Grievances Unrelated to Claims. We encourage you to discuss any complaint that you may have about any aspect of your dental treatment with the dentist that furnished the care. In most cases, issues can be more easily resolved when they are raised when they occur. If, however, you remain dissatisfied or prefer not to take up the issue with your dentist, you may access our complaint and grievance procedures. You may also access our complaint and grievance procedures if you have a complaint about our service or about one of our employees. In order to start a grievance, please call our Customer Service Department at (000) 000-0000 or 0-000-000-0000. The Customer Service Department will log in your call and begin working towards the resolution of your complaint. The grievance procedures described in this Section 7.2 do not apply to dentally necessity determinations ( in Section 7.3), complaints regarding payments ( in Section 7.2), claims of dental malpractice or to allegations that we are liable for the professional negligence of any dentist or other health care provider furnishing services under this agreement.
Appears in 9 contracts
Samples: Subscriber Agreement, Subscriber Agreement, Subscriber Agreement
Grievances Unrelated to Claims. We encourage you to discuss any complaint that you may have about any aspect of your dental treatment with the dentist that furnished the care. In most cases, issues can be more easily resolved when they are raised when they occur. If, however, you remain dissatisfied or prefer not to take up the issue with your dentist, you may access our complaint and grievance procedures. You may also access our complaint and grievance procedures if you have a complaint about our service or about one of our employees. In order to start a grievance, please call our Customer Service Department at (000) 000-0000 or 0-000-000-0000. The Customer Service Department will log in your call and begin working towards the resolution of your complaint. The grievance procedures described in this Section 7.2 do not apply to dentally dental necessity determinations ( in Section 7.3)determinations, complaints regarding payments ( in Section 7.2)payments, claims of dental malpractice or to allegations that we are liable for the professional negligence of any dentist or other health care provider furnishing services under this agreement.
Appears in 2 contracts
Samples: Subscriber Agreement, Subscriber Agreement
Grievances Unrelated to Claims. We encourage you to discuss any complaint that you may have about any aspect of your dental treatment with the dentist that furnished the care. In most cases, issues can be more easily resolved when they are raised when they occur. If, however, you remain dissatisfied or prefer not to take up the issue with your dentist, you may access our complaint and grievance procedures. You may also access our complaint and grievance procedures if you have a complaint about our service or about one of our employees. In order to start a grievance, please call our Customer Service Department at (000) 000-0000 or 0-000-000-0000. The Customer Service Department will log in your call and begin working towards the resolution of your complaint. The grievance procedures described in this Section 7.2 7.5 do not apply to dentally necessity determinations ( in Section 7.3), complaints regarding payments ( in Section 7.2), claims of dental malpractice or to allegations that we are liable for the professional negligence of any dentist or other health care provider furnishing services under this agreement.
Appears in 1 contract
Samples: Subscriber Agreement