Common use of Help Desk Clause in Contracts

Help Desk. 2.1 The Provider shall make available to the Client a help desk in accordance with the provisions of this Schedule 4. 2.2 The Client may use the help desk for the purposes of requesting and, where applicable, receiving the Support Services; and the Client must not use the help desk for any other purpose. 2.3 The Provider shall ensure that the help desk is accessible through email, by use of Provider's web-based chat, and, if these are not available, through telephonic (or Skype) call. 2.4 The Provider shall ensure that the help desk is operational and adequately staffed during Business Hours. In addition, the Provider shall provide telephone number for the Client to report critical issues outside of Business Hours. 2.5 The Client shall ensure that all requests for Support Services that it may make shall be made through the help desk.

Help Desk. 2.1 The Provider shall make available to the Client a help desk in accordance with the provisions of this Schedule 4. 2.2 The Client may use the help desk for the purposes of requesting and, where applicable, receiving the Support Services; and the Client must not use the help desk for any other purpose. 2.3 The Provider shall ensure that the help desk is accessible through emailby telephone, by use of email and using the Provider's web-based chat, and, if these are not available, through telephonic (or Skype) callticketing system. 2.4 The Provider shall ensure that the help desk is operational and adequately staffed during Business HoursHours during the Term. In addition, the Provider shall provide a special telephone number for the Client to report critical issues outside of Business Hours. 2.5 The Client shall ensure that all requests for Support Services that it may make from time to time shall be made through the help desk.