Common use of Exclusions/Qualifications Clause in Contracts

Exclusions/Qualifications. In addition to the general exclusions found in Appendix A, the following conditions apply to the Availability SLA: (i) WLAN Controllers are not considered unavailable during periods of Outage resulting in whole or in part from Managed WLAN degradation, such as slow data transmission. (ii) WLAN Controllers are not considered unavailable during interruptions not reported by Customer, or for which no Trouble Ticket was opened. (iii) SLA coverage is only applicable to WLAN Controllers for which (a) out-of-band access is available, and (b) Customer has purchased a maintenance plan with minimum coverage of 7 days per week by 24 hours per day by 4 hour (i.e., 7x24x4) response time. (iv) Virtual Controllers with Aruba IAP Management, Lightweight Access Points, Aruba Instant Access Points, Cloud-Controlled Access Points and Software Defined Wireless LAN are not included. (v) WLAN Controllers are not considered unavailable if Verizon did not receive from Customer the login credentials of the Managed Devices for troubleshooting purposes. (vi) WLAN Controllers are not considered unavailable if the WLAN Controllers are deployed in High Availability (HA) mode and the WLAN Controller function will be taken over by one of the other WLAN Controllers in the Customer’s network.

Exclusions/Qualifications. In addition to the general exclusions found in Appendix A, the following conditions apply to the Availability SLA: (i) WLAN Controllers are not considered unavailable during periods of Outage resulting in whole or in part from Managed WLAN degradation, such as slow data transmission. (ii) WLAN Controllers are not considered unavailable during interruptions not reported by Customer, or for which no Trouble Ticket was opened. (iii) SLA coverage is only applicable to WLAN Controllers for which (a) out-of-band access is available, and (b) Customer has purchased a maintenance plan with minimum coverage of 7 days per week by 24 hours per day by 4 hour (i.e., 7x24x4) response time. (iv) Virtual Controllers with Aruba IAP Management, Lightweight Access Points, Aruba Instant Access Points, Cloud-Controlled Access Points and Software Defined Wireless LAN are not included. (v) WLAN Controllers are not considered unavailable if Verizon did not receive from Customer the login credentials of the Managed Devices for troubleshooting purposes. (vi) WLAN Controllers are not considered unavailable if the WLAN Controllers are deployed in High Availability (“HA”) mode and the WLAN Controller function will be taken over by one of the other WLAN Controllers in the Customer’s network.

Exclusions/Qualifications. In addition to the general exclusions found in Appendix A, the following conditions apply to the Availability SLA: (i) WLAN Controllers are not considered unavailable during periods of Outage resulting in whole or in part from Managed WLAN degradation, such as slow data transmission. (ii) WLAN Controllers are not considered unavailable during interruptions not reported by Customer, or for which no Trouble Ticket was opened. (iii) SLA coverage is only applicable to WLAN Controllers for which (a) out-of-band access is availableavailable (except for WLAN Controllers under the Monitor and Notify service level),, and (b) Customer has purchased a maintenance plan with minimum coverage of not less than 8 hours a day, 5of 7 days per week aper week, with NBD (“Next Business Day”) by 24 hours per day by 4 hour (i.e., 7x24x4) response time. (iv) Virtual Controllers with Aruba IAP Management, Lightweight Access Points, Aruba Instant Access Points, Cloud-Controlled Access Points and Software Software-defined Defined Wireless LAN are not included. (v) WLAN Controllers are not considered unavailable if Verizon did not receive from Customer the login credentials of the Managed Devices for troubleshooting purposes. (vi) WLAN Controllers are not considered unavailable if the WLAN Controllers are deployed in High Availability (“HA”) mode and the WLAN Controller function will be taken over by one of the other WLAN Controllers in the Customer’s network.