Common use of GENERAL PRINCIPLES AND REQUIREMENTS Clause in Contracts

GENERAL PRINCIPLES AND REQUIREMENTS. 3. 1The BCDR Plan shall: 3.1. 1set out how the business continuity and disaster recovery elements of the BCDR Plan link to each other; 3.1. 2provide details of how the invocation of any element of the BCDR Plan may impact upon the operation of the Ordered IT Products and any services provided to the CUSTOMER by a Related Service Provider; 3.1. 3contain an obligation upon the CONTRACTOR to liaise with the CUSTOMER and (at the CUSTOMER's request) any Related Service Provider with respect to issues concerning business continuity and disaster recovery where applicable; 3.1. 4detail how the BCDR Plan links and interoperates with any overarching and/or connected disaster recovery or business continuity plan of the CUSTOMER and any of its other Related Service Providers as notified to the CONTRACTOR by the CUSTOMER from time to time; 3.1. 5contain a communication strategy including details of an incident and problem management service. 3.1. 6contain a risk analysis, including:

GENERAL PRINCIPLES AND REQUIREMENTS. 3. 1The BCDR Plan shall: 3.1. 1set out how the business continuity and disaster recovery elements of the BCDR Plan link to each other; 3.1. 2provide details of how the invocation of any element of the BCDR Plan may impact upon the operation of the Ordered IT Products and any services provided to the CUSTOMER by a Related Service Provider; 3.1. 3contain an obligation upon the CONTRACTOR to liaise with the CUSTOMER and (at the CUSTOMER's request) any Related Service Provider with respect to issues concerning business continuity and disaster recovery where applicable; 3.1. 4detail how the BCDR Plan links and interoperates with any overarching and/or connected disaster recovery or business continuity plan of the CUSTOMER and any of its other Related Service Providers as notified to the CONTRACTOR by the CUSTOMER from time to time; 3.1. 5contain a communication strategy including details of an incident and problem management service.service [*** and advice and help desk facility which can be accessed via multi-channels (including but without limitation a web-site (with FAQs), e-mail, phone and fax) for both portable and desk top configurations, where required by the CUSTOMER ***]; 3.1. 6contain a risk analysis, including:

GENERAL PRINCIPLES AND REQUIREMENTS. 3. 1The BCDR Plan shall: 3.1. 1set out how the business continuity and disaster recovery elements of the BCDR Plan link to each other; 3.1. 2provide details of how the invocation of any element of the BCDR Plan may impact upon the operation of the Ordered IT Products Software Application Solutions and any services provided to the CUSTOMER by a Related Service Provider; 3.1. 3contain an obligation upon the CONTRACTOR SERVICE PROVIDER to liaise with the CUSTOMER and (at the CUSTOMER's request) any Related Service Provider with respect to issues concerning business continuity and disaster recovery where applicable; 3.1. 4detail how the BCDR Plan links and interoperates with any overarching and/or connected disaster recovery or business continuity plan of the CUSTOMER and any of its other Related Service Providers as notified to the CONTRACTOR SERVICE PROVIDER by the CUSTOMER from time to time; 3.1. 5contain a communication strategy including details of an incident and problem management service.service [*** and advice and help desk facility which can be accessed via multi-channels (including but without limitation a web-site (with FAQs), e-mail, phone and fax) for both portable and desk top configurations, where required by the CUSTOMER ***]; 3.1. 6contain a risk analysis, including:

GENERAL PRINCIPLES AND REQUIREMENTS. 3. 1The BCDR Plan shall: 3.1. 1set out how the business continuity and disaster recovery elements of the BCDR Plan link to each other; 3.1. 2provide details of how the invocation of any element of the BCDR Plan may impact upon the operation of the Ordered IT Products and any services provided to the CUSTOMER by a Related Service Provider; 3.1. 3contain an obligation upon the CONTRACTOR to liaise with the CUSTOMER and (at the CUSTOMER's request) any Related Service Provider with respect to issues concerning business continuity and disaster recovery where applicable; 3.1. 4detail how the BCDR Plan links and interoperates with any overarching and/or connected disaster recovery or business continuity plan of the CUSTOMER and any of its other Related Service Providers as notified to the CONTRACTOR by the CUSTOMER from time to time; 3.1. 5contain a communication strategy including details of an incident and problem management service.service and advice and help desk facility which can be accessed via multi-channels (including but without limitation a web-site (with FAQs), e-mail, phone and fax) for both portable and desk top configurations, where required by the CUSTOMER; 3.1. 6contain a risk analysis, including: