Help Desk. CONDUENT shall provide a toll-free telephone number for Provider use 24 hours per day/7 days per week. The Help Desk will be staffed by customer support representatives. The Help Desk will also be staffed on all major holidays.
Appears in 5 contracts
Samples: Jersey Provider Agreement, Jersey Provider Agreement, Jersey Provider Agreement
Help Desk. CONDUENT Conduent shall provide a toll-free telephone number for Provider use 24 hours per day/7 days per week. The Help Desk will be staffed by customer support representatives. The Help Desk will also be staffed on all major holidaysholidays except New Year’s Day, Independence Day, Thanksgiving and Christmas Day. During non-staffed time, Help Desk calls will be handled through and Interactive Voice Response Unit (IVR). Telephone calls from pay phones will not be accepted.
Appears in 2 contracts
Samples: Louisiana Ccap Provider Time and Attendance Equipment Agreement, And Attendance Equipment Agreement
Help Desk. CONDUENT Conduent shall provide a toll-free telephone number for Provider use 24 hours per day/7 days per week. The Help Desk will be staffed by customer support representatives. The Help Desk will also be staffed on all major holidays.
Appears in 2 contracts
Samples: Alabama Tas Provider Equipment Agreement, www.eccproviderweb.ohio.gov
Help Desk. CONDUENT Conduent shall provide a toll-free telephone number for Provider use 24 hours per day/7 days per week. The Help Desk will be staffed by customer support representatives. The Help Desk will also be staffed on all major holidaysholidays except New Year’s Day, Independence Day, Thanksgiving and Christmas Day. During non-staffed time, Help Xxxx calls will be handled through and Interactive Voice Response Unit (IVR). Telephone calls from pay phones will not be accepted.
Appears in 2 contracts
Samples: Louisiana Ccap Provider Time and Attendance Equipment Agreement, And Attendance Equipment Agreement
Help Desk. CONDUENT Conduent shall provide a toll-free telephone number for Provider Vendor use 24 hours per day/7 days per week. The Help Desk will be staffed by customer support representatives. The Help Desk will also be staffed on all major holidays.
Appears in 1 contract
Samples: Vendor Agreement
