Common use of Fault Reporting Clause in Contracts

Fault Reporting. 3.1 The Supplier shall during the Term operate a fault reporting service for the purpose of enabling S4C to report any Fault by telephoning [ ] during Business Hours (the "Hotline”), with subsequent email confirmation to [ ]. 3.2 The Supplier shall ensure that the Hotline is sufficiently resourced by properly trained personnel to comply with its obligations under this SLA. 3.3 To enable the Supplier to properly assess and diagnose the Fault and assign a Priority Level, each such Fault Report shall include: 3.3.1 a name, email address and telephone number of S4C’s point of contact reporting the Fault; 3.3.3 a full description and details of the nature of the Fault; and

Fault Reporting. 3.1 The Supplier shall during the Term Warranty Period operate a fault reporting service for the purpose of enabling S4C to report any Fault by telephoning [ ] on [ ] during Business Hours (the "Hotline”), with subsequent email confirmation to [ ]. 3.2 The Supplier shall ensure that the Hotline is sufficiently resourced by properly trained personnel to comply with its obligations under this SLA. 3.3 To enable the Supplier to properly assess and diagnose the Fault and assign a Priority Level, each such Fault Report shall include: 3.3.1 a name, email address and telephone number of S4C’s point of contact reporting the Fault; 3.3.3 a full description and details of the nature of the Fault; and