Common use of General Overview Clause in Contracts

General Overview. 2.1.1 If PHNLK requires maintenance for its local service customers, PHNLK will initiate a request for repair (sometimes referred to as a "trouble report") by calling GTE's Customer Care Repair Center. During this call, GTE service representatives will verify that the end-user is a PHNLK customer and will then obtain the necessary information from PHNLK to process the trouble report. While the PHNLK representatives are still on the line, GTE personnel will perform an initial analysis of the problem and remote line testing for resale services. If engineered services are involved, the call will be made to the GTE SSCC for handling. If no engineering is required and the line testing reveals that the trouble can be repaired remotely, GTE personnel will correct the problem and close the trouble report while PHNLK representatives are still on the line. If on-line resolution is not possible, GTE personnel will provide PHNLK representatives a commitment time for repair, and the GTE personnel then will enter the trouble ticket into the GTE service dispatch queue. PHNLK's repair service commitment times will be within the same intervals as GTE provides to its own end users. Maintenance and repair of GTE facilities is the responsibility of GTE and will be performed at no incremental charge to PHNLK. If, as a result of a PHNLK-initiated trouble report, trouble is found to be the responsibility of PHNLK (e.g., non-network cause) GTE will charge the PHNLK for trouble isolation. PHNLK will have the ability to report trouble for its end users to appropriate trouble reporting centers 24 hours a day, 7 days a week. PHNLK will be assigned a customer contact center when initial service agreements are made.

General Overview. 2.1.1 If PHNLK RECONEX requires maintenance for its local service customers, PHNLK RECONEX will initiate a request for repair (sometimes referred to as a "trouble report") by calling GTE's Customer Care Repair Center. During this call, GTE service representatives will verify that the end-user is a PHNLK RECONEX customer and will then obtain the necessary information from PHNLK RECONEX to process the trouble report. While the PHNLK RECONEX representatives are still on the line, GTE personnel will perform an initial analysis of the problem and remote line testing for resale services. If engineered services are involved, the call will be made to the GTE SSCC for handling. If no engineering is required and the line testing reveals that the trouble can be repaired remotely, GTE personnel will correct the problem and close the trouble report while PHNLK RECONEX representatives are still on the line. If on-line resolution is not possible, GTE personnel will provide PHNLK RECONEX representatives a commitment time for repair, and the GTE personnel then will enter the trouble ticket into the GTE service dispatch queue. PHNLKRECONEX's repair service commitment times will be within the same intervals as GTE provides to its own end users. Maintenance and repair of GTE facilities is the responsibility of GTE and will be performed at no incremental charge to PHNLKRECONEX. If, as a result of a PHNLKRECONEX-initiated trouble report, trouble is found to be the responsibility of PHNLK RECONEX (e.g., non-non- network cause) GTE will charge the PHNLK RECONEX for trouble isolation. PHNLK RECONEX will have the ability to report trouble for its end users to appropriate trouble reporting centers 24 hours a day, 7 days a week. PHNLK RECONEX will be assigned a customer contact center when initial service agreements are made.

General Overview. 2.1.1 If PHNLK USTELCOM requires maintenance for its local service customers, PHNLK USTELCOM will initiate a request for repair (sometimes referred to as a "trouble report") by calling GTE's Customer Care Repair Center. During this call, GTE service representatives will verify that the end-user is a PHNLK USTELCOM customer and will then obtain the necessary information from PHNLK USTELCOM to process the trouble report. While the PHNLK USTELCOM representatives are still on the line, GTE personnel will perform an initial analysis of the problem and remote line testing for resale services. If engineered services are involved, the call will be made to the GTE SSCC for handling. If no engineering is required and the line testing reveals that the trouble can be repaired remotely, GTE personnel will correct the problem and close the trouble report while PHNLK USTELCOM representatives are still on the line. If on-line resolution is not possible, GTE personnel will provide PHNLK USTELCOM representatives a commitment time for repair, and the GTE personnel then will enter the trouble ticket into the GTE service dispatch queue. PHNLKUSTELCOM's repair service commitment times will be within the same intervals as GTE provides to its own end users. Maintenance and repair of GTE facilities is the responsibility of GTE and will be performed at no incremental charge to PHNLKUSTELCOM. If, as a result of a PHNLKUSTELCOM-initiated trouble report, trouble is found to be the responsibility of PHNLK USTELCOM (e.g., non-network cause) GTE will charge the PHNLK USTELCOM for trouble isolation. PHNLK USTELCOM will have the ability to report trouble for its end users to appropriate trouble reporting centers 24 hours a day, 7 days a week. PHNLK USTELCOM will be assigned a customer contact center when initial service agreements are made.

General Overview. 2.1.1 If PHNLK NEW PHONE requires maintenance for its local service customers, PHNLK NEW PHONE will initiate a request for repair (sometimes referred to as a "trouble report") by calling GTE's Customer Care Repair Center. During this call, GTE service representatives will verify that the end-user is a PHNLK NEW PHONE customer and will then obtain the necessary information from PHNLK NEW PHONE to process the trouble report. While the PHNLK NEW PHONE representatives are still on the line, GTE personnel will perform an initial analysis of the problem and remote line testing for resale services. If engineered services are involved, the call will be made to the GTE SSCC for handling. If no engineering is required and the line testing reveals that the trouble can be repaired remotely, GTE personnel will correct the problem and close the trouble report while PHNLK NEW PHONE representatives are still on the line. If on-line resolution is not possible, GTE personnel will provide PHNLK NEW PHONE representatives a commitment time for repair, and the GTE personnel then will enter the trouble ticket into the GTE service dispatch queue. PHNLKNEW PHONE's repair service commitment times will be within the same intervals as GTE provides to its own end users. Maintenance and repair of GTE facilities is the responsibility of GTE and will be performed at no incremental charge to PHNLKNEW PHONE. If, as a result of a PHNLKNEW PHONE-initiated trouble report, trouble is found to be the responsibility of PHNLK NEW PHONE (e.g., non-network cause) GTE will charge the PHNLK NEW PHONE for trouble isolation. PHNLK NEW PHONE will have the ability to report trouble for its end users to appropriate trouble reporting centers 24 hours a day, 7 days a week. PHNLK NEW PHONE will be assigned a customer contact center when initial service agreements are made.

General Overview. 2.1.1 If PHNLK EZ Talk requires maintenance for its local service customers, PHNLK EZ Talk will initiate a request for repair (sometimes referred to as a "trouble report") by calling GTE's Customer Care Repair Center. During this call, GTE service representatives will verify that the end-user is a PHNLK EZ Talk customer and will then obtain the necessary information from PHNLK EZ Talk to process the trouble report. While the PHNLK EZ Talk representatives are still on the line, GTE personnel will perform an initial analysis of the problem and remote line testing for resale services. If engineered services are involved, the call will be made to the GTE SSCC for handling. If no engineering is required and the line testing reveals that the trouble can be repaired remotely, GTE personnel will correct the problem and close the trouble report while PHNLK EZ Talk representatives are still on the line. If on-line resolution is not possible, GTE personnel will provide PHNLK EZ Talk representatives a commitment time for repair, and the GTE personnel then will enter the trouble ticket into the GTE service dispatch queue. PHNLKEZ Talk's repair service commitment times will be within the same intervals as GTE provides to its own end users. Maintenance and repair of GTE facilities is the responsibility of GTE and will be performed at no incremental charge to PHNLKEZ Talk. If, as a result of a PHNLKEZ Talk-initiated trouble report, trouble is found to be the responsibility of PHNLK EZ Talk (e.g., non-network cause) GTE will charge the PHNLK EZ Talk for trouble isolation. PHNLK EZ Talk will have the ability to report trouble for its end users to appropriate trouble reporting centers 24 hours a day, 7 days a week. PHNLK EZ Talk will be assigned a customer contact center when initial service agreements are made.