications apply to the TTR SLA: (i) For Managed Devices managed by the U.S. NOC, Trouble Tickets opened after 4 p.m. Eastern Time will be considered to be opened on the next business day. (ii) For Managed Devices managed by the EMEA NOC, Trouble Tickets opened after 4 p.m. Central European Time (CET), or Central European Summertime (CEST) when in effect, will be considered to be opened on the next business day. (iii) For Managed Devices managed by the APAC NOC, Trouble Tickets opened after 4 p.m. Philippines Time (PHT) will be considered to be opened on the next business day. (iv) If third-party-provided maintenance is modified pursuant to the provider’s maintenance contract with Customer, Verizon may similarly adjust associated SLA commitments set forth herein to reflect the revised service levels provided by the third-party maintenance provider. (v) Managed Devices are not considered unavailable during periods of Outage resulting in whole or in part from the degradation of Customer’s Wireless LAN, such as slow data transmission. (vi) SLA coverage is only applicable to (i) WLAN Controllers Devices for which (a) out-of-band access is available (except for Devices under the Monitor and Notify service level), and (b) Customer has purchased a maintenance plan with minimum coverage of 7 days per week by 24 not less than 8 hours per day by 4 hour (i.e., 7x24x4) response time; and (ii) Cloud-Controlled Access Points and Software Defined Wireless LAN with Verizon- provided or Customer-contracted Third-Party Maintenance with Onsite Break-Fix Maintenance with minimum coverage ofa day, 5 days per a week, 8 hours per day and NBD (“Next Business Day (“NBDDay”) response time. (vii) WLAN Controllers are not considered unavailable if Verizon did not receive from Customer the login credentials of the Managed Devices for troubleshooting purposes.

Exclusions/Qualifications. In addition to the General Exclusions set forth below, the following exclusions and qualifications apply to the TTR SLA: (i) For Managed Devices managed by the U.S. NOC, Trouble Tickets opened after 4 p.m. Eastern Time will be considered to be opened on the next business day. (ii) For Managed Devices managed by the EMEA NOC, Trouble Tickets opened after 4 p.m. Central European Time (CET), or Central European Summertime (CEST) when in effect, will be considered to be opened on the next business day. (iii) For Managed Devices managed by the APAC NOC, Trouble Tickets opened after 4 p.m. Philippines Time (PHT) will be considered to be opened on the next business day. (iv) If third-party-provided maintenance is modified pursuant to the provider’s maintenance contract with Customer, Verizon may similarly adjust associated SLA commitments set forth herein to reflect the revised service levels provided by the third-party maintenance provider. (v) Managed Devices are not considered unavailable during periods of Outage resulting in whole or in part from the degradation of Customer’s Wireless LAN, such as slow data transmission. (vi) SLA coverage is only applicable to (i) WLAN Controllers for which Customer has purchased a maintenance plan with minimum coverage of 7 days per week by 24 hours per day by 4 hour (i.e., 7x24x4) response time; and (ii) Cloud-Controlled Access Points and Software Defined Wireless LAN with Verizon- provided or Customer-contracted Third-Party Maintenance with Onsite Break-Fix Maintenance with minimum coverage of, 5 days per week, 8 hours per day and Next Business Day (“NBD”) response time. (vii) WLAN Controllers are not considered unavailable if Verizon did not receive from Customer the login credentials of the Managed Devices for troubleshooting purposes.