Fair Hearings and Service Recipients’ Grievances. i. The Contractor shall advise all applicants for and recipients of contract services of their right, at any time and for any reason, to present to the Contractor and to Area Agency any grievances arising from the delivery of contract services, including but not limited to ineligibility determination, reduction of services, suspension or termination of services, or quality of services. The Area Agency may assert its jurisdiction to hear the grievance or refer the matter to the appropriate authority. ii. The Contractor, whenever authorized by law, shall maintain a formal system acceptable to and approved by the Area Agency for reviewing and adjudicating grievances by service recipients or subcontractors arising from this contract.
Appears in 3 contracts
Samples: Contract for Services, Contract for Services, Contract for Services
Fair Hearings and Service Recipients’ Grievances. i. 20.1 The Contractor shall advise all applicants for and recipients of contract services of their right, at any time and for any reason, to present to the Contractor and to Area Agency the Department any grievances arising from the delivery of contract services, including including, but not limited to to, ineligibility determination, reduction of services, suspension or termination of services, or quality of services. The Area Agency Department may assert its jurisdiction to hear the grievance or refer the matter to the appropriate authority.
ii. 20.2 The Contractor, whenever authorized by law, shall maintain a formal system acceptable to and approved by the Area Agency Department for reviewing and adjudicating grievances by service recipients or subcontractors arising from this contractContract.
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Samples: Direct Contract, Intergovernmental Agreement
Fair Hearings and Service Recipients’ Grievances. i.
11.1 The Contractor shall advise all applicants for and recipients of contract services of their right, at any time and for any reason, to present to the Contractor and to Area Agency the Department any grievances arising from the delivery of contract services, including including, but not limited to to, ineligibility determination, reduction of services, suspension or termination of services, or quality of services. The Area Agency Department may assert its jurisdiction to hear the grievance or refer the matter to the appropriate authority.authority.
ii. 11.2 The Contractor, whenever authorized by law, shall maintain a formal system acceptable to and approved by the Area Agency Department for reviewing and adjudicating grievances by service recipients or subcontractors arising from this contract.Contract.
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