Common use of Framework management Framework Management Structure Clause in Contracts

Framework management Framework Management Structure. 2.1 The Agency shall provide a suitably qualified nominated contact (the “Framework 2.2 The Agency shall put in place management a structure to manage the Framework in accordance with Section 2 (Services offered). 2.3 A full governance structure for the Framework will be agreed between the Parties during the Framework Agreement implementation stage. 2.4 Regular performance reviews will take place throughout the Term. These include: ● Strategic Management Reviews ● Management Review Meetings and ● Operational Review Meetings. 2.5 The exact timings and frequencies of such Meetings will be determined by CCS following award of the Framework Agreement. It is anticipated that during the first 12 Months of the Framework Agreement, the structure and frequency of the meetings will be as set out in paragraphs 2.6 - 2.8 and 3.1 – 3.2 - below. Both Parties are expected to be flexible about the frequency, timings and content of these reviews. 2.6 The Agency Representative and CCS Representative will meet every 12 Months. CCS sees these meetings as a vital element in developing a strategic relationship with the Agency and building in a positive working relationship. The content of these meetings will be agreed between both Parties at least 14 Working Days before the date of the Strategic Management Review. However, as a minimum they will consider: ● overall framework performance, including the Agency’s supply chain performance, and its usage of SMEs to supply and/or deliver goods and services ● efficiency opportunities ● benchmarking, including progress against Government efficiency targets ● market conditions ● policy updates including emerging Government initiatives, and ● security and risk management 2.7 Management Review Meetings will be held every quarter between CCS, and the Agency’s Framework Manager(s) and representatives from key Clients. The meeting agenda will cover, but not be limited to, the following: ● transition and on-boarding of key new customers (milestones and progress against targets) including contract compliance and Agency sector strategies (key customers can be defined as those who are of a strategic importance to the success of the framework) ● performance against Key Performance Indicators (KPIs) ● framework revenue and savings performance, submission of MI and sector revenue performance ● incident and problem management ● forward planning, opportunities and future efficiencies including standardisation and rationalisation ● Client Satisfaction Surveys (quality and delivery of the Services etc); ● new service roadmaps, and ● support to category teams relating to cashable benefits 2.8 The information reviewed at the meetings will be based on MI provided by the Agency.

Framework management Framework Management Structure. 2.1 The Agency shall provide a suitably qualified nominated contact (the “FrameworkFramework Manager”) who will take overall responsibility for delivering the Services required within this Framework Agreement, as well as a suitably qualified deputy to act in their absence. 2.2 The Agency shall put in place management a structure to manage the Framework in accordance with Section 2 (Services offered). 2.3 A full governance structure for the Framework will be agreed between the Parties during the Framework Agreement implementation stage. 2.4 Regular performance reviews will take place throughout the Term. These include: ● Strategic Management Reviews ● Management Review Meetings and ● Operational Review Meetings. 2.5 The exact timings and frequencies of such Meetings will be determined by CCS following award of the Framework Agreement. It is anticipated that during the first 12 Months of the Framework Agreement, the structure and frequency of the meetings will be as set out in paragraphs 2.6 - 2.8 and 3.1 – 3.2 2.10 - below. Both Parties are expected to be flexible about the frequency, timings and content of these reviews. 2.6 The Agency Representative and CCS Representative will meet every 12 Months. CCS sees these meetings as a vital element in developing a strategic relationship with the Agency and building in a positive working relationship. The content of these meetings will be agreed between both Parties at least 14 Working Days before the date of the Strategic Management Review. However, as a minimum they will consider: ● overall framework performance, including the Agency’s supply chain performance, and its usage of SMEs to supply and/or deliver goods and services ● efficiency opportunities ● benchmarking, including progress against Government efficiency targets ● market conditions ● policy updates including emerging Government initiatives, and ● security and risk management 2.7 Management Review Meetings will be held every quarter between CCS, and the Agency’s Framework Manager(s) and representatives from key Clients. The meeting agenda will cover, but not be limited to, the following: ● transition and on-boarding of key new customers (milestones and progress against targets) including contract compliance and Agency sector strategies (key customers can be defined as those who are of a strategic importance to the success of the framework) ● performance against Key Performance Indicators (KPIs) ● framework revenue and savings performance, submission of MI and sector revenue performance ● incident and problem management ● forward planning, opportunities and future efficiencies including standardisation and rationalisation ● Client Satisfaction Surveys (quality and delivery of the Services etc); ● new service roadmaps, and ● support to category teams relating to cashable benefits 2.8 The information reviewed at the meetings will be based on MI provided by the Agency.