First Level Technical Support. MSP shall be solely responsible for providing First Level Technical Support directly to its Customers regarding the Software. “First Level Technical Support” shall mean telephone and email support provided in response to the initial inquiry placed by a Customer regarding product operation generally or which identifies, troubleshoots and documents an error in the MSP Service.
Appears in 6 contracts
Samples: Managed Services Provider Agreement, Managed Services Provider Agreement, Managed Services Provider Agreement
