Help Desk. The Supplier shall provide during normal working hours (Monday to Friday 07:00 - 18:00), a customer helpdesk telephone service for all enquiries raised by the Client regarding this Service. The Helpdesk also needs to support the process for requesting ad hoc/same day services, incident reporting procedures where appropriate and management of an agreed change control procedure which will enable the Client to make changes to collection and delivery services on an ad hoc basis at no additional cost to the Client.
Appears in 6 contracts
Samples: Courier Services Framework Agreement, Courier Services Framework Agreement, Courier Services Framework Agreement
