Errors and Questions. In case of errors or questions about your transactions, you should as soon as possible notify us via one of the following:
Errors and Questions. If you have questions or you think there has been an error concerning the Services, you should contact us at 1-800-732- 0642 or (000) 000-0000, or write to us at Mayville State Bank, Internet Banking Services, P.O. Box 650, MI 48744. We must hear from you within 60 calendar days after we have sent the first paper or online monthly statement on which the problem or error first appeared. If you notify us verbally, we may require you to send your complaint or question in writing within 10 business days of the verbal notice. We will need to know the following for all errors: Your name and account number; A description of the error or the transfer you are unsure about and an explanation of why you believe it is an error or why you need additional information; The dollar amount of the suspected error; and For a Bill Pay issue - the checking account number used to pay the bill, payee name, date payment was scheduled, payment amount, reference number and payee account number. We will advise you of the results of our investigation within 10 business days after we hear from you and will promptly correct any error we have made. If we need additional time to complete our investigation, we may take up to 45 days but we will provisionally re-credit your account within 10 business days for the amount you think is in error. If we ask you to put your complaint or question in writing and we do not receive it within 10 business days after the request, we will not re-credit your account. If we determine that there was no error, we will send you a written explanation within 3 business days after we complete our investigation. You may request copies of documents that we used in our investigation.
Errors and Questions. In case of errors or questions about your electronic transactions, you should notify us as soon as possible through one of the following methods: • Telephone us at (000)000-0000 during regular business hours; • Write to us at Relyance Bank Account Services Department, P. O. Xxx 0000, Xxxx Xxxxx, XX 00000 or • Contact us by using the secure messaging feature within the Service. If you think your statement is incorrect or you need more information about an electronic transfer or Xxxx Payment transaction listed on the statement, we must hear from you no later than sixty (60) days after the FIRST statement was sent to you on which the problem or error appears. You must:
Errors and Questions. In case of errors or questions about your electronic transfers or payments, you should contact us at any time, seven days a week, or write us as soon as you can, at the address or phone number set forth in Section 3 if you think that your statement is wrong or if you need more information about a transfer or payment listed on the statement. We must hear from you no later than sixty (60) days after we sent you the FIRST statement on which the problem or error appeared. Tell us your name and the account number(s) of the account(s) involved. Describe the error or the transfer or payment you are uncertain about, and explain as clearly as you can why you believe it is an error or why you need more information. Tell us the dollar amount of the suspected error. If you tell us in person or by telephone, we may require that you send us your complaint or question in writing within ten (10) Business Days. We will determine whether an error occurred within 10 Business Days (20 Business Days if the transfer involved a new account) after we hear from you and will correct any error promptly. If we need more time, however, we may take up to 45 days (90 days if the transfer involved a new account) to investigate your complaint or question. If we decide to do this, we will credit your account within 10 business days (20 business days if the transfer involved a new account) for the amount you think is in error, so that you will have the use of your money during the time it takes us to complete our investigation. If we ask you to put your complaint or question in writing and we do not receive it within 10 business days, we may not credit your account. Your account is considered a new account for the first 30 days after the first deposit is made, unless each of you already has an established account with us before this account is opened. If we find there was no error, we will send you a written explanation within three (3) Business Days after we finish our investigation. You may ask for copies of the documents that we used in our investigation; if we provisionally credit your account, we may take back the amount of any credit if we find that an error did not occur. ADDITIONAL TERMS APPLICABLE ONLY TO TRANSFER AND XXXX PAYMENT SERVICES FOR BUSINESS ACCOUNTS
Errors and Questions. In case of errors or questions about your transactions, you should as soon as possible notify us through one of the following methods: Telephone us during customer service hours; 000-000-0000 Write us at: American Bank, 0000 X. Xxxxxxxx Xx. Xxxxxxxxx, XX 00000
Errors and Questions. In case of errors or questions about your use of the Account Funding Services, you should as soon as possible notify us via the contact information posted on our Internet Web site.
Errors and Questions. If you have questions or think there has been an error about funds transfers or bill payments made through the Services, you should contact us at (000) 000-0000 or (000) 000-0000. We must hear from you no later than 60 days after we have sent the first paper or electronic monthly statement on which the problem or error appeared. If you notify us verbally, we may require that you send us your complaint or question in writing within ten business days. We are going to need to know the following: Your name and account number. A description of the error or the transfer you are unsure about and an explanation of why you believe it is an error or why you need additional information. The dollar amount of the suspected error. For a bill payment issue, the checking account number used to pay the bill, payee name, date the payment was scheduled, payment amount, reference number, and payee account number for the payment in question. We will tell you the results of our investigation within a reasonable time after we hear from you, and we will correct any error. ESTATEMENT DISCLOSURE TERMS AND CONDITIONS eStatements OUCU Financial provides monthly account statements in either paper or electronic format. If you agree to receive your account statements electronically, paper statements will no longer be mailed to you. Your choice of notification format will apply to all sub-accounts (e.g., S1, L1, etc.) under your unique membership account number. Your notification will NOT apply to credit card statements. You may obtain a paper copy of any transaction documentation you may require through OUCU Financial Online Banking access or by calling OUCU Financial at (000) 000-0000. You may change the format (paper or electronic) in which you receive statements or your electronic contact information (i.e., e-mail address) at any time on OUCU Financial Home Banking or by calling OUCU Financial. We will notify you at your electronic address of the availability of monthly statements, new disclosure material, and any changes in hardware or software that may impact your ability to retrieve electronically formatted information. You agree to notify the Credit Union of changes to your email address and other contact information. Your eStatements are available for viewing and printing on OUCU Financial Online Banking for 36 months from the statement date. After that time, you may request a paper copy of your statement by contacting OUCU Financial. Fees may apply for paper statement copies th...
Errors and Questions. In case of errors or questions about your electronic transfers, call or write us at the telephone number or address listed in this disclosure, as soon as you can, if you think your statement is wrong or if you need more information about a transfer listed on the statement. We must hear from you no later than sixty (60) days after we sent the FIRST statement on which the problem or error appeared.
Errors and Questions. In case of any questions about Online Banking or your Business Accounts contact us by calling us at 0-000-000-0000, sending us a secure e-mail message through our secure messaging system in Online Banking, or writing to us at BMO Xxxxxx, X.X. Xxx 00000, Xxxxxxxx, XX 00000-0000. If you have questions about electronic transaction or payments or if you think that your statement is wrong or you need more information about a transfer listed on the statement, contact us immediately by telephone, electronically or in writing as specified above. We must hear from you no later than thirty (30) days after we provided or otherwise made available to you the FIRST statement on which the problem or error appeared. Failure to so notify us will preclude you from being able to assert a claim based on such problem or error. Any errors reported to us will be investigated by us and we will advise you of the results of our investigation.
Errors and Questions. This section applies only to consumer accounts. In case of errors or questions about your transactions, you should notify us as soon as possible by one of the following:
