Common use of HELP DESK PRODUCT AND SERVICE Clause in Contracts

HELP DESK PRODUCT AND SERVICE. a) Contractor’s Help Desk shall specifically support and troubleshoot Microsoft Dynamics GP2016, also known as Great Plains, all system and version upgrades and updates whether Premier or Microsoft (future releases and service packs) and existing customization to the Microsoft Dynamics GP2016 modules. b) Contractor’s Field Staff, including X. Xxxxxxxx, Xxxxx Xxxxxx, Xxxxx Xxxxxxxxx and/or others knowledgeable with County Commissary Operations Systems customizations shall be accessible via e-mail, telephone and/or the Contractor’s Help Desk during normal business hours (M-F, 8:30 a.m. to 5:30 p.m. – Mountain Time).

HELP DESK PRODUCT AND SERVICE. a) Contractor’s Help Desk shall specifically support and troubleshoot Microsoft Dynamics GP2016GP, also known as Great Plains, all system and version upgrades and updates whether Premier or Microsoft (future releases and service packs) and existing customization to the Microsoft Dynamics GP2016 GP modules. b) Contractor’s Field Staff, including X. Xxxxxxxx, Xxxxx Xxxxxx, Xxxxx Xxxxxxxxx and/or others knowledgeable with County Commissary Operations Systems customizations shall be accessible via e-mail, telephone and/or the Contractor’s Help Desk during normal business hours (M-F, 8:30 a.m. to 5:30 p.m. – Mountain Time).