Common use of Help and Information Clause in Contracts

Help and Information. If you have any queries about the Business Charge Card or require a copy of this Agreement or any document referred to in it, please contact your relationship team or Business Card Services in writing at Bank of Scotland plc, Xxxxxxxxx Xxxxxxxx Xxxx, Xxxxxxxxxxx, Xxxx, XX00 0XX or by telephone on 0345300 4709. These Business Charge Card Terms and Conditions can also be found on our website at xxx.xxxxxxxx.xxxxxxxxxxxxxx.xx.xx/xxxxxxxx-xxxx/xxxxx−and−charges/terms−and−conditions/. Our service promise If you experience a problem, we will always try to resolve it as quickly as possible. Please bring it to the attention of any member of staff. Our complaints procedures are published at xxxxxxxxxxxxxxxxxxxxxx.xx.xx/xxxxxxxxx. If you are dissatisfied with the outcome of a complaint that you have made to us, you may be eligible to refer the matter to the Financial Ombudsman Service (“FOS”). To understand whether you are eligible to refer the matter to the FOS, please speak to the FOS directly or refer to the FOS’ website at xxx.xxxxxxxxx-xxxxxxxxx.xxx.xx. Details of how to contact the FOS can also be found on our Website. Please contact us if you’d like this information in an alternative format such as Braille, large print or on audio tape. Find out more: • Go to xxx.xxxxxxxx.xxxxxxxxxxxxxx.xx.xx/xxxxxxxx-xxxx • Visit your local branch If you have a hearing or speech impairment you can use Text Relay (previously Typetalk) or if you would prefer to use a Textphone, please feel free to call us on 0000 000 0000 (lines open 7am-10pm Mon-Fri and 8am -6pm on Saturday).Calls may be monitored or recorded in case we need to check we have carried out your instructions correctly and to help improve our quality of service. Bank of Scotland plc. Registered office: Xxx Xxxxx, Xxxxxxxxx XX0 0XX. Registered in Scotland No. SC327000. Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. We subscribe to The Lending Code; copies of the Code can be obtained from xxx.xxxxxxxxxxxxxxxxxxxxx.xxx.xx Bank of Scotland plc is covered by the Financial Services Compensation Scheme and the Financial Ombudsman Service. (Please note that due to the schemes' eligibility criteria not all Bank of Scotland business customers will be covered by these schemes.) The Lloyds Banking Group includes companies using brands including Lloyds Bank, Halifax and Bank of Scotland and their associated companies.

Help and Information. If you have any queries about the Business Charge Card or require a copy of this Agreement or any document referred to in it, please contact your relationship team or Business Card Services in writing at Bank of Scotland plc, Xxxxxxxxx 00 Xxxxxxxx XxxxXxxxxx, XxxxxxxxxxxXxxxxxxxxx, Xxxx, XX00 Xxxxxxx Xxxxxxxxxx X0 0XX or by telephone on 0345300 47090000 000 0000. These Business Charge Card Terms and Conditions can also be found on our website at xxx.xxxxxxxx.xxxxxxxxxxxxxx.xx.xx/xxxxxxxx-xxxx/xxxxx−and−charges/terms−and−conditions/. xxxxxxxx.xxxxxxxxxxxxxx.xx.xx/xxxxxxxx-xxxx/ rates−and−charges/terms−and−conditions/ Our service promise promise. If you experience a problem, we will always try to resolve it as quickly as possible. Please bring it to the attention of any member of staff. Our complaints procedures are published at xxxxxxxxxxxxxxxxxxxxxx.xx.xx/xxxxxxxxx. xxxxxxxxxxxxxxxxxxxxxx.xx.xx/xxxxxxxxx If you are dissatisfied with the outcome of a complaint that you have made to us, you may be eligible to refer the matter to the Financial Ombudsman Service (“FOS”). To understand whether you are eligible to refer the matter to the FOS, please speak to the FOS directly or refer to the FOS’ website at xxx.xxxxxxxxx-xxxxxxxxx.xxx.xx. Details of how to contact the FOS can also be found on our Website. Please contact us if you’d like this information in an alternative format such as Braille, large print or on audio tapeaudio. Find out more: • Go to xxx.xxxxxxxx.xxxxxxxxxxxxxx.xx.xx/xxxxxxxx-xxxx • Visit your local branch If you have a hearing or speech impairment you can use Text Relay (previously Typetalk) or if you would prefer to use a Textphone, please feel free to call us on 0000 000 0000 (lines open 7am-10pm Mon-Fri 7am-10pm, Monday to Friday and 8am -6pm on Saturday).Calls 8am-6pm Saturday). xxxxxxxxxxxxxxxxxxxxxx.xx.xx Calls may be monitored or recorded in case we need to check we have carried out your instructions correctly and to help improve our quality of service. Bank of Scotland plc. Registered officeOffice: Xxx XxxxxThe Mound, Xxxxxxxxx XX0 0XXEdinburgh EH1 1YZ. Registered in Scotland No. SC327000. Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. We subscribe adhere to The the Standards of Lending Code; copies of Practice which are monitored and enforced by the Code can be obtained from LSB: xxx.xxxxxxxxxxxxxxxxxxxxx.xxx.xx Bank of Scotland plc is covered by the Financial Services Compensation Scheme and the Financial Ombudsman Service. (Please note that due to the schemes' ’ eligibility criteria not all Bank of Scotland business customers will be covered by these schemes.) The Lloyds Banking Group includes companies using brands including Lloyds Bank, Halifax and Bank of Scotland and their associated companies.. More information on the Lloyds Banking Group can be found at xxxxxxxxxxxxxxxxxx.xxx

Help and Information. If you have any queries about the Business Charge Credit Card or require a copy of this Agreement or any document referred to in it, please contact your relationship team or Business Card Services in writing at Bank of Scotland plc, Xxxxxxxxx 00 Xxxxxxxx XxxxXxxxxx, XxxxxxxxxxxXxxxxxxxxx, Xxxx, XX00 Xxxxxxx Xxxxxxxxxx X0 0XX or by telephone on 0345300 47090000 000 0000. These Business Charge Credit Card Terms terms and Conditions conditions and any documents referred to in these terms and conditions can also be found on our website at xxx.xxxxxxxx.xxxxxxxxxxxxxx.xx.xx/xxxxxxxx-xxxx/xxxxx−and−charges/terms−and−conditions/. xxx.xxxxxxxx.xxxxxxxxxxxxxx.xx.xx/xxxxxxxx-xxxx Our service promise If you experience a problem, we will always try to resolve it as quickly as possible. Please bring it to the attention of any member of staff. Our complaints procedures are published at xxxxxxxxxxxxxxxxxxxxxx.xx.xx/xxxxxxxxx. If you are dissatisfied with the outcome of a complaint that you have made to us, you may be eligible to refer the matter to the Financial Ombudsman Service (“FOS”). To understand whether you are eligible to refer the matter to the FOS, please speak to the FOS directly or refer to the FOS’ website at xxx.xxxxxxxxx-xxxxxxxxx.xxx.xx. Details of how to contact the FOS can also be found on our Website. Please contact us if you’d like this information in an alternative format such as Braille, large print or on audio tapeaudio. Find out more: • Go to xxx.xxxxxxxx.xxxxxxxxxxxxxx.xx.xx/xxxxxxxx-xxxx • Visit your local branch If you have a hearing or speech impairment you can use Text Relay (previously Typetalk) or if you would prefer to use a Textphone, please feel free to call us on 0000 000 0000 (lines open 7am-10pm Mon-Fri and 8am -6pm on Saturday).Calls Saturday). xxxxxxxxxxxxxxxxxxxxxx.xx.xx Calls may be monitored or recorded in case we need to check we have carried out your instructions correctly and to help improve our quality of service. Bank of Scotland plc. Registered office: Xxx Xxxxx, Xxxxxxxxx XX0 0XX. Registered in Scotland No. SC327000. Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. We subscribe to The Lending Code; copies of the Code can be obtained from xxx.xxxxxxxxxxxxxxxxxxxxx.xxx.xx Bank of Scotland plc is covered by the Financial Services Compensation Scheme and the Financial Ombudsman Service. (Please note that due to the schemes' eligibility criteria not all Bank of Scotland business customers will be covered by these schemes.) The Lloyds Banking Group includes companies using brands including Lloyds Bank, Halifax and Bank of Scotland and their associated companies. More information on the Lloyds Banking Group can be found at xxx.xxxxxxxxxxxxxxxxxx.xxx.

Help and Information. If you have any queries about the Business Charge Card Balance Balancer arrangements or require a copy of this Agreement or any document referred to in it, please contact your relationship team or Business Card Services in writing at Bank of Scotland plc, Xxxxxxxxx Xxxxxxxx Xxxx, Xxxxxxxxxxx, Xxxx, XX00 0XX or by telephone on 0345300 4709team. These Business Charge Card Terms terms and Conditions conditions can also be found on our website at xxx.xxxxxxxx.xxxxxxxxxxxxxx.xx.xx/xxxxxxxx-xxxx/xxxxx−and−charges/terms−and−conditions/. xxx.xxxxxxxxxxx.xx.xx We aim to provide the highest level of customer service possible. However if you do experience a problem we will always seek to resolve this as quickly and efficiently as possible. A copy of our “How to voice your concerns” leaflet can be obtained in branch or by contacting your relationship team. Our service promise If We aim to provide the highest level of customer service possible. However, if you experience a problem, we will always try seek to resolve it this as quickly and efficiently as possible. Please If something has gone wrong please bring it this to the attention of any member of staff. Our complaints The complaint procedures are also published at xxxxxxxxxxxxxxxxxxxxxx.xx.xx/xxxxxxxxx. If you are dissatisfied with the outcome of a complaint that you have made to us, you may be eligible to refer the matter to the Financial Ombudsman Service (“FOS”). To understand whether you are eligible to refer the matter to the FOS, please speak to the FOS directly or refer to the FOS’ website at xxx.xxxxxxxxx-xxxxxxxxx.xxx.xx. Details of how to contact the FOS can also be found on our Website. Please contact us if website xxx.xxxxxxxxxxx.xx.xx/xxxxxxxxx If you’d like this information in an alternative another format such as Braillelarge print, large print Braille or on audio tapeplease ask in branch. Find out more: • Go to xxx.xxxxxxxx.xxxxxxxxxxxxxx.xx.xx/xxxxxxxx-xxxx • Visit your local branch If you have a hearing or speech impairment you can use contact us using Text Relay (previously Typetalk) or if you would prefer to use a Textphone, please feel free to call us Textphone on 0000 000 0000 0345 835 3852 (lines are open 7am-10pm Mon-Fri and 7am to 8pm Monday to Friday, 9am -6pm on Saturday).Calls to 2pm Saturday). xxx.xxxxxxxxxxx.xx.xx Calls may be monitored or recorded in case we need to check we have carried out your instructions correctly and to help improve our quality of servicerecorded. TSB Bank of Scotland plc. Registered officeOffice: Xxx XxxxxXxxxx Xxxxxx House, Xxxxxxxxx XX0 0XX000 Xxxxxx Xxxxxx, Edinburgh EH2 4LH. Registered in Scotland NoScotland, no. SC327000SC95237. Authorised TSB Bank plc is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation AuthorityAuthority under registration number 191240. We subscribe TSB adheres to The Standards of Lending Code; copies of Practice for business customers, which are monitored and enforced by the Code can be obtained from xxx.xxxxxxxxxxxxxxxxxxxxx.xxx.xx Lending Standards Board: xxx.xxxxxxxxxxxxxxxxxxxxx.xxx.xx. To read more about our lending commitments to you go to xxx.xx.xx/xxxxxxxx-xxxxxxx-xxxxxxxx TSB Bank of Scotland plc is covered by the Financial Services Compensation Scheme and the Financial Ombudsman Service. (Please note that due to the schemes' ’ eligibility criteria not all Bank of Scotland TSB business customers will be covered by these schemes.) The Lloyds Banking Group includes companies using brands including Lloyds Bank, Halifax and Bank of Scotland and their associated companies.)

Help and Information. If you have any queries about the Business Charge Card or require a copy of this Agreement or any document referred to in it, please contact your relationship team or Business Card Services in writing at Bank of Scotland plc, Xxxxxxxxx Xxxxxxxx Xxxx, Xxxxxxxxxxx, Xxxx, XX00 0XX or by telephone on 0345300 47090000 000 0000. These Business Charge Card Terms terms and Conditions conditions can also be found on our website at xxx.xxxxxxxx.xxxxxxxxxxxxxx.xx.xx/xxxxxxxx-xxxx/xxxxx−and−charges/terms−and−conditions/. xxxxxxxxxxxxxxxxxxxxxx.xx.xx/xxxxx-xxx-xxxxxxx/ terms-and-conditions Our service promise promise. If you experience a problem, we will always try to resolve it as quickly as possible. Please bring it to the attention of any member of staff. Our complaints procedures are published at xxxxxxxxxxxxxxxxxxxxxx.xx.xx/xxxxxxxxx. If you are dissatisfied with the outcome of a complaint that you have made to us, you may be eligible to refer the matter to the Financial Ombudsman Service (“FOS”). To understand whether you are eligible to refer the matter to the FOS, please speak to the FOS directly or refer to the FOS’ website at xxx.xxxxxxxxx-xxxxxxxxx.xxx.xx. Details of how to contact the FOS can also be found on our Website. xxxxxxxxxxxxxxxxxxxxxx.xx.xx/xxxxxxxxx Please contact us if you’d you would like this information in an alternative format such as Braille, large print or on audio tapeaudio. Find out more: • Go to xxx.xxxxxxxx.xxxxxxxxxxxxxx.xx.xx/xxxxxxxx-xxxx • Visit your local branch If you have a hearing or speech impairment you can use Text Relay (previously Typetalk) or if you would prefer to use a Textphone, please feel free to call us on 0000 000 0000 (lines open 7am-10pm Mon-Fri 7am–8pm, Monday–Friday and 8am -6pm on Saturday).Calls 9am–2pm Saturday). xxxxxxxxxxxxxxxxxxxxxx.xx.xx Calls may be monitored or recorded in case we need to check we have carried out your instructions correctly and to help improve our quality of service. Bank of Scotland plc. Registered officeOffice: Xxx Xxxxx, Xxxxxxxxx XX0 0XX. Registered in Scotland No. SC327000. Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation AuthorityAuthority under Registration Number 169628. We subscribe to The Lending Code; copies of the Code can be obtained from xxx.xxxxxxxxxxxxxxxxxxxxx.xxx.xx Bank of Scotland plc is covered by the Financial Services Compensation Scheme and the Financial Ombudsman Service. (Please note that due to the schemes' ’ eligibility criteria not all Bank of Scotland business customers will be covered by these schemes.) The Lloyds Banking Group includes companies using brands including Lloyds Bank, Halifax and Bank of Scotland and their associated companies. More information on the Lloyds Banking Group can be found at xxxxxxxxxxxxxxxxxx.xxx Issue date: August 2014.

Help and Information. If you have any queries about the Business Charge Card or require a copy of this Agreement or any document referred to in it, please contact your relationship team or Business Card Services in writing at Bank of Scotland plc, Xxxxxxxxx Xxxxxxxx XxxxPitreavie Business Park, XxxxxxxxxxxDunfermline, XxxxFife, XX00 0XX KY99 4BS or by telephone on 0345300 47090000 000 0000. These Business Charge Card Terms and Conditions can also be found on our website at xxx.xxxxxxxx.xxxxxxxxxxxxxx.xx.xx/xxxxxxxx-xxxx/xxxxx−and−charges/terms−and−conditions/. xxxxxxxx.xxxxxxxxxxxxxx.xx.xx/xxxxxxxx-xxxx/ rates−and−charges/terms−and−conditions/ Our service promise promise. If you experience a problem, we will always try to resolve it as quickly as possible. Please bring it to the attention of any member of staff. Our complaints procedures are published at xxxxxxxxxxxxxxxxxxxxxx.xx.xx/xxxxxxxxx. xxxxxxxxxxxxxxxxxxxxxx.xx.xx/xxxxxxxxx If you are dissatisfied with the outcome of a complaint that you have made to us, you may be eligible to refer the matter to the Financial Ombudsman Service (“FOS”). To understand whether you are eligible to refer the matter to the FOS, please speak to the FOS directly or refer to the FOS’ website at xxx.xxxxxxxxx-xxxxxxxxx.xxx.xx. Details of how to contact the FOS can also be found on our Website. Please contact us if you’d like this information in an alternative format such as Braille, large print or on audio tapeaudio. Find out more: • Go to xxx.xxxxxxxx.xxxxxxxxxxxxxx.xx.xx/xxxxxxxx-xxxx • Visit your local branch If you have a hearing or speech impairment you can use Text Relay (previously Typetalk) or if you would prefer to use a Textphone, please feel free to call us on 0000 000 0000 (lines open 7am-10pm Mon7am-8pm, Monday-Fri Friday and 8am -6pm on Saturday).Calls 9am-2pm Saturday). xxxxxxxxxxxxxxxxxxxxxx.xx.xx Calls may be monitored or recorded in case we need to check we have carried out your instructions correctly and to help improve our quality of service. Bank of Scotland plc. Registered officeOffice: Xxx XxxxxThe Mound, Xxxxxxxxx XX0 0XXEdinburgh EH1 1YZ. Registered in Scotland No. SC327000. Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. We subscribe to The Lending Code; copies of the Code can be obtained from xxx.xxxxxxxxxxxxxxxxxxxxx.xxx.xx Bank of Scotland plc is covered by the Financial Services Compensation Scheme and the Financial Ombudsman Service. (Please note that due to the schemes' ’ eligibility criteria not all Bank of Scotland business customers will be covered by these schemes.) The Lloyds Banking Group includes companies using brands including Lloyds Bank, Halifax and Bank of Scotland and their associated companies.. More information on the Lloyds Banking Group can be found at xxxxxxxxxxxxxxxxxx.xxx

Help and Information. If you have any queries about the Business Charge Credit Card or require a copy of this Agreement or any document referred to in it, please contact your relationship team or Business Card Services in writing at Bank of Scotland plc, Xxxxxxxxx 00 Xxxxxxxx XxxxXxxxxx, XxxxxxxxxxxXxxxxxxxxx, Xxxx, XX00 Xxxxxxx Xxxxxxxxxx X0 0XX or by telephone on 0345300 47090000 000 0000. These Business Charge Credit Card Terms terms and Conditions conditions can also be found on our website at xxx.xxxxxxxx.xxxxxxxxxxxxxx.xx.xx/xxxxxxxx-xxxx/xxxxx−and−charges/terms−and−conditions/. xxxxxxxx.xxxxxxxxxxxxxx.xx.xx/xxxxxxxx-xxxx Our service promise If you experience a problem, we will always try to resolve it as quickly as possible. Please bring it to the attention of any member of staff. Our complaints procedures are published at xxxxxxxxxxxxxxxxxxxxxx.xx.xx/xxxxxxxxx. xxxxxxxx.xxxxxxxxxxxxxx.xx.xx/xxxxxxxx-xxxx/xxxxxxx-xx/ If you are dissatisfied with the outcome of a complaint that you have made to us, you may be eligible to refer the matter to the Financial Ombudsman Service (“FOS”). To understand whether you are eligible to refer the matter to the FOS, please speak to the FOS directly or refer to the FOS’ website at xxx.xxxxxxxxx-xxxxxxxxx.xxx.xx. Details of how to contact the FOS can also be found on our Website. Please contact us if you’d like this information in an alternative format such as Braille, large print or on audio tapeaudio. Find out more: • Go to xxx.xxxxxxxx.xxxxxxxxxxxxxx.xx.xx/xxxxxxxx-xxxx • Visit your local branch If you have a hearing or speech impairment you can use Text Relay (previously Typetalk) or if you would prefer to use a Textphone, please feel free to call us on 0000 000 0000 (lines open 7am-10pm Mon7am-8pm, Monday-Fri Friday and 8am -6pm on Saturday).Calls 9am-2pm Saturday). Find out more ì xxxxxxxx.xxxxxxxxxxxxxx.xx.xx/xxxxxxxx-xxxx Ò Visit your local branch Calls may be monitored or recorded in case we need to check we have carried out your instructions correctly and to help improve our quality of service. Bank of Scotland plc. Registered officeOffice: Xxx Xxxxx, Xxxxxxxxx XX0 0XX. Registered in Scotland No. SC327000. Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation AuthorityAuthority under Registration Number 169628. We subscribe to The Lending Code; copies of the Code can be obtained from xxx.xxxxxxxxxxxxxxxxxxxxx.xxx.xx Bank of Scotland plc is covered by the Financial Services Compensation Scheme and the Financial Ombudsman Service. (Please note that due to the schemes' ’ eligibility criteria not all Bank of Scotland business customers will be covered by these schemes.) The Lloyds Banking Group includes companies using brands including Lloyds Bank, Halifax and Bank of Scotland and their associated companies.. More information on the Lloyds Banking Group can be found at xxxxxxxxxxxxxxxxxx.xxx

Help and Information. If you have any queries about the Business Charge Card or require a copy of this Agreement or any document referred to in it, please contact your relationship team or Business Card Services in writing at Bank of Scotland plc, Xxxxxxxxx 00 Xxxxxxxx XxxxXxxxxx, XxxxxxxxxxxXxxxxxxxxx, XxxxXxxxxxx Xxxxxxxxxx, XX00 X0 0XX or by telephone on 0345300 4709. These Business Charge Card Terms and Conditions can also be found on our website at xxx.xxxxxxxx.xxxxxxxxxxxxxx.xx.xx/xxxxxxxx-xxxx/xxxxx−and−charges/terms−and−conditions/. xxxxxxxx.xxxxxxxxxxxxxx.xx.xx/xxxxxxxx-xxxx/xxxxx/xxxxxxxx−and−business−data/ Our service promise If you experience a problem, we will always try to resolve it as quickly as possible. Please bring it to the attention of any member of staff. Our complaints procedures are published at xxxxxxxxxxxxxxxxxxxxxx.xx.xx/xxxxxxxxx. If you are dissatisfied with the outcome of a complaint that you have made to us, you may be eligible to refer the matter to the Financial Ombudsman Service (“FOS”). To understand whether you are eligible to refer the matter to the FOS, please speak to the FOS directly or refer to the FOS’ website at xxx.xxxxxxxxx-xxxxxxxxx.xxx.xxwww.financial- xxxxxxxxx.xxx.xx. Details of how to contact the FOS can also be found on our Website. Please contact us if you’d like this information in an alternative format such as Braille, large print or on audio tapeaudio. Find out more: • Go to xxx.xxxxxxxx.xxxxxxxxxxxxxx.xx.xx/xxxxxxxx-xxxx • Visit your local branch If you have a hearing or speech impairment you can use Text Relay (previously Typetalk) or if you would prefer to use a Textphone, please feel free to call us on 0000 000 0000 (lines open 7am-10pm Mon-Fri and 8am -6pm on Saturday).Calls Saturday). xxxxxxxxxxxxxxxxxxxxxx.xx.xx Calls may be monitored or recorded in case we need to check we have carried out your instructions correctly and to help improve our quality of service. Bank of Scotland plc. Registered office: Xxx XxxxxThe Mound, Xxxxxxxxx XX0 0XXEdinburgh EH1 1YZ. Registered in Scotland No. SC327000. Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. We subscribe to The Lending Code; copies of the Code can be obtained from xxx.xxxxxxxxxxxxxxxxxxxxx.xxx.xx Bank of Scotland plc is covered by the Financial Services Compensation Scheme and the Financial Ombudsman Service. (Please note that due to the schemes' eligibility criteria not all Bank of Scotland business customers will be covered by these schemes.) The Lloyds Banking Group includes companies using brands including Lloyds Bank, Halifax and Bank of Scotland and their associated companies.)