Common use of Exclusions/Qualifications Clause in Contracts

Exclusions/Qualifications. In addition to the General Exclusions set forth below, the following exclusions and qualifications apply to the Proactive Outage Notification SLA: (i) Periods of Outage resulting in whole or in part from the degradation of Customer’s wireless LAN; (ii) Interruptions not reported by Customer, or for which no Trouble Ticket was opened. (iii) The time resulting from Customer’s point of contact unavailability due to incorrect contact information or other cause. (iv) SLA coverage is only applicable to WLAN Controllers for which out-of-band access is available (except for WLAN Controllers under the Monitor and Notify service level). (v) SLA coverage is only available if Verizon has received from Customer the login credentials of the Managed Devices for troubleshooting purposes.

Exclusions/Qualifications. In addition to the General Exclusions set forth below, the following exclusions and qualifications apply to the Proactive Outage Notification SLA: (i) Periods of Outage resulting in whole or in part from the degradation of Customer’s wireless LAN; (ii) Interruptions not reported by Customer, or for which no Trouble Ticket was opened. (iii) The time resulting from Customer’s point of contact unavailability due to incorrect contact information or other cause. (iv) SLA coverage is only applicable to WLAN Controllers for which out-of-band access is available (except for WLAN Controllers under the Monitor and Notify service level). (v) SLA coverage is only available if Verizon has received from Customer the login credentials of the Managed Devices for troubleshooting purposes.