Help Desk. ACS shall provide a toll-free telephone number for Provider use 24 hours per day/7 days per week. The Help Desk will be staffed by customer support representatives. The Help Desk will also be staffed on all major holidays.
Appears in 3 contracts
Samples: Equipment Agreement, Equipment Agreement, Provider Equipment Agreement
Help Desk. ACS shall provide a toll-free telephone number for Provider use 24 hours per day/7 days per week. The Help Desk will be staffed by customer support representatives. The Help Desk will also be staffed on all major holidays.
Appears in 1 contract
Samples: Provider Equipment Agreement
Help Desk. ACS shall provide a toll-toll free telephone number for Provider use 24 hours per day/7 days per week. The Help Desk will be staffed by customer support representatives. The Help Desk will also be staffed on all major holidaysholidays except New Year’s Day, Independence Day, Thanksgiving, and Christmas Day. During non-staffed time, Help Desk calls will be handled through an Interactive Voice Response Unit (IVR). Telephone calls from pay phones will not be accepted.
Appears in 1 contract
Samples: Provider Agreement for Department of Defense Certified Child Care Center
