Common use of FINANCIAL INSTITUTION’S LIABILITY Clause in Contracts

FINANCIAL INSTITUTION’S LIABILITY. If we do not complete a transfer to or from your account on time or in the correct amount according to our agreement with you, we will be liable for your losses or damages. However, there are some exceptions. We will not be liable, for instance:  If, through no fault of ours, you do not have enough money in your account to make the transfer.  If the transfer would go over the credit limit on your overdraft line.  If circumstances beyond our control (such as fire or flood) prevent the transfer, despite reasonable precautions that we have taken.  There may be other exceptions stated in our agreement with you. Your liability for unauthorized EFTs. Tell us at once if you believe your user name, password, or Device has been lost or stolen. Telephoning is the best way of keeping your possible losses down. You could lose all the money in your account (plus your maximum overdraft line of credit). If you tell us within two (2) business days after you learn of the loss or theft of your user name, password, or Device, you can lose no more than $50 if someone used your user name, password or Device without your permission. If you do NOT tell us within two (2) business days after you learn of the loss or theft of your user name, password or Device, and we can prove we could have stopped someone from using your user name, password or Device without your permission if you had told us, you could lose as much s $500. If your statement shows transfers that you did not make, including those made by mobile banking, tell us at once. If you do not tell us within sixty (60) days after the statement was mailed to you, you may not get back any money you lost after the sixty (60) days if we can prove that we could have stopped someone from taking the money if you had told us in time. If a good reason (such as a long trip or hospital stay) kept you from telling us, we may extend the time period.

FINANCIAL INSTITUTION’S LIABILITY. If we do not complete a an electronic fund transfer to or from your account on time or in the correct amount according to our agreement with you, we will be liable for your losses or damages. However, there There are some exceptions, however. We will not be liable, for instance, if:  If, through • Through no fault of ours, you do not have enough money available funds in your account to make the transfer.  If the ; • The transfer would go over the credit limit on your overdraft line.  If circumstances ; • Circumstances beyond our control (such as fire fire, flood, water damage, power failure, strike, labor dispute, computer breakdown, pandemic, telephone line disruption or flooda natural disaster) or a rolling blackout prevent or delay the transfer, transfer despite reasonable precautions that we taken by us; • If the ATM where you are making the transfer does not have takenenough cash; • The system was not working properly and you knew about the problem when you started the transaction; • The funds in your account are subject to legal process, an uncollected funds hold or are otherwise not available for withdrawal; • The information supplied by you or a third party is incorrect, incomplete, ambiguous or untimely; • The transaction cannot be completed because your debit card is damaged; or • We have reason to believe the transaction may not be authorized by you.  There may be other exceptions stated in our agreement with you. Your liability for unauthorized EFTs. Consumer Liability Tell us at once AT ONCE if you believe your user namecard, passwordPIN, or Device code has been lost or stolen, or if you believe that an electronic fund transfer has been made without your permission (e.g., using information from your check). Telephoning is the best way of keeping your possible losses down. You could lose all the money in your account (plus your maximum overdraft line of credit). If you tell us within two (2) business days 2 Business Days after you learn of the loss or theft of your user namecard, passwordPIN, or Device, code you can lose no more than $50 if someone used your user namecard, password PIN, or Device code without your permission. If you do NOT tell us within two (2) business days 2 Business Days after you learn of the loss or theft of your user namecard, password PIN, or Device, code and we can prove we could have stopped someone from using your user namecard, password PIN, or Device code without your permission if you had told us, you could lose as much s as $500. If Also, if your statement shows transfers that you did not make, including those made by mobile bankingusing your card, PIN or other means, tell us at once. If you do not tell us within sixty (60) 60 days after the statement was mailed or otherwise made available to you, you may not get back any money you lost after the sixty (60) 60 days if we can prove that we could have stopped someone from taking the money if you had told us in time. If a good reason (such as a long trip or a hospital stay) kept you from telling us, we may will extend the time periodperiods.

FINANCIAL INSTITUTION’S LIABILITY. If we We do not complete a transfer to or from your account Your Account on time or in the correct amount according to our agreement with youYou, we We will be liable for your Your losses or damages. However, there are some exceptions. We will not be liable, for instance:  • If, through no fault of ours, you You do not have enough money in your account Your Account to make the transfer.  If the transfer would go over the credit limit on your overdraft line.  • If circumstances beyond our control (such as fire or flood) prevent the transfer, despite reasonable precautions that we We have taken.  • There may be other exceptions stated in our agreement with youYou. Your liability for unauthorized EFTsEFTs (Electronic Funds Transfers). Tell us Us at once if you You believe your Your user name, password, or Device has been lost or stolen. Telephoning is the best way of keeping your Your possible losses down. You could lose all the money in your account (plus your maximum overdraft line of credit)Your Account. If you You tell us Us within two (2) 2 business days after you You learn of the loss or theft of your Your user name, password, or Device, you You can lose no more than $50 if someone used your Your user name, password or Device without your Your permission. If you You do NOT tell us Us within two (2) 2 business days after you You learn of the loss or theft of your Your user name, password or Device, and we We can prove we We could have stopped someone from using your Your user name, password or Device without your Your permission if you You had told usUs, you You could lose as much s as $500. If your Your statement shows transfers that you You did not make, including those made by mobile bankingMobile Banking, tell us Us at once. If you You do not tell us Us within sixty (60) 60 days after the statement was mailed to youYou, you You may not get back any money you You lost after the sixty (60) 60 days if we We can prove that we We could have stopped someone from taking the money if you You had told us Us in time. If a good reason (such as a long trip or hospital stay) kept you You from telling usUs, we We may extend the time period.

FINANCIAL INSTITUTION’S LIABILITY. If we do not complete a transfer to or from your account on time or in the correct amount according to our agreement with you, we will be liable for your losses or damages. However, there are some exceptions. We will not be liable, for instance:  • If, through no fault of ours, you do not have enough money in your account to make the transfer.  • If the transfer would go over the credit limit on your overdraft line.  • If circumstances beyond our control (such as fire or flood) prevent the transfer, despite reasonable precautions that we have taken.  • There may be other exceptions stated in our agreement with you. Your liability for unauthorized EFTs. Tell us at once if you believe your user name, password, or Device has been lost or stolen. Telephoning is the best way of keeping your possible losses down. You could lose all the money in your account (plus Plus your maximum overdraft line of credit). If you tell us within two (2) 2 business days after you learn of the loss or theft of your user name, password, or Device, you can lose no more than $50 if someone used your user name, password or Device without your permission. If you do NOT tell us within two (2) 2 business days after you learn of the loss or theft of your user name, password or Device, and we can prove we could have stopped someone from using your user name, password or Device without your permission if you had told us, you could lose as much s $500. If your statement shows transfers that you did not make, including those made by mobile banking, tell us at once. If you do not tell us within sixty (60) 60 days after the statement was mailed to you, you may not get back any money you lost after the sixty (60) 60 days if we can prove that we could have stopped someone from taking the money if you had told us in time. If a good reason (such as a long trip or hospital stay) kept you from telling us, we may extend the time period.. Error Resolution Procedures. In case of errors or questions about your electronic transfers, you agree to call or write us at 000.000.0000 or Blue Ridge Bank, PO Box 609, Luray, VA 22835-0609, as soon as you can, if you think your statement is wrong or if you need more information about a transfer listed on the statement. We must hear from you no later than 60 days after we sent the FIRST statement on which the problem or error appeared. • Tell us your name and account number. • Describe the error or the transfer you are unsure about, and explain as clearly as you can why you believe it is an error or why you need more information. • Tell us the dollar amount of the suspected error. If you tell us orally, we may require that you send us your complaint or question in writing within 10 business days. We will determine whether an error occurred within 10 business days (5 business days if involving a Visa point-of- sale transaction processed by Visa or 20 business days if the transfer involved a new account) after we hear from you and will correct any error promptly. If we need more time, however, we may take up to 45 days (90 days if the transfer involved a new account, a point-of-sale transaction, or a foreign-initiated transfer) to investigate your complaint or question. If we decide to do this, we will credit your account within 10 business days (5 business days if involving a Visa point-of-sale transaction processed by Visa or 20 business days if the transfer involved a new account) for the amount you think is in error, so that you will have the use of the money during the time it takes us to complete our investigation. If we ask you to put your complaint or question in writing and we do not receive it within 10 business days, we may not credit your account. An account is considered a new account for 30 days after the first deposit is made, if you are a new customer. We will tell you the results within 3 business days after completing the investigation. If we decide that there was no error, we will send you a written explanation. You may ask for copies of the documents that we used in our investigation. Periodic Statements. You will receive a period account statement. Disclosure of Account Information. We will disclose information to third parties about your Account or the transactions you make:

FINANCIAL INSTITUTION’S LIABILITY. If we do not complete a transfer to or from your account on time or in the correct amount according to our agreement with you, we will be liable for your losses or damages. However, there are some exceptions. We will not be liable, for instance:  • If, through no fault of ours, you do not have enough money in your account to make the transfer.  • If the transfer would go over the credit limit on your overdraft line.  • If circumstances beyond our control (such as fire or flood) prevent the transfer, despite reasonable precautions that we have taken.  • There may be other exceptions stated in our agreement with you. Your liability for unauthorized EFTs. Tell us at once if you believe your user name, password, or Device has been lost or stolen. Telephoning is the best way of keeping your possible losses down. You could lose all the money in your account (plus your maximum overdraft line of credit). If you tell us within two (2) business days after you learn of the loss or theft of your user name, password, or Device, you can lose no more than $50 if someone used your user name, password or Device without your permission. If you do NOT tell us within two (2) business days after you learn of the loss or theft of your user name, password or Device, and we can prove we could have stopped someone from using your user name, password or Device without your permission if you had told us, you could lose as much s $500. If your statement shows transfers that you did not make, including those made by mobile banking, tell us at once. If you do not tell us within sixty (60) days after the statement was mailed to you, you may not get back any money you lost after the sixty (60) days if we can prove that we could have stopped someone from taking the money if you had told us in time. If a good reason (such as a long trip or hospital stay) kept you from telling us, we may extend the time period.