Exclusions/Qualifications. In addition to the General Exclusions set forth below, the following exclusions and qualifications apply to the Software Defined Wireless LAN QoS Service Level Objective: (i) Missed performance targets that have not caused the overall performance parameter to be lower than 80%. (ii) In the event any performance parameters are disabled or any target performance value has been adjusted, based on the specific Software Defined Wireless LAN implementation of the Customer, the applicable performance parameter(s) and target performance value(s) will apply. (iii) Missed performance targets that are caused by outages, configuration updates or maintenance windows on Customer Equipment, such as, but not limited to, Customer-managed routers, switches, DHCP servers or disruptions caused by power outages. (iv) Missed Roaming, Coverage, Capacity, and Time To Connect performance targets for Customer Sites where Verizon has not provided a (remote or onsite) wireless assessment. (v) Missed Throughput performance targets for Customer Sites where the bandwidth capacity of the Wide Area Network (WAN) connectivity and / or Local Area Network (LAN) connectivity is below 10 Mbps per expected Customer user of the Wi-Fi network. (vi) Missed performance targets due to the use of legacy, co-existing Wi-Fi infrastructure and 802.11a/b Wi-Fi client devices. (vii) WLAN Controllers, Virtual Controllers with Aruba IAP Management, Lightweight Access Points, Aruba Instant Access Points and Cloud-Controlled Access Points are not included.
Appears in 3 contracts
Samples: Service Level Agreement, Service Level Agreement, Service Level Agreement
