First Call Resolution Performance Commitment Sample Clauses

First Call Resolution Performance Commitment. The percentage of inquiries related to the Plan that are closed on the first inquiry, meaning that Contractor determines that no inquiries involving the same matter are received during the 45 Day timeframe preceding and following the inquiry, shall be the percentage designated in Attachment A.
Sample 1Sample 2Sample 3See All (15)
AutoNDA by SimpleDocs
First Call Resolution Performance Commitment. This measure is defined as the total number of member call or email contacts minus total member repeat cases (same member calling/contacting again concerning the same issue within 30 days) divided by total number of contacts, shall be the percentage designated in Attachment A.
Sample 1

Related to First Call Resolution Performance Commitment

  • Rating of Overall Educator Performance The Educator’s overall performance rating is based on the Evaluator’s professional judgment and examination of evidence of the Educator’s performance against the four Performance Standards and the Educator’s attainment of goals set forth in the Educator Plan, as follows:

  • Annual Performance Review The Employee’s performance of his duties under this Agreement shall be reviewed by the Board of Directors or a committee of the Board of Directors at least annually and finalized within thirty (30) days of the receipt of the annual audited financial statements. The Board of Directors or a committee of the Board of Directors shall additionally review the base salary, bonus and benefits provided to the Employee under this Agreement and may, in their discretion, adjust the same, as outlined in Addendum B of this Agreement, provided, however, that Employee’s annual base salary shall not be less than the base salary set forth in Section 4(A) hereof.

Time is Money Join Law Insider Premium to draft better contracts faster.