Common use of Fault Reporting Clause in Contracts

Fault Reporting. 5.1. The RL shall report all faults by filling in the form set out in Annex 7 of this Agreement and emailing the same to NLT’s Fault Team at xxxxx@xxxxxxxxxx.xxx. The RL must then follow up with a telephone call to Fault Team at telephone no. 0000 0000. 5.2. Upon receipt of a fault report from the RL in accordance with paragraph 5.1 above, NLT shall investigate the cause of the fault and shall provide periodic updates to RL on the status of the fault rectification. 5.3. The calculation of the total time taken for the investigation to be completed will exclude the period during which NLT is not able to obtain permission to access or work in a Building or NBAP due to the Building or NBAP being inaccessible. 5.4. If, following the investigation, NLT determines that: (a) There is no fault in NLT’s Network; or (b) The fault resides in NLT’s Network and such fault is not evidently caused by NLT or its contractors or NLT’s Network or equipment, then, upon completion of the fault investigation by NLT, NLT shall charge the RL the fault investigation charge specified in Annex 6 of this Agreement.

Fault Reporting. 5.14.1. The RL shall report all faults by filling in the form set out in Annex 7 6 of this Agreement and emailing the same to NLT’s Fault Team at xxxxx@xxxxxxxxxx.xxx. The RL must then follow up with a telephone call to Fault Team at telephone no. 0000 0000. 5.24.2. Upon receipt of a fault report from the RL in accordance with paragraph 5.1 4.1 above, NLT shall investigate the cause of the fault and shall provide periodic updates to RL on the status of the fault rectification. 5.34.3. The calculation of the total time taken for the investigation to be completed will exclude the period during which NLT is not able to obtain permission to access or work in a Building or NBAP Data Centre due to the Building or NBAP Data Centre being inaccessible. 5.44.4. If, following the investigation, NLT determines that: (a) There is no fault in NLT’s Network; or (b) The fault resides in NLT’s Network and such fault is not evidently caused by NLT or its contractors or NLT’s Network or equipment, then, upon completion of the fault investigation by NLT, NLT shall charge the RL the fault investigation identification charge specified in Annex 6 5 of this Agreement.

Fault Reporting. 5.1. The RL shall report all faults by filling in the form set out in Annex 7 5 of this Agreement and emailing the same to NLT’s Fault Team at xxxxx@xxxxxxxxxx.xxx. The RL must then follow up with a telephone call to Fault Team at telephone no. 0000 0000. 5.2. Upon receipt of a fault report from the RL in accordance with paragraph 5.1 above, NLT shall investigate the cause of the fault and shall provide periodic updates to RL on the status of the fault rectification. 5.3. The calculation of the total time taken for the investigation to be completed will exclude the period during which NLT is not able to obtain permission to access or work in a Building or NBAP due to the Building or NBAP being inaccessible. 5.4. If, following the investigation, NLT determines that: (a) There is no fault in NLT’s Network; or (b) The fault resides in NLT’s Network and such fault is not evidently caused by NLT or its contractors or NLT’s Network or equipment, then, upon completion of the fault investigation by NLT, NLT shall charge the RL the fault investigation charge specified in Annex 6 4 of this Agreement.

Fault Reporting. 5.1. The RL shall report all faults by filling in the form set out in Annex 7 5 of this Agreement and emailing the same to NLT’s Fault Team at xxxxx@xxxxxxxxxx.xxx. The RL must then follow up with a telephone call to Fault Team at telephone no. 0000 0000. 5.2. Upon receipt of a fault report from the RL in accordance with paragraph 5.1 above, NLT shall investigate the cause of the fault and shall provide periodic updates to RL on the status of the fault rectification. 5.3. The calculation of the total time taken for the investigation to be completed will exclude the period during which NLT is not able to obtain permission to access or work in a Building or NBAP due to the Building or NBAP being inaccessible. 5.4. If, following the investigation, NLT determines that: (a) There is no fault in NLT’s Network; or (b) The fault resides in NLT’s Network and such fault is not evidently caused by NLT or its contractors or NLT’s Network or equipment, then, upon completion of the fault investigation by NLT, NLT shall charge the RL the fault investigation charge specified in Annex 6 4 of this Agreement.