Have a plan for responding to Sample Clauses

Have a plan for responding to negative comments If an online commenter posts an inaccurate, accusatory, or negative comment about NCC on your NCC social media site, feel free to correct the inaccuracy but do so in a positive and polite way. Do not get into a lengthy negative discussion (more than three posts). If you find yourself in a position where the communications become lengthy (more than three comments) antagonistic or deal with sensitive topics, ask the Marketing Department staff for advice before responding. It is NCC’s policy only to remove comments that directly attack someone, threaten someone, or use profanity. Social media is a communication tool. At times there may be negative comments. The goal is through the use of communication to work through issues and accommodate all parties. If you see negative comments posted online about NCC please bring them to the attention the marketing department staff to learn what the best practices are for your chosen social media platform prior to starting any social media site. Contact the Marketing department at xxxxxxxxx@xxxxx.xxx for more information. While online comments about NCC are monitored it is always nice to have extra eyes looking out for NCC’s best interests. There is an online response team who discusses online comments and if it is appropriate for the College to respond. This team is made up of: the President, the Vice President - Institutional Advancement & External Affairs, and the Director of Marketing & Communications. In many cases the most appropriate thing to do is not respond and monitor the site.
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