We use cookies on our site to analyze traffic, enhance your experience, and provide you with tailored content.

For more information visit our privacy policy.

Common use of Failure to Meet Service Level Standards Clause in Contracts

Failure to Meet Service Level Standards. If Vendor does not meet a Service Level Standard, Vendor shall issue the applicable service credit as agreed upon in each Task Order. The service credits will be issued on Vendor’s next invoice to Citizens for the Services. The service credits are intended only to cover the diminished value of a Service that is delivered to Citizens. The acceptance of a service credit does not waive Citizens’ right to pursue other remedial actions or claims under this Agreement. To the extent the underlying acts or omissions of Vendor constitute an event of default under another section of this Agreement, Citizens may declare an event of default under that section. Notwithstanding the issuance of a service credit, Vendor will use its reasonable efforts to minimize the impact or duration of any outage, interruption or degradation of Service. In no case shall Citizens be required to notify Vendor that a service credit is due as a condition of payment of the same.

Appears in 1 contract

Samples: HRMS Consultant Services Agreement

Failure to Meet Service Level Standards. If Vendor does not meet a Service Level Standard, Vendor shall issue the applicable service credit Service Credits as agreed upon in each Task Orderherein. The service credits Service Credits will be issued on Vendor’s next invoice to Citizens for the Services. The service credits Service Credits are intended only to cover the diminished value of a Service that is delivered to Citizens. The acceptance of a service credit Service Credit does not waive Citizens’ right to pursue other remedial actions or claims under this Agreement. To the extent the underlying acts or omissions of Vendor constitute an event of default under another section of this Agreement, Citizens may declare an event of default under that section. Notwithstanding the issuance of a service creditService Credit, Vendor will use its reasonable best efforts to minimize the impact or duration of any outage, interruption or degradation of Service. In no case shall Citizens be required to notify Vendor that a service credit Service Credit is due as a condition of payment of the same.

Appears in 1 contract

Samples: Retirement Plan Administrator Services Agreement

Failure to Meet Service Level Standards. If Vendor does not meet a Service Level Standard, Vendor shall issue the applicable service credit Service Credits as agreed upon in each Task Orderherein. The service credits Service Credits will be issued on Vendor’s next invoice to Citizens for the Services. The service credits Service Credits are intended only to cover the diminished value of a Service that is delivered to Citizens. The acceptance of a service credit Service Credit does not waive Citizens’ right to pursue other remedial actions or claims under this Agreement. To the extent the underlying acts or omissions of Vendor constitute an event of default under another section Section of this Agreement, Citizens may declare an event of default under that sectionSection. Notwithstanding the issuance of a service creditService Credit, Vendor will use its reasonable best efforts to minimize the impact or duration of any outage, interruption or degradation of Service. In no case shall Citizens be required to notify Vendor that a service credit Service Credit is due as a condition of payment of the same.

Appears in 1 contract

Samples: Agreement for Communications and Advertising Services

Failure to Meet Service Level Standards. Vendor shall take all efforts to meet the Service Level Standards. If Vendor does not meet a Service Level Standard, Vendor shall issue the applicable service credit Service Credits as agreed upon in each Task Orderherein. The service credits Service Credits will be issued on Vendor’s next invoice to Citizens for the Services. The service credits Service Credits are intended only to cover the diminished value of a Service that is delivered to Citizens. The acceptance of a service credit Service Credit does not waive Citizens’ right to pursue other remedial actions or claims under this Agreement. To the extent the underlying acts or omissions of Vendor constitute an event of default under another section of this Agreement, Citizens may declare an event of default under that section. Notwithstanding the issuance of a service creditService Credit, Vendor will use its reasonable best efforts to minimize the impact or duration of any outage, interruption or degradation of Service. In no case shall Citizens be required to notify Vendor that a service credit is due as a condition of payment of the same.

Appears in 1 contract

Samples: Business Process Outsourcing Agreement