Feedback, Complaint and Follow-up Policies. Grantee shall provide means for the served population to provide input into the program, including the planning, design, and satisfaction. Feedback methods shall include: 1. A complaint process, including a written complaint policy informing the served population on how to report complaints and request repairs/services; and 2. A written annual/quarterly survey, which shall be offered to the served population to gather feedback, satisfaction, and assess the effectiveness of services and systems within the program. Grantee shall offer assistance to the served population regarding completion of the survey if the written format presents any problem.
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Samples: Grant Agreement, Grant Agreement
Feedback, Complaint and Follow-up Policies. Grantee shall provide means for the served population to provide input into the program, including the planning, design, and satisfaction. Feedback methods shall include:
1. A complaint process, including a written complaint policy informing the served population on how to report complaints and request repairs/services; and
2. A written annual/quarterly annual survey, which shall be offered to the served population to gather feedback, satisfaction, and assess the effectiveness of services and systems within the program. Grantee shall offer assistance to the served population regarding completion of the survey if the written format presents any problem.
Appears in 1 contract
Samples: Grant Agreement
Feedback, Complaint and Follow-up Policies. Grantee shall provide means for the served population to provide input into the program, including the planning, design, and satisfactionlevel of satisfaction with services. Feedback methods shall include:
1. A complaint process, including a written complaint policy informing the served population on how to report complaints and request repairs/servicescomplaints; and
2. A written annual/quarterly survey, which shall be offered annual survey to the served population to gather feedback, measure satisfaction, and assess the effectiveness of services and systems within the program. Grantee shall offer assistance to the served population regarding tenants with survey completion of the survey if the written format presents any problem.
Appears in 1 contract
Samples: Grant Agreement
Feedback, Complaint and Follow-up Policies. Grantee shall provide means for the served population to provide input into the program, including the planning, design, and satisfaction. Feedback methods shall include:
1. A complaint process, including a written complaint policy informing the served population on guests how to report complaints and request repairs/services; and
2. A written annual/quarterly surveysurvey that has been pre-approved by HSH, which shall be offered to the served population to gather feedback, satisfaction, satisfaction and assess the effectiveness of services and systems within the program. Grantee shall offer assistance to the served population regarding completion of the survey if the written format presents any problem.
Appears in 1 contract
Samples: Grant Agreement
Feedback, Complaint and Follow-up Policies. Grantee shall provide means for the served population participants to provide input into the program, including the planning, design, effectiveness and satisfaction. Feedback methods shall include:
1. A complaint process, including a written complaint policy process informing the served population participants on how to report complaints and request repairs/services; and
2. A written annual/quarterly annual survey, which shall be offered to the served population participants to gather feedback, satisfaction, and assess the effectiveness of services and systems within the program. Grantee Grantees shall offer assistance to the served population participants regarding completion of the survey if the written format presents any problem.
Appears in 1 contract
Samples: Grant Agreement
Feedback, Complaint and Follow-up Policies. Grantee shall provide means for the served population to provide input into the program, including the planning, design, and satisfactionlevel of satisfaction with services. Feedback methods shall include:
1. A complaint process, including a written complaint policy informing the served population on how to report complaints and request repairs/servicescomplaints; and
2. A written annual/quarterly survey, which shall be offered annual survey to the served population to gather feedback, measure satisfaction, and assess the effectiveness of services and systems within the program. Grantee shall offer assistance to the served population regarding with completion of the survey if the written format presents any problem.
Appears in 1 contract
Samples: Grant Agreement
Feedback, Complaint and Follow-up Policies. Grantee shall provide means for the served population to provide input into the program, including the planning, design, and satisfactionlevel of satisfaction with services. Feedback methods shall include:
1. A complaint process, including a written complaint policy informing the served population on how to report complaints and request repairs/servicescomplaints; and
2. A written annual/quarterly survey, which shall be offered annual survey to the served population to gather feedback, measure satisfaction, and assess the effectiveness of services and systems within the program. Grantee shall offer assistance to the served population regarding with survey completion of the survey if the written format presents any problem.
Appears in 1 contract
Samples: Grant Agreement
Feedback, Complaint and Follow-up Policies. Grantee shall provide means for the served population to provide input into the program, including the planning, design, and satisfaction. Feedback methods shall include:
1. A complaint process, including a written complaint policy informing the served population on how to report complaints and request repairs/services; andand
2. A written annual/quarterly annual survey, which shall be offered to the served population to gather feedback, satisfaction, and assess the effectiveness of services and systems within the program. Grantee shall offer assistance to the served population regarding completion of the survey if the written format presents any problem.
Appears in 1 contract
Samples: Grant Agreement