Help Desk. UA shall provide 24/7 Client support in the form of a Help Desk. Clients reporting issues through email will receive confirmation of the issue within a reasonable time and will receive a callback the same business day if practical. The Help Desk is always subject to availability of our technical staff and clause 1.1.5 below.
Appears in 4 contracts
Samples: Client Service Agreement, Client Service Agreement, Client Service Agreement
Help Desk. UA shall provide 24/7 Client Customer support in the form of a Help Desk. Clients Customers reporting issues through email will receive confirmation of the issue within a reasonable time and will receive a callback the same business day if practical. The Help Desk is always subject to availability of our technical staff and clause 1.1.5 below.
Appears in 1 contract
Samples: Customer Service Agreement