Common use of Grievances Redressal Procedure Clause in Contracts

Grievances Redressal Procedure. ManipalCigna Lifestyle Protection Group Policy | UIN: CTTHLGP18101V021718 If You/Insured Person may have a grievance that requires to be redressed, You/ Insured Person may contact Us with the details of the grievance through: Our website: <<xxx.xxxxxxxxxxxx.xxx>> Email: <<xxxxxxxxxxxxxx@xxxxxxxxxxxx.xxx>> Toll Free : <<0000-000-0000>> Contact No. : + 00 00 00000000 Fax: <<000 00000000>> Courier: Any of Our Branch office or corporate office during business hours. You/ Insured Person may also approach the grievance cell at any of Our branches with the details of the grievance during Our working hours from Monday to Friday. If You/ Insured Person are not satisfied with Our redressal of Your grievance through one of the above methods, You/Insured Person may contact Our Head of Customer Service at The Grievance Cell, ManipalCigna Health Insurance Company Limited, << ManipalCigna Health Insurance Company Limited, 000/000, Xxxxxx Xxxxxxxx, Western Express Highway, Goregaon (East), Mumbai – 400063 >> or email << xxxxxxxxxxxxxxxx@xxxxxxxxxxxx.xxx >>. If You/ Insured Person are not satisfied with Our redressal of grievance through one of the above methods, You/ Insured Person may approach the nearest Insurance Ombudsman for resolution of the grievance. The contact details of Ombudsman offices attached as Annexure I to this Policy document. You may also approach the Insurance ombudsman if your complaint is open for more than 30 days from the date of filing the complaint.

Grievances Redressal Procedure. ManipalCigna Lifestyle Protection Group Policy | UIN: CTTHLGP18101V021718 The Company is committed to extend the best possible services to its customers. However, If You/Insured Person may have a grievance that requires Insured Person wish the Company to be redressedredress, You/ Insured Person may contact Us the Company with the details of the his/her grievance through: Our website: <<xxx.xxxxxxxxxxxx.xxx>> xxx.xxxxxxxxxxxx.xxx Email: <<xxxxxxxxxxxxxx@xxxxxxxxxxxx.xxx>> xxxxxxxxxxxxxx@xxxxxxxxxxxx.xxx Senior Citizens may write to us at: Seniorcitizensupport XxxxxxxXxxxx.xxx Toll Free free: <<00001800-000102-0000>> 4462 Address: ManipalCigna Health Insurance Company Limited, 401/402, Xxxxxx Titanium, Western Express Highway, Goregaon East, Mumbai-400063, India Contact No. .: + 00 00 000 00000000 Fax: <<000 00000000>> Courier: Any of Our the Company's Branch office or corporate office during business hours. You/ The Insured Person may also approach the grievance cell at any of Our the Company's branches with the details of the grievance during Our the Company's working hours from Monday to Friday. If You/ Insured Person are Escalation Level 1 For lack of a response or if the resolution still does not satisfied with Our redressal of Your grievance meet the expectations through one of the above methods, You/Insured Person may contact Our the Company's Head of Customer Service at The Grievance Cell, ManipalCigna Health Insurance Company Limited, << ManipalCigna Health Insurance Company Limited, 000/000, Xxxxxx Xxxxxxxx, Western Express Highway, Goregaon (East), Mumbai – 400063 >> or email << xxxxxxxxxxxxxxxx@xxxxxxxxxxxx.xxx >>. Escalation Level 2 If You/ the Insured Person are Person/Policyholder is not satisfied with Our redressal of grievance through one of the above methodsCompany's redressal, You/ he/she may use the Integrated Grievance Management Services (IGMS). For registration on IGMS, please visit the IRDAI website: xxx.xxxx.xxx.xx. Escalation Level 3 In case the Insured Person may approach has not got his/her grievances resolved by the nearest Insurance Ombudsman for resolution Company Or, If Insured Person is not satisfied with the Company's redressal of the grievance. The contact details of Ombudsman offices attached as Annexure I to this Policy document. You , he/she may also approach the Insurance ombudsman Ombudsman if your his/her complaint is open for more than 30 days from the date of filing the complaint.. The contact details of Ombudsman offices are mentioned below:

Grievances Redressal Procedure. ManipalCigna Lifestyle Protection Group Policy | UIN: CTTHLGP18101V021718 If You/Insured Person may have a grievance that requires to be redressed, You/ You/Insured Person may contact Us with the details of the grievance through: Our website: <<xxx.xxxxxxxxxxxx.xxx>> xxx.xxxxxxxxxxxx.xxx Email: <<xxxxxxxxxxxxxx@xxxxxxxxxxxx.xxx>> xxxxxxxxxxxxxx@xxxxxxxxxxxx.xxx Senior Citizens may write to us at - xxxxxxxxxxxxxxxxxxxx@xxxxxxxxxxxx.xxx Toll Free Free: <<0000-000-0000>> 0000 Contact No. .: + 00 00 00000000 Fax: <<000 00000000>> 0000 0000 Courier: Any of Our Branch office or corporate office during business hours. You/ Insured Person may also approach the grievance cell at any of Our branches with the details of the grievance during Our working hours from Monday to Friday. If You/ Insured Person are not satisfied with Our redressal of Your grievance through one of the above methods, You/Insured Person may contact Our Head of Customer Service at The Grievance Cell, ManipalCigna Health Insurance Company Limited, << ManipalCigna Health Insurance Company Limited, 000/000, Xxxxxx Xxxxxxxx, Western Express Highway, Goregaon (East), Mumbai – 400063 >> - 400063. or email << xxxxxxxxxxxxxxxx@xxxxxxxxxxxx.xxx >>E-mail at- xxxxxxxxxxxxxxxx@xxxxxxxxxxxx.xxx. If You/ Insured Person are not satisfied with Our redressal of grievance through one of the above methods, You/ Insured Person may approach the nearest Insurance Ombudsman for resolution of the grievance. The contact details of Ombudsman offices attached as Annexure I to this Policy document. You may also approach the Insurance ombudsman Ombudsman if your complaint is open for more than 30 days from the date of filing the complaint.. IRDAI Integrated Grievance Management System - xxxxx://xxxx.xxxx.xxx.xx/

Grievances Redressal Procedure. ManipalCigna Lifestyle Protection Group Policy | UIN: CTTHLGP18101V021718 If You/Insured Person may have a grievance that requires to be redressed, You/ You/Insured Person may contact Us with the details of the grievance through: Our website: <<xxx.xxxxxxxxxxxx.xxx>> xxx.xxxxxxxxxxxx.xxx Email: <<xxxxxxxxxxxxxx@xxxxxxxxxxxx.xxx>> xxxxxxxxxxxx@xxxxxxxxxxxx.xxx Senior Citizens may write to us at - Xxxxxxxxxxxxxxxxxxxx@XxxxxxxXxxxx.xxx Toll Free Free: <<0000-000-0000>> 0000 Contact No. .: + 00 00 00000000 Fax: <<000 00000000>> Courier: Any of Our Branch office office or corporate office office during business hours. You/ You/Insured Person may also approach the grievance cell at any of Our branches with the details of the grievance during Our working hours from Monday to Friday. If You/Insured Person are not satisfied with Our redressal of Your grievance through one of the above methods, You/ Insured Person may contact Our Head of Customer Service at the Grievance Cell, ManipalCigna Health Insurance Company Limited, 401/402, Xxxxxx Titanium, Western Express Highway, Goregaon (East), Mumbai - 400063. or E-mail at - xxxxxxxxxxxxxxxx@xxxxxxxxxxxx.xxx. Further, If You/Insured Person are not satisfied with Our redressal of Your grievance through one of the above methods, You/Insured Person may contact Our Head of Customer Service at The Grievance Cell, ManipalCigna Health Insurance Company Limited, << ManipalCigna Health Insurance Company Limited, 000/000, Xxxxxx Xxxxxxxx, Western Express Highway, Goregaon (East), Mumbai – 400063 >> or email << xxxxxxxxxxxxxxxx@xxxxxxxxxxxx.xxx >>. If You/ Insured Person are not satisfied with Our redressal of grievance through one of the above methods, You/ Insured Person may approach the nearest Insurance Ombudsman insurance ombudsman for resolution of the Your grievance. The contact details of Ombudsman offices ombudsman offices are attached as Annexure I to this Policy document. You may also approach the Insurance ombudsman Ombudsman if your complaint is open for more than 30 days from the date of filing the complaint.. IRDAI Integrated Grievance Management System - xxxxx://xxxx.xxxx.xxx.xx/