Errors and Questions. In case of errors or questions about your transactions, you should as soon as possible notify us via one of the following:
1. Telephone us at 000-000-0000 during customer service hours
2. Contact us by using the application's e-messaging feature If you think your statement is incorrect or you need more information about a Service transaction listed on the statement, we must hear from you no later than sixty (60) days after the FIRST statement was sent to you on which the problem or error appears. You must:
1. Tell us your name and Service account number;
2. Describe the error or the transaction in question, and explain as clearly as possible why you believe it is an error or why you need more information; and,
3. Tell us the dollar amount of the suspected error. If you tell us verbally, we may require that you send your complaint in writing within ten (10) Business Days after your verbal notification. We will tell you the results of our investigation within ten (10) Business Days after we hear from you, and will correct any error promptly. However, if we require more time to confirm the nature of your complaint or question, we reserve the right to take up to forty-five (45) days to complete our investigation. If we decide to do this, we will provisionally credit your Payment Account within ten (10) Business Days for the amount you think is in error. If we ask you to submit your complaint or question in writing and we do not receive it within ten (10) Business Days, we may not provisionally credit your Payment Account. If it is determined there was no error we will mail you a written explanation within three (3) Business Days after completion of our investigation. You may ask for copies of documents used in our investigation. The Service may revoke any provisional credit provided to you if we find an error did not occur.
Errors and Questions. In case of errors or questions about your transactions, you should as soon as possible notify us via one of the following:
Errors and Questions. In case of errors or questions about your electronic transfers, contact us immediately if you think your periodic statement is wrong or if you need more information about a transfer. We must hear from you no later than sixty (60) days after the FIRST periodic statement was made available to you on which the problem or error appeared. You will need to tell us the following: • Your name and account number (if any). • Describe the error, payment, or the transfer you are unsure about, and explain as clearly as you can why you believe it is an error or why you need more information. • The dollar amount of the suspected error. If you tell us orally, we may require you to send us the complaint or question in writing within ten (10) business days. We will determine whether an error occurred within ten (10) business days after we hear from you and will correct any error promptly. If we need more time, however, we may take up to forty-five (45) days to investigate a complaint or question. If we decide to do this, we will credit your account within ten (10) business days for the amount you think is in error, so that you will have the use of the money during the time it takes us to complete our investigation. If we ask you to put your complaint or question in writing and we do not receive it within ten (10) business days, we may not credit your account. For errors involving new accounts, point-of-sale, or foreign-initiated transactions, we may take up to ninety (90) days to investigate your complaint or question. For new accounts, we may take up to twenty (20) business days to credit your account for the amount you think is in error. We will tell you the results within three (3) business days after completing our investigation. If we decide that there was no error, we will send you a written explanation. You may request copies of the documents that were used in the investigation.
Errors and Questions. In case of errors or questions about your transactions, you should as soon as possible notify us through one of the following methods: Telephone us at: (000) 000-0000 during customer service hours; Write us at: 000 Xxx. 00 Xxxx, X.X. Drawer F, Bastrop, Texas 78602
Errors and Questions. In case of errors or questions about your use of the Account Funding Services, you should as soon as possible notify us via the contact information posted on our Internet Web site.
Errors and Questions. In case of errors or questions about your transactions, you should as soon as possible notify us via one of the following:
1. Telephone us at 000-000-XXXX during normal business hours;
2. Contact us by using the application's Secure Messages feature; and/or,
3. Write us at: FIRSTRUST BANK Attention: Customer Care 0 Xxxxxx Xxxxx Xxxxx Xxxxxxx, XX 00000 If you think your statement is incorrect or you need more information about a Service transaction listed on the statement, we must hear from you no later than sixty (60) days after the FIRST statement was sent to you on which the problem or error appears. You must:
1. Tell us your name and Service account number;
2. Describe the error or the transaction in question, and explain as clearly as possible why you believe it is an error or why you need more information; and,
3. Tell us the dollar amount of the suspected error. If you tell us verbally, we may require that you send your complaint in writing within ten (10) Business Days after your verbal notification. We will tell you the results of our investigation within ten (10) Business Days after we hear from you, and will correct any error promptly. However, if we require more time to confirm the nature of your complaint or question, we reserve the right to take up to forty-five (45) days to complete our investigation. If we decide to do this, we will provisionally credit your Payment Account within ten (10) Business Days for the amount you think is in error. If we ask you to submit your complaint or question in writing and we do not receive it within ten
Errors and Questions. In case of errors and/or questions about your electronic transfers, telephone us at (000) 000-0000 or (000) 000-0000 or write us at the address below. You will need to tell us:
Errors and Questions. In case of errors or questions about your electronic transfers, telephone us at 000.000.0000 or write us at: Plumas Bank, 00 X. Xxxxxx Avenue, Quincy, CA 95971, as soon as you can, if you think your statement is wrong or if you need more information about a transfer listed on the statement. We must hear from you no later than sixty (60) days after we sent you the FIRST statement on which the problem or error appeared.
Errors and Questions. This section applies only to consumer accounts. In case of errors or questions about your transactions, you should notify us as soon as possible by one of the following:
Errors and Questions. You agree to examine your Account Statements each month and immediately report any discrepancies or errors by calling us at the telephone number listed in SECTION A above. If you fail to notify us of discrepancies or errors within fourteen (14) days from the date of any Account Statement containing such information, we will be entitled to treat such information as being correct in all respects.
