Habitability Complaint Procedure. Each household must be informed in writing of the habitability complaint process and assured that complaints regarding their housing unit’s safety and habitability will not affect the household’s program eligibility. Households must be informed at the time of move-in or, if they are already living in the unit, at the time of program enrollment. Each landlord must be informed in writing of the habitability complaint process and that subsidy payments to landlords may be terminated if landlords fail to resolve habitability issues according to the Washington State Landlord-Tenant Act (RCW 59.18). Landlords must be informed prior to participant move-in, or, if they are already living in the unit, at the time of program enrollment. Lead/subgrantees must have a written procedure describing the response to complaints regarding unit safety and habitability. The procedure must include: ✓ Mandatory inspection when a complaint is reported using the HHS Form, HQS Inspection Form, or documenting the specific complaint in an alternate format that includes follow-up and resolution. ✓ Actions that will be taken to ensure habitability is restored and steps that may lead to termination of payment to a landlord if they fail to restore habitability according to the Washington Landlord-Tenant Act (RCW 59.18).
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