Common use of Grievance Policy and Procedure Clause in Contracts

Grievance Policy and Procedure. A grievance or appeal may be filed with Plan up to 180 days following any incident that is the subject of a Member’s dissatisfaction. Plan's grievance and appeal policy and procedures are available by calling Plan’s Customer Care Department or a Plan Provider. The attached Member Handbook includes a complete description of Plan’s appeals and grievance procedures and dispute resolution processes for Members.