Common use of For Devices Which Support Jitter, Packet Loss and Latency Clause in Contracts

For Devices Which Support Jitter, Packet Loss and Latency. If any of the three metrics (jitter, latency, or packet loss) exceed the limits shown below for more than one percent (1%) of the calls made by a user in a calendar month , Customer will be entitled to a credit for that month equal to 10% of the applicable UCCaaS/Hosted Calling MRC per affected user, limited to one such credit per month. Value Credit Starting Point Jitter Grade of Poor>150 ms Packet Loss Grade of Poor>0.45% Latency Grade of Poor>201 ms

For Devices Which Support Jitter, Packet Loss and Latency. If any of the three metrics (jitter, latency, or packet loss) exceed the limits shown below for more than one percent (1%) of the calls made by a user in a calendar month , Customer will be entitled to a credit for that month equal to 10% of the applicable UCCaaS/Hosted Calling MRC per affected user, limited to one such credit per month. Value Credit Starting Point Jitter Grade of Poor>150 >150 ms Packet Loss Grade of Poor>0.45>0.45% Latency Grade of Poor>201 >201 ms

For Devices Which Support Jitter, Packet Loss and Latency. If any of the three metrics (jitterJitterjitter, latencyLatencylatency, or Packet packet lossLossloss) exceed the limits shown below for more than one percent (1%) of the calls made by a user in a calendar month , Customer will be entitled to a credit for that month equal to 10% of the applicable UCCaaS/Hosted Calling MRC per affected user, limited to one such credit per month. Value Credit LimitCredit Starting Point Jitter Grade of Poor>150 >150 ms Packet Loss Grade of Poor>0.45>0.45% Latency Grade of Poor>201 >201 ms

For Devices Which Support Jitter, Packet Loss and Latency. If any of the three metrics (jitter, latency, or packet loss) exceed the limits shown below for more than one percent (1%) of the calls made by a user in a calendar month month, Customer will be entitled to a credit for that month equal to 10% of the applicable UCCaaS/Hosted Calling MRC per affected user, limited to one such credit per month. Value Credit Starting Point Jitter Grade of Poor>150 ms Poor Packet Loss Grade of Poor>0.45% Poor Latency Grade of Poor>201 msPoor