Common use of Grievances Redressal Procedure Clause in Contracts

Grievances Redressal Procedure. If You/Insured Person have a grievance that requires to be redressed, You/Insured Person may contact Us with the details of the grievance through: Our website: xxx.xxxxxxxxxxxx.xxx Email: xxxxxxxxxxxx@xxxxxxxxxxxx.xxx Senior Citizens may write to us at - Xxxxxxxxxxxxxxxxxxxx@XxxxxxxXxxxx.xxx Toll Free: 0000-000-0000 Contact No.: + 00 00 00000000 Courier: Any of Our Branch office or corporate office during business hours. You/Insured Person may also approach the grievance cell at any of Our branches with the details of the grievance during Our working hours from Monday to Friday. If You/Insured Person are not satisfied with Our redressal of Your grievance through one of the above methods, You/ Insured Person may contact Our Head of Customer Service at the Grievance Cell, ManipalCigna Health Insurance Company Limited, 401/402, Xxxxxx Titanium, Western Express Highway, Goregaon (East), Mumbai - 400063. or E-mail at - xxxxxxxxxxxxxxxx@xxxxxxxxxxxx.xxx. Further, If You/Insured Person are not satisfied with Our redressal of Your grievance through one of the above methods, You/Insured Person may approach the nearest insurance ombudsman for resolution of Your grievance. The contact details of ombudsman offices are attached as Annexure I to this Policy document. You may also approach the Insurance Ombudsman if your complaint is open for more than 30 days from the date of filing the complaint. IRDAI Integrated Grievance Management System - xxxxx://xxxx.xxxx.xxx.xx/

Grievances Redressal Procedure. ManipalCigna Lifestyle Protection Group Policy | UIN: CTTHLGP18101V021718 If You/Insured Person may have a grievance that requires to be redressed, You/You/ Insured Person may contact Us with the details of the grievance through: Our website: xxx.xxxxxxxxxxxx.xxx <<xxx.xxxxxxxxxxxx.xxx>> Email: xxxxxxxxxxxx@xxxxxxxxxxxx.xxx Senior Citizens may write to us at - Xxxxxxxxxxxxxxxxxxxx@XxxxxxxXxxxx.xxx <<xxxxxxxxxxxxxx@xxxxxxxxxxxx.xxx>> Toll FreeFree : <<0000-000-0000 0000>> Contact No.. : + 00 00 00000000 Fax: <<000 00000000>> Courier: Any of Our Branch office office or corporate office office during business hours. You/You/ Insured Person may also approach the grievance cell at any of Our branches with the details of the grievance during Our working hours from Monday to Friday. If You/Insured Person are not satisfied with Our redressal of Your grievance through one of the above methods, You/ Insured Person may contact Our Head of Customer Service at the Grievance Cell, ManipalCigna Health Insurance Company Limited, 401/402, Xxxxxx Titanium, Western Express Highway, Goregaon (East), Mumbai - 400063. or E-mail at - xxxxxxxxxxxxxxxx@xxxxxxxxxxxx.xxx. Further, If You/Insured Person are not satisfied with Our redressal of Your grievance through one of the above methods, You/Insured Person may contact Our Head of Customer Service at The Grievance Cell, ManipalCigna Health Insurance Company Limited, << ManipalCigna Health Insurance Company Limited, 000/000, Xxxxxx Xxxxxxxx, Western Express Highway, Goregaon (East), Mumbai – 400063 >> or email << xxxxxxxxxxxxxxxx@xxxxxxxxxxxx.xxx >>. If You/ Insured Person are not satisfied with Our redressal of grievance through one of the above methods, You/ Insured Person may approach the nearest insurance ombudsman Insurance Ombudsman for resolution of Your the grievance. The contact details of ombudsman offices are Ombudsman offices attached as Annexure I to this Policy document. You may also approach the Insurance Ombudsman ombudsman if your complaint is open for more than 30 days from the date of filing the complaint. IRDAI Integrated Grievance Management System - xxxxx://xxxx.xxxx.xxx.xx/.

Grievances Redressal Procedure. The Company is committed to extend the best possible services to its customers. However, If You/Insured Person have a grievance that requires Insured Person wish the Company to be redressedredress, You/Insured Person may contact Us the Company with the details of the his/her grievance through: Our website: xxx.xxxxxxxxxxxx.xxx Email: xxxxxxxxxxxx@xxxxxxxxxxxx.xxx xxxxxxxxxxxxxx@xxxxxxxxxxxx.xxx Senior Citizens may write to us at - Xxxxxxxxxxxxxxxxxxxx@XxxxxxxXxxxx.xxx at: Seniorcitizensupport XxxxxxxXxxxx.xxx Toll Freefree: 00001800-000102-0000 Contact No.4462 Address: + 00 00 00000000 Courier: Any of Our Branch office or corporate office during business hours. You/Insured Person may also approach the grievance cell at any of Our branches with the details of the grievance during Our working hours from Monday to Friday. If You/Insured Person are not satisfied with Our redressal of Your grievance through one of the above methods, You/ Insured Person may contact Our Head of Customer Service at the Grievance Cell, ManipalCigna Health Insurance Company Limited, 401/402, Xxxxxx Titanium, Western Express Highway, Goregaon (East), Mumbai - 400063. Mumbai-400063, India Contact No.: 000 00000000 Courier: Any of the Company's Branch office or E-mail at - xxxxxxxxxxxxxxxx@xxxxxxxxxxxx.xxx. Further, If You/corporate office The Insured Person are may also approach the grievance cell at any of the Company's branches with the details of the grievance during the Company's working hours from Monday to Friday. For lack of a response or if the resolution still does not satisfied with Our redressal of Your grievance meet the expectations through one of the above methods, You/Insured Person may approach contact the nearest insurance ombudsman for resolution Company's Head of Your Customer Service at xxxxxxxxxxxxxxxx@xxxxxxxxxxxx.xxx If the Insured Person/Policyholder is not satisfied with the Company's redressal, he/she may use the Integrated Grievance Management Services (IGMS). For registration on IGMS, please visit the IRDAI website: xxx.xxxx.xxx.xx. In case the Insured Person has not got his/her grievances resolved by the Company Or, If Insured Person is not satisfied with the Company's redressal of the grievance. The contact details of ombudsman offices are attached as Annexure I to this Policy document. You , he/she may also approach the Insurance Ombudsman if your his/her complaint is open for more than 30 days from the date of filing the complaint. IRDAI Integrated Grievance Management System - xxxxx://xxxx.xxxx.xxx.xx/The contact details of Ombudsman offices are mentioned below:

Grievances Redressal Procedure. If You/Insured Person may have a grievance that requires to be redressed, You/Insured Person may contact Us with the details of the grievance through: Our website: xxx.xxxxxxxxxxxx.xxx Email: xxxxxxxxxxxx@xxxxxxxxxxxx.xxx xxxxxxxxxxxxxx@xxxxxxxxxxxx.xxx Senior Citizens may write to us at - Xxxxxxxxxxxxxxxxxxxx@XxxxxxxXxxxx.xxx xxxxxxxxxxxxxxxxxxxx@xxxxxxxxxxxx.xxx Toll Free: 0000-000-0000 Contact No.: + 00 00 00000000 000 0000 0000 Courier: Any of Our Branch office office or corporate office office during business hours. You/You/ Insured Person may also approach the grievance cell at any of Our branches with the details of the grievance during Our working hours from Monday to Friday. If You/Insured Person are not satisfied with Our redressal of Your grievance through one of the above methods, You/ Insured Person may contact Our Head of Customer Service at the Grievance Cell, ManipalCigna Health Insurance Company Limited, 401/402, Xxxxxx Titanium, Western Express Highway, Goregaon (East), Mumbai - 400063. or E-mail at - xxxxxxxxxxxxxxxx@xxxxxxxxxxxx.xxx. Further, If You/Insured Person are not satisfied with Our redressal of Your grievance through one of the above methods, You/Insured Person may contact Our Head of Customer Service at The Grievance Cell, ManipalCigna Health Insurance Company Limited, ManipalCigna Health Insurance Company Limited, 000/000, Xxxxxx Xxxxxxxx, Western Express Highway, Goregaon (East), Mumbai - 400063. or E-mail at- xxxxxxxxxxxxxxxx@xxxxxxxxxxxx.xxx. If You/ Insured Person are not satisfied with Our redressal of grievance through one of the above methods, You/ Insured Person may approach the nearest insurance ombudsman Insurance Ombudsman for resolution of Your the grievance. The contact details of ombudsman offices are Ombudsman offices attached as Annexure I to this Policy document. You may also approach the Insurance Ombudsman if your complaint is open for more than 30 days from the date of filing the complaint. IRDAI Integrated Grievance Management System - xxxxx://xxxx.xxxx.xxx.xx/

Grievances Redressal Procedure. If You/Insured Person you have a grievance that requires you wish us to be redressedredress, You/Insured Person you may contact Us us with the details of the grievance through: through Our website: xxx.xxxxxxxxxxxx.xxx Email: xxxxxxxxxxxx@xxxxxxxxxxxx.xxx xxxxxxxxxxxxxx@xxxxxxxxxxxx.xxx, Senior Citizens may write to us at - Xxxxxxxxxxxxxxxxxxxx@XxxxxxxXxxxx.xxx at: xxxxxxxxxxxxxxxxxxxx@xxxxxxxxxxxx.xxx Toll Free: 0000-000-0000 Contact No.: + 00 00 00000000 Courier: Any of Our Branch office or corporate office during business hours. You/If Insured Person may also approach the grievance cell at any of Our branches with the details of the grievance during Our working hours from Monday to Friday. If You/Insured Person are is not satisfied with Our the redressal of Your grievance through one of the above methods, You/ Insured Person insured person may contact Our Head of Customer Service at the grievance officer at, ‘The Grievance Cell, ManipalCigna Health Insurance Company Limited, 401/402Techweb center 2nd Floor New Link Rd, Xxxxxx TitaniumAnand Nagar, Western Express HighwayJogeshwari West, Goregaon (East)Mumbai, Mumbai - 400063. Maharashtra 400102, India or E-mail at - Email: xxxxxxxxxxxxxxxx@xxxxxxxxxxxx.xxx. FurtherFor updated details of grievance officer, kindly refer link: xxxxx://xxx. xxxxxxxxxxxx.xxx/xxxxxxxxx-xxxxxxxxx If You/Insured Person are person is not satisfied with Our the redressal of Your grievance through one of the above methods, You/the Insured Person may also approach the nearest insurance ombudsman office of Insurance Ombudsman of the respective area/region for resolution redressal of Your grievancegrievance as per Insurance Ombudsman Rules 2017. The contact details of ombudsman offices are Ombudsman offices attached as Annexure I to this Policy document. Grievance may also be lodged at IRDAI complaints management system: xxxxx://xxxxxxxxxxx.xxxxx.xxx.xx/ You may also approach the Insurance Ombudsman if your complaint is open for more than 30 days from the date of filing the complaint. IRDAI Integrated Grievance Management System The office Name and address details applicable for your state can be obtained from - xxxxx://xxxx.xxxx.xxx.xx/https:/ xxx.xxxxxx.xx.xx/ Ombudsman.