Common use of Failure to Satisfy Acceptance Criteria Clause in Contracts

Failure to Satisfy Acceptance Criteria. (i) If Dedicated Dial-Up Access Ports fail to conform to their Acceptance Criteria (each such failure a "Dial-Up Nonconformity"), Customer will notify Vendor within the Acceptance Test Period (by electronic mail), specifying the nature of the failure in reasonable detail. Vendor will remove rejected Dedicated Dial-Up Access Ports from service pending further troubleshooting and corrective action. At no additional charge to Customer, Vendor shall use commercially reasonable efforts to repair, replace or otherwise correct the Dial-Up Nonconformity (and any other problems of which it has knowledge) as soon as reasonably practicable after receiving notice from Customer so that the Dedicated Dial-Up Access Ports meet the applicable Acceptance Criteria. (ii) Upon completion of such efforts and Vendor's re-release of Dedicated Dial-Up Access Ports to Customer, Customer shall have an additional [*Material Omitted and Separately Filed Under an Application for Confidential Treatment] business day period to retest the re-delivered Dedicated Dial-Up Access Ports to determine whether the previously reported Dial-Up Nonconformity has been corrected and if such Dedicated Dial-Up Access Ports otherwise then meet the applicable Acceptance Criteria. This process will be repeated as necessary until all Dial-Up Nonconformities are corrected and such Dedicated Dial-Up Access Ports meet the applicable Acceptance Criteria. (iii) Notwithstanding Subsection (ii) above, if after [*Material Omitted and Separately Filed Under an Application for Confidential Treatment] attempts for curing Dial-Up Nonconformities, Vendor has not delivered such Dedicated Dial-Up Access Ports conforming to the applicable Acceptance Criteria, then Customer may: (1) allow Vendor to continue to try to correct any Dial-Up Nonconformities; (2) if mutually agreed upon by the Parties, accept such Dedicated Dial-Up Access Ports in their nonconforming condition and reduce Vendor's charges for such Dedicated Dial-Up Access Ports by a reasonable amount as mutually determined by the Parties that shall reflect the reduced value of such Dedicated Dial-Up Access Ports; or (3) (A) cancel, in whole or in part, at no cost or liability to Customer the portion of the corresponding Order that does not conform as of a date specified in a written notice of cancellation issued by Customer, and (B) so long as the Dial-Up Nonconformities affect at least[*Material Omitted and Separately Filed Under an Application for Confidential Treatment] ([*Material Omitted and Separately Filed Under an Application for Confidential Treatment]) of the Order, cancel, in whole or in part, at no cost or liability to Customer the unfilled portion of the corresponding Order as of a date specified in a written notice of cancellation issued by Customer. Customer shall have no payment obligations to Vendor with respect to any cancelled portion of an Order.

Appears in 2 contracts

Samples: Network Services Agreement (Genuity Inc), Network Services Agreement (Genuity Inc)

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Failure to Satisfy Acceptance Criteria. (i) If Dedicated Dial-Up Access Ports fail to conform to their Acceptance Criteria (each such failure a "Dial-Up Nonconformity"), Customer will notify Vendor within the Acceptance Test Period (by electronic mail), specifying the nature of the failure in reasonable detail. Vendor will remove rejected Dedicated Dial-Up Access Ports from service pending further troubleshooting and corrective action. At no additional charge to Customer, Vendor shall use commercially reasonable efforts to repair, replace or otherwise correct the Dial-Up Nonconformity (and any other problems of which it has knowledge) as soon as reasonably practicable after receiving notice from Customer so that the Dedicated Dial-Up Access Ports meet the applicable Acceptance Criteria. (ii) Upon completion of such efforts and Vendor's re-release of Dedicated Dial-Up Access Ports to Customer, Customer shall have an additional [*Material Omitted and Separately Filed Under an Application for Confidential Treatment] business day period to retest the re-delivered Dedicated Dial-Up Access Ports to determine whether the previously reported Dial-Up Nonconformity has been corrected and if such Dedicated Dial-Up Access Ports otherwise then meet the applicable Acceptance Criteria. This process will be repeated as necessary until all Dial-Up Nonconformities are corrected and such Dedicated Dial-Up Access Ports meet the applicable Acceptance Criteria. (iii) Notwithstanding Subsection (ii) above, if after [*Material Omitted and Separately Filed Under an Application for Confidential Treatment] attempts for curing Dial-Up Nonconformities, Vendor has not delivered such Dedicated Dial-Up Access Ports conforming to the applicable Acceptance Criteria, then Customer may: (1) allow Vendor to continue to try to correct any Dial-Dial- Up Nonconformities; (2) if mutually agreed upon by the Parties, accept such Dedicated Dial-Up Access Ports in their nonconforming condition and reduce Vendor's charges for such Dedicated Dial-Up Access Ports by a reasonable amount as mutually determined by the Parties that shall reflect the reduced value of such Dedicated Dial-Up Access Ports; or (3) (A) cancel, in whole or in part, at no cost or liability to Customer the portion of the corresponding Order that does not conform as of a date specified in a written notice of cancellation issued by Customer, and (B) so long as the Dial-Up Nonconformities affect at least[*Material least [*Material Omitted and Separately Filed Under an Application for Confidential Treatment] percent ([*Material Omitted and Separately Filed Under an Application for Confidential Treatment]] %) of the Order, cancel, in whole or in part, at no cost or liability to Customer the unfilled portion of the corresponding Order as of a date specified in a written notice of cancellation issued by Customer. Customer shall have no payment obligations to Vendor with respect to any cancelled portion of an Order.

Appears in 1 contract

Samples: Network Services Agreement (Genuity Inc)

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Failure to Satisfy Acceptance Criteria. (i) If Dedicated Dial-Up Access Ports fail to conform to their Acceptance Criteria (each such failure a "Dial-Up Nonconformity"), Customer will notify Vendor within the Acceptance Test Period (by electronic mail), specifying the nature of the failure in reasonable detail. Vendor will remove rejected Dedicated Dial-Up Access Ports from service pending further troubleshooting and corrective action. At no additional charge to Customer, Vendor shall use commercially reasonable efforts to repair, replace or otherwise correct the Dial-Up Nonconformity (and any other problems of which it has knowledge) as soon as reasonably practicable after receiving notice from Customer so that the Dedicated Dial-Up Access Ports meet the applicable Acceptance Criteria. (ii) Upon completion of such efforts and Vendor's re-release of Dedicated Dial-Up Access Ports to Customer, Customer shall have an additional [*Material Omitted and Separately Filed Under an Application for Confidential Treatment] business day period to retest the re-delivered Dedicated Dial-Up Access Ports to determine whether the previously reported Dial-Up Nonconformity has been corrected and if such Dedicated Dial-Up Access Ports otherwise then meet the applicable Acceptance Criteria. This process will be repeated as necessary until all Dial-Up Nonconformities are corrected and such Dedicated Dial-Up Access Ports meet the applicable Acceptance Criteria. (iii) Notwithstanding Subsection (ii) above, if after [*Material Omitted and Separately Filed Under an Application for Confidential Treatment] attempts for curing Dial-Up Nonconformities, Vendor has not delivered such Dedicated Dial-Up Access Ports conforming to the applicable Acceptance Criteria, then Customer may: (1) allow Vendor to continue to try to correct any Dial-Up Nonconformities; (2) if mutually agreed upon by the Parties, accept such Dedicated Dial-Up Access Ports in their nonconforming condition and reduce Vendor's charges for such Dedicated Dial-Up Access Ports by a reasonable amount as mutually determined by the CONFIDENTIAL TREATMENT REQUESTED Parties that shall reflect the reduced value of such Dedicated Dial-Up Access Ports; or (3) (A) cancel, in whole or in part, at no cost or liability to Customer the portion of the corresponding Order that does not conform as of a date specified in a written notice of cancellation issued by Customer, and (B) so long as the Dial-Up Nonconformities affect at least[*Material Omitted and Separately Filed Under an Application for Confidential Treatment] ([*Material Omitted and Separately Filed Under an Application for Confidential Treatment]) of the Order, cancel, in whole or in part, at no cost or liability to Customer the unfilled portion of the corresponding Order as of a date specified in a written notice of cancellation issued by Customer. Customer shall have no payment obligations to Vendor with respect to any cancelled portion of an Order.

Appears in 1 contract

Samples: Network Services Agreement (Genuity Inc)

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