Feedback, Complaint and Follow-up Policies. Grantee shall provide means for the served population to provide input into the program. Feedback methods shall include:
Appears in 4 contracts
Samples: Grant Agreement, Grant Agreement, Grant Agreement
Feedback, Complaint and Follow-up Policies. Grantee shall provide means for the served population to provide input into the program, including the planning, design, and level of satisfaction with services. Feedback methods shall include:
1. A complaint process, including a written complaint policy informing the served population on how to report complaints; and
2. A written annual survey to the served population to gather feedback, measure satisfaction, and assess the effectiveness of services and systems within the program. Grantee shall offer assistance to the served population regarding completion of the survey if the written format presents any problem.
Appears in 2 contracts
Samples: Grant Agreement, Grant Amendment
Feedback, Complaint and Follow-up Policies. Grantee shall provide means for the served population to provide input into the program, including the planning, design, and level of satisfaction with services. Feedback methods shall include:
1. A complaint process, including a written complaint policy informing the served population on how to report complaints; and
2. A written annual survey to the served population to gather feedback, measure satisfaction, and assess the effectiveness of services and systems within the program. Grantee shall offer assistance to the served population with survey completion if the written format presents any problem.
Appears in 2 contracts
Samples: Grant Agreement, Grant Agreement
