Common use of Fault Reporting Clause in Contracts

Fault Reporting. 1.1 Each Party shall maintain its own fault reporting point (“Fault Contact Point”) which shall be responsible for handling the faults between Networks, coordinating the fault clearance (including escalations) within its own Network and subsequently reporting the clearance of the fault to the other Party. Fault Contact Points shall be notified to each other in terms of Attachment C8 as an obligation. The Fault Contact Points shall remain available for twenty- four (24) hours. 1.2 In case a fault related to Interconnection is observed by any one of the Parties, such Party is obliged to inform the Fault Contact Point of the other Party as soon as is reasonably practical by phone followed by a fax/email in the form set out in Attachment C9, which shall also be copied to the Nominated Representative of the other Party. 1.3 The Parties shall co-operate in good faith during troubleshooting and follow up actions, and keep each other informed on the status of the progress of the fault clearance in a timely manner. 1.4 Prior to activating the fault handling procedures, the Party reporting the fault (“Reporting Party”) must reasonably establish that a genuine fault exists and also that every effort has been made to prove that the fault is not within the Reporting Party’s side of the POI.

Fault Reporting. 1.1 Each Party shall maintain its own fault reporting point (“Fault Contact Point”) which shall be responsible for handling the faults between Networks, coordinating the fault clearance (including escalations) within its own Network and subsequently reporting the clearance of the fault to the other Party. Fault Contact Points shall be notified to each other in terms of Attachment C8 as an obligation. The Fault Contact Points shall remain available for twenty- twenty-four (24) hours. 1.2 In case a fault related to Interconnection is observed by any one of the Parties, such Party is obliged to inform the Fault Contact Point of the other Party as soon as is reasonably practical by phone followed by a fax/email in the form set out in Attachment C9, which shall also be copied to the Nominated Representative of the other Party. 1.3 The Parties shall co-operate in good faith during troubleshooting and follow up actions, and keep each other informed on the status of the progress of the fault clearance in a timely manner. 1.4 Prior to activating the fault handling procedures, the Party reporting the fault (“Reporting Party”) must reasonably establish that a genuine fault exists and also that every effort has been made to prove that the fault is not within the Reporting Party’s side of the POI.