Common use of Fault Incidents Clause in Contracts

Fault Incidents. 7.4.1 During the staffed hours of the NMC. When the NMC receives information on a fault incident it is logged. Where the fault is with the System a fault response is initiated by the NMC. Where the fault incident is not with the System, but is within the responsibility of the Client, and/or any Authorised Representative nominated by the Client, the NMC will contact the Client as soon as possible by email and/or telephone as per Section 7.3. 7.4.2 When received, each fault incident shall be assessed and appointed a level of severity. In the event that the Client, and/or any Authorised Representative nominated by the Client, and the NMC / on-call engineer cannot agree which severity level should be allocated to the fault, the matter will be referred to each representative’s immediate superior for determination. During any disagreement between the Client, and/or any Authorised Representative nominated by the Client, and the Service Provider on the severity level to be appointed the more severe, higher level, will be used. 7.4.3 Outside the staffed hours of the NMC the scheduled on-call engineer will be alerted to all relevant alarms raised by the Service Provider's SCADA / automated alarm system. The relevant information will be communicated to the NMC the following morning for processing as per Section 7.3. 7.4.4 The following list describes the fault level categories.

Fault Incidents. 7.4.1 (a) During the staffed hours of the NMC. When the NMC receives information on a fault incident it is logged. Where the fault is with the System System, a fault response is initiated by the NMC. Where the fault incident is not with the System, but is within the responsibility of the Client, and/or any Authorised Representative a party nominated by the Client, the NMC will contact the Client Client, and/or the party nominated by the Client, as soon as possible by email and/or telephone as per Section 7.3telephone. 7.4.2 (b) When received, each fault incident shall be assessed and appointed a level of severity. In the event that the Client, and/or any Authorised Representative a party nominated by the Client, and the NMC / on-call engineer cannot agree which severity level should be allocated to the fault, the matter will be referred to each representative’s immediate superior for determination. During any disagreement between the Client, and/or any Authorised Representative a party nominated by the Client, and the Service Provider Network Operator on the severity level to be appointed the more severe, higher level, will be used. 7.4.3 (c) Outside the staffed hours of the NMC the scheduled on-call engineer will be alerted to all relevant alarms raised by the Service Provider's Network Operator’s SCADA / automated alarm system. The relevant information will be communicated to the NMC the following morning for processing as per Section 7.3Clause 7.4. 7.4.4 (d) The following list describes the fault level categories.