Common use of Good question Clause in Contracts

Good question. The Market Contract has no fixed term. If you or we haven’t ended the Market Contract under clauses 6 or 8, it will only end in the following circumstances. If you leave the Supply Address… You must give us at least three Business Days’ notice of your intention to leave, and a forwarding address for your final bill. When we get your notice, we’ll try our best to organise a meter read for your requested date (or as soon as possible after that date if your meter can’t be accessed) and send your final bill to the address you’ve supplied. If you leave the Supply Address without providing the notice we need, or if you don’t allow access for a meter read, you’ll continue to be responsible for all energy used at that Supply Address until (whichever occurs first): • you tell us you’ve left and your meter is read • we become aware you’ve left and your meter is read • someone else starts buying energy from us at the Supply Address • another retailer becomes Responsible for the Supply Address, or • the Supply Address is disconnected. You can’t avoid liability for energy used at the Supply Address simply by leaving. You may incur additional Charges if you leave the Supply Address and, as a result, the Supply Address is disconnected, or we need to obtain a special meter read. If you become ineligible for your Energy Plan… We’ve offered you your Energy Plan based on the information you gave us (and/or information about you available to us). To remain eligible for it: • the Supply Address must retain: - the same distribution network tariff applied by your Distributor, and - the same meter type, and • you must continue to meet any specific eligibility criteria set out in: - your Energy Plan, or - any Extra Product Terms that are incorporated into the Market Contract. If your circumstances change in a way that makes you ineligible for your Energy Plan (or likely to become ineligible for it), you must tell us immediately. If you notify us of a change, or we become aware of a change, we may, acting reasonably and with appropriate written notice to you: • vary the Market Contract (for example, by varying the Charges so they apply to any new network tariff or meter type) • end the Market Contract and seek to negotiate a new one with you, or • end the Market Contract and continue to sell you energy at the Standing Offer Prices relevant to the Supply Address (without any Benefits). If you use energy wrongfully, illegally or fraudulently… You must not, and must take reasonable steps to make sure others don’t: • illegally use energy supplied to the Supply Address • use meters and related metering for anything other than the metering of electricity and gas • damage, tamper or interfere with the Supply Point or related equipment at the Supply Address, and you must tell us immediately if you notice any problems with them • use the energy supplied to the Supply Address, or any energy equipment, in a way that: - unreasonably interferes with the connection or supply of energy to another customer, or - causes damage or interference to any third party, or • allow energy we’ve sold to be used in a way that doesn’t accord with the Market Contract or the Regulations. If you obtain energy illegally or fraudulently, we may: • end the Market Contract and arrange disconnection • estimate and bill you for any amount we’ve undercharged or not charged you • report your actions to the police and help the police with their investigation, and • take action to recover from you: - unpaid Charges - the cost of repair or replacement of any damaged assets belonging to us, your Distributor or meter provider, and - any other reasonable costs incurred by us (like investigation and legal costs). If any of these circumstances apply… The situation When the Market Contract ends You enter into a new contract with us for the same Supply Address. The date we start providing energy under the new contract, or a date we’ve both agreed to. You and we agree.* The date we’ve agreed. You enter into a contract with another retailer for the Supply Address.† The date we cease to be Responsible for the Supply Address. Another person enters into a contract with us for the Supply Address. The date we start providing energy to that other person under the contract. You ask for the Supply Address to be disconnected. The date a final meter read is taken and your meter is disconnected. * If this happens and we’re Responsible for the Supply Address, we’ll continue to sell you energy at the Standing Offer Prices relevant to the Supply Address (without any Benefits). † If this happens, and you cancel the new contract during the cooling-off period given to you in the Regulations, and we were Responsible for the Supply Address immediately before you entered into the new contract, the Supply Address will be transferred back to us. In that case, the Market Contract will apply from the day we become Responsible for the Supply Address again. Any other related contracts you had with us before entering the new contract may also continue to apply from this day. The situation When the Market Contract ends The Supply Address is disconnected under clause 22 and you don’t have a right to be reconnected. Ten Business Days from the date of disconnection. We retire your Energy Plan.* No earlier than 20 Business Days from the date of our written notice to you. There’s a Retailer of Last Resort Event. The date that we can no longer sell you energy. * If this happens and we’re Responsible for the Supply Address, we’ll continue to sell you energy at the Standing Offer Prices relevant to the Supply Address (without any Benefits).

Good question. The Market Contract has no fixed term. If you or we haven’t ended the Market Contract under clauses 6 or 8, it will only end in the following circumstances. If you leave the Supply Address… You must give us at least three Business Days’ notice of your intention to leave, and a forwarding address for your final bill. When we get your notice, we’ll try our best to organise a meter read for your requested date (or as soon as possible after that date if your meter can’t be accessed) and send your final bill to the address you’ve supplied. If you leave the Supply Address without providing the notice we need, or if you don’t allow access for a meter read, you’ll continue to be responsible for all energy used at that Supply Address until (whichever occurs first): • you tell us you’ve left and your meter is read • we become aware you’ve left and your meter is read • someone else starts buying energy from us at the Supply Address • another retailer becomes Responsible for the Supply Address, or • the Supply Address is disconnected. You can’t avoid liability for energy used at the Supply Address simply by leaving. You may incur additional Charges if you leave the Supply Address and, as a result, the Supply Address is disconnected, or we need to obtain a special meter read. If you become ineligible for your Energy Plan… We’ve offered you your Energy Plan based on the information you gave us (and/or information about you available to us). To remain eligible for it: • the Supply Address must retain: - a similar level of energy usage, or a level that doesn’t increase to the extent that you stop being a Small Customer - the same distribution network tariff applied by your Distributor, and - the same meter type, and • you must continue to meet any specific eligibility criteria set out in: - your Energy Plan, or - any Extra Product Terms that are incorporated into the Market Contract. If your circumstances change in a way that makes you ineligible for your Energy Plan (or likely to become ineligible for it), you must tell us immediately. If you notify us of a change, or we become aware of a change, we may, acting reasonably and with appropriate written notice to you: • vary the Market Contract (for example, by varying the Charges so they apply to any new network tariff or meter type) • end the Market Contract and seek to negotiate a new one with youyou (for example, a contract for the sale of energy to a customer who’s not a Small Customer), or • end the Market Contract and continue to sell you energy at the Standing Offer Prices relevant to the Supply Address (without any Benefits). If you use energy wrongfully, illegally or fraudulently… You must not, and must take reasonable steps to make sure others don’t: • illegally use energy supplied to the Supply Address • use meters and related metering for anything other than the metering of electricity and gas • damage, tamper or interfere with the Supply Point or related equipment at the Supply Address, and you must tell us immediately if you notice any problems with them • use the energy supplied to the Supply Address, or any energy equipment, in a way that: - unreasonably interferes with the connection or supply of energy to another customer, or - causes damage or interference to any third party, or • allow energy we’ve sold to be used in a way that doesn’t accord with the Market Contract or and the Regulations. If you obtain energy illegally or fraudulently, we may: • end the Market Contract and arrange disconnection • estimate and bill you for any amount we’ve undercharged or not charged you • report your actions to the police and help the police with their investigation, and • take action to recover from you: - unpaid Charges - the cost of repair or replacement of any damaged assets belonging to us, your Distributor or meter provider, and - any other reasonable costs incurred by us (like investigation and legal costs). If any of these circumstances apply… The situation When the Market Contract ends You enter into a new contract with us for the same Supply Address. The date we start providing energy under the new contract, or a date we’ve both agreed to. You and we agree.* The date we’ve agreed. You enter into a contract with another retailer for the Supply Address.† Address. The date we cease to be Responsible for the Supply Address. Another person enters into a contract with us for the Supply Address. The date we start providing energy to that other person under the contract. You ask for the Supply Address to be disconnected. The date a final meter read is taken and your meter is disconnected. * If this happens and we’re Responsible for the Supply Address, we’ll continue to sell you energy at the Standing Offer Prices relevant to the Supply Address (without any Benefits). † If this happens, and you cancel the new contract during the cooling-off period given to you in the Regulations, and we were Responsible for the Supply Address immediately before you entered into the new contract, the Supply Address will be transferred back to us. In that case, the Market Contract will apply from the day we become Responsible for the Supply Address again. Any other related contracts you had with us before entering the new contract may also continue to apply from this day. The situation situation‌ When the Market Contract ends The Supply Address is disconnected under clause 22 and you don’t have a right to be reconnected. Ten Business Days from the date of disconnection. We retire your Energy Plan.* No earlier than 20 Business Days from the date of our written notice to you. There’s a Retailer of Last Resort Event. The date that we can no longer sell you energy. * If this happens and we’re Responsible for the Supply Address, we’ll continue to sell you energy at the Standing Offer Prices relevant to the Supply Address (without any Benefits).

Good question. The Market Contract has no fixed term. If you or we haven’t ended the Market Contract under clauses 6 or 8, it will only end in the following circumstances. If you leave the Supply Address… You must give us at least three Business Days’ notice of your intention to leave, and a forwarding address for your final bill. When we get your notice, we’ll try our best to organise a meter read for your requested date (or as soon as possible after that date if your meter can’t be accessed) and send your final bill to the address you’ve supplied. If you leave the Supply Address without providing the notice we need, or if you don’t allow access for a meter read, you’ll continue to be responsible for all energy used at that Supply Address until (whichever occurs first): • you tell us you’ve left and your meter is read • we become aware you’ve left and your meter is read • someone else starts buying energy from us at the Supply Address • another retailer becomes Responsible for the Supply Address, or • the Supply Address is disconnected. You can’t avoid liability for energy used at the Supply Address simply by leaving. You may incur additional Charges if you leave the Supply Address and, as a result, the Supply Address is disconnected, or we need to obtain a special meter read. If you become ineligible for your Energy Plan… We’ve offered you your Energy Plan based on the information you gave us (and/or information about you available to us). To remain eligible for it: • the Supply Address must retain: - a similar level of energy usage, or a level that doesn’t increase to the extent that you stop being a Small Customer - the same distribution network tariff applied by your Distributor, and - the same meter type, and • you must continue to meet any specific eligibility criteria set out in: - your Energy Plan, or - any Extra Product Terms that are incorporated into the Market Contract. If your circumstances change in a way that makes you ineligible for your Energy Plan (or likely to become ineligible for it), you must tell us immediately. If you notify us of a change, or we become aware of a change, we may, acting reasonably and with appropriate written notice to you: • vary the Market Contract (for example, by varying the Charges so they apply to any new network tariff or meter type) • end the Market Contract and seek to negotiate a new one with youyou (for example, a contract for the sale of energy to a customer who’s not a Small Customer), or • end the Market Contract and continue to sell you energy at the Standing Offer Prices relevant to the Supply Address (without any Benefits). If you use energy wrongfully, illegally or fraudulently… You must not, and must take reasonable steps to make sure others don’t: • illegally use energy supplied to the Supply Address • use meters and related metering for anything other than the metering of electricity and gas • damage, tamper or interfere with the Supply Point or related equipment at the Supply Address, and you must tell us immediately if you notice any problems with them • use the energy supplied to the Supply Address, or any energy equipment, in a way that: - unreasonably interferes with the connection or supply of energy to another customer, or - causes damage or interference to any third party, or • allow energy we’ve sold to be used in a way that doesn’t accord with the Market Contract or and the Regulations. If you obtain energy illegally or fraudulently, we may: • end the Market Contract and arrange disconnection • estimate and bill you for any amount we’ve undercharged or not charged you • report your actions to the police and help the police with their investigation, and • take action to recover from you: - unpaid Charges - the cost of repair or replacement of any damaged assets belonging to us, your Distributor or meter provider, and - any other reasonable costs incurred by us (like investigation and legal costs). If any of these circumstances apply… The situation When the Market Contract ends You enter into a new contract with us for the same Supply Address. The date we start providing energy under the new contract, or a date we’ve both agreed to. You and we agree.* The date we’ve agreed. You enter into a contract with another retailer for the Supply Address.† Address. The date we cease to be Responsible for the Supply Address. Another person enters into a contract with us for the Supply Address. The date we start providing energy to that other person under the contract. You ask for the Supply Address to be disconnected. The date a final meter read is taken and your meter is disconnected. * If this happens and we’re Responsible for the Supply Address, we’ll continue to sell you energy at the Standing Offer Prices relevant to the Supply Address (without any Benefits). † If this happens, and you cancel the new contract during the cooling-off period given to you in the Regulations, and we were Responsible for the Supply Address immediately before you entered into the new contract, the Supply Address will be transferred back to us. In that case, the Market Contract will apply from the day we become Responsible for the Supply Address again. Any other related contracts you had with us before entering the new contract may also continue to apply from this day. The situation When the Market Contract ends The Supply Address is disconnected under clause 22 and you don’t have a right to be reconnected. Ten Business Days from the date of disconnection. We retire your Energy Plan.* No earlier than 20 Business Days from the date of our written notice to you. There’s a Retailer of Last Resort Event. The date that we can no longer sell you energy. * If this happens and we’re Responsible for the Supply Address, we’ll continue to sell you energy at the Standing Offer Prices relevant to the Supply Address (without any Benefits).