Florida Market Assistance Plan. (“FMAP”): FMAP is an online referral service matching agents with policyholder requests with the goal of minimizing the number of new policies entering Citizens and to reduce Citizens’ existing exposure. Vendor will be required to: a. register callers through the online referral service; b. provide direct referrals by assisting policyholders looking for other types of property and liability coverage not addressed by the FMAP Online Referral Program; c. handle and refer other general FMAP related inquires; and, d. ensure that representatives handling FMAP calls receive Citizens-specific training. The initial Citizens-specific training of these representatives is estimated to be four (4) to six (6) hours.
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Samples: Business Process Outsourcing Agreement, Business Process Outsourcing Agreement
Florida Market Assistance Plan. (“FMAP”): FMAP is an online referral service service, matching agents with policyholder requests with the goal of minimizing the number of new policies entering Citizens and to reduce Citizens’ existing exposure. Vendor will be required to:
a. register callers through the online referral service;
b. provide direct referrals by assisting policyholders looking for other types of property and liability coverage not addressed by the FMAP Online Referral Program;
c. handle and refer other general FMAP related inquires; and,
d. ensure that representatives handling FMAP calls receive Citizens-specific training. The initial Citizens-specific training of these representatives is estimated to be four (4) to six (6) hours.
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Florida Market Assistance Plan. (“FMAP”): FMAP is an online referral service service, matching agents with policyholder requests with the goal of minimizing the number of new policies entering Citizens and to reduce Citizens’ existing exposure. Vendor will be required to:
a. register callers through the online referral service;
b. provide direct referrals by assisting policyholders looking for other types of property and liability coverage not addressed by the FMAP Online Referral Program;
c. handle and refer other general FMAP related inquires; and,
d. ensure that representatives handling FMAP calls receive Citizens-specific training. The initial Citizens-specific training of these representatives is estimated to be four (4) to six (6) hours.. DocuSign Envelope ID: 0D4FF18B-95FE-4B96-92B3-89B7AB799643
Appears in 1 contract